Guest Reviews of Homeinn Plus Hotel (Zhuhai Gongbei Port)
9.5/10
Outstanding
2562 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.4
Service9.6
Cleanliness9.6
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Positive reviews(2543)
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Convenient location(509)
Easy to get around(335)
Friendly front desk staff(313)
Delicious breakfast(120)
Perfect for business trips(77)
Close to train station(69)
Tasty coffee(35)
Luggage delivery service(14)
Negative reviews(19)
Guest User
Business Double Room A
Stayed in Jun 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Jul 26, 2025
The hotel's staff are extremely helpful. Girls helps with luggage too. They are always courteous and ready to help. Breakfast simple but suffice enuf to fill up the tummy
Response from Property: 偶然中相遇,有緣不容易,您話語中的滿意,我們定將為您傾心傾力,感謝您對小如的支持和喜愛,您的讚美,如此的沁人心脾。感謝您的入住如家精選珠海拱北口岸店,您的肯定是對咱們工作的激勵,酒店將會以更高的標準來要求自己。位置:地理位置優越,旁邊是珠海站。購物:酒店對面50米為拱北口岸購物中心以及情侶南路網紅打卡點,購物逛街非常方便。出行:距珠海站、拱北口岸零距離,距金灣機場40分鐘車程,距長隆海洋王國20分鐘車程,距灣仔國際會展中心25分鐘車程。景點:距夢幻水城、 圓明新園1.5 公里;去情侶中路日月貝、漁女駕車也方便。設施:酒店設豐富自助餐,另配套洗衣房、熨斗、獨立光纖、大堂免費現磨咖啡等。期待您的再次入住和10分推薦。祝您生活和美,工作順心🌹🌹。回覆人:期待您再次光臨的小如
Anonymous User
Family Room
Stayed in Aug 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Sep 14, 2025
convenient place
Response from Property: Glad you found the location convenient! We特意選了離關口和商圈都近的地方,就是希望大家出行能省點力。不管是趕行程還是想逛逛周邊,走幾步就到,不用來回折騰——您滿意,我們就特別開心~ 下次再來,還住這兒呀!
Guest User
Business Queen Room
Stayed in Sep 2025
Solo traveler
81 review
10/10
Outstanding
Posted on Oct 20, 2025
Friendly and helpful staff. Clean and comfortable room. Walking distance to railway station and Macau border.
Response from Property: 尊敬的賓客:見字如麪!您的好評如春日繁花,讓我們滿心歡喜。咱們如家精選酒店的位置,藏着獨一份的便捷與浪漫——緊鄰珠海高鐵站,出站無需多走,輕鬆卸下行李開啟旅程;與澳門隔岸相望,便捷通關就能解鎖雙城風情。更妙的是,對面便是情侶路浪漫海岸線,清晨可伴朝陽聽浪,傍晚能隨落日漫步,海風裡都裹着愜意。我們始終以心築家,衹為讓您的每段旅途都温暖自在。期待不久後與您再遇,續寫更多美好時光。回覆人:酒店總經理
Guest User
Business Double Room A
Stayed in Aug 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Sep 28, 2025
Excellent customer service. Good location near port and market to buy fruits and vegetables. Highly recommended.
Response from Property: Thank you so much for your kind words! We’re thrilled to hear that our customer service met your expectations—our team always aims to make every guest feel welcome and taken care of.Being close to the port and local markets was a intentional choice. We wanted to make it easy for you to grab fresh fruits, veggies, or anything else you might need during your stay, and to get to your next destination without hassle.Your recommendation means the world to us. Whether you’re coming back for a quick stop or a longer stay, we’ll be here to make sure your next visit is just as great. Looking forward to seeing you again soon!
Guest User
2-bed Room
Stayed in Aug 2025
Family
33 review
10/10
Outstanding
Posted on Sep 16, 2025
Excellent location to make day trip to Macau/Hong Kong. Booked 2 rooms and stayed 4 nights here. Clean room, good breakfast and friendly staff. They recommended a seafood restaurant that's a few shops away from the hotel that offered tasty food at reasonable price, we had dinner for 2 conservative nights here. Small change is exchangeable at front desk if like to take public bus.
Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that our prime location made your day trips to Macau and Hong Kong convenient—that's exactly what we hope to offer our guests. It's great to know you enjoyed the clean rooms, good breakfast, and the friendly service from our staff.We’re especially happy that the seafood restaurant recommendation worked out for you—sharing local gems with our guests is something we love doing. And we’re glad the front desk’s small change exchange service came in handy for your public transport needs.Your 4-night stay with 2 rooms means a lot to us, and we truly appreciate your detailed feedback. We’ll keep up the good work and can’t wait to welcome you back for another fantastic stay in the future!
Allon
Superior Queen Room
Stayed in Nov 2024
Couple
3 review
3.0/10
Posted on Dec 30, 2024
I picked this hotel because on your website it said "Non-smoking" instead of other hotels that say "Some non-smoking rooms" or "Smoking permitted", as I am sensitive to cigarette smoke. When I arrived at the hotel, I saw an ashtray in the lobby (Photo 1), with cigarette butts in it. Then when existing the elevator on the fifth floor where our room is, there was another public ashtray in the hallway (Photo 20. And inside our room, a glass ashtray (Photo 3). Amusingly, there was also a big "No Smoking" sign, to mock me (Photo 4). For comparison, the previous hotel I was at (which was in Shanghai) has no ashtrays anywhere except in an outdoor area outside the lobby.
At night the room filled with the smell of cigarettes. The next morning, I complained at the front desk, they gave me another room card to keep the ventilation on while I'm away and promise to move my neighbour who smokes. Generally, they seemed unconcerned and not at all surprised someone is smoking in the room.
The next night, there was an overwhelming smell of smoke. I couldn't breathe, my eyes stung, my throat and nose were suffering, it was terrible. I switched on the AC, the air purifier, the bathroom ventilation and opened the window, but it was still unbearable. They lied about moving the smoker. I slept very badly, and woke up coughing.
I had two more nights left, but I checked out early in the morning as I couldn't stand it anymore. Luckily, I was able to get a refund for the two unused nights. But the hotel adamantly refuses to provide any compensation, full or partial refund, for the two night that I did suffer in it. Avoid this hotel at all costs unless you want to be in a cigarette smoke box.
Response from Property: Dear guest: Hello! I am really sorry for bringing you an unpleasant experience during your stay. I would like to sincerely apologize to you! Regarding your comment about the smell of smoke in the hotel room, we did not receive any feedback from you on the day you checked in. When you checked out the next day, the staff went to the room to check and there was no smell of smoke. If you have any dissatisfaction on the day of check-in, you can communicate with the front desk and get a full refund. We really cannot meet your request for a full refund of the room fee after checking out after you have stayed for two nights. In the current market economy, The hotel strives to do its best to make every customer very satisfied, and will not buy or sell by force, let alone provide substandard products. Although we have set a no-smoking policy in public areas and reminded guests of the no-smoking rules, the hotel cannot restrict smoking customers. Finally, thank you again for your review. We will wholeheartedly serve every guest who chooses us with high standards. I wish you a happy life and sunshine! Respondent: Hotel General Manager
Anonymous User
Business Queen Room
Stayed in Nov 2024
Couple
18 review
10/10
Outstanding
Posted on Dec 29, 2024
very good location with walking distance from Gong Bei boundary. I could walk from the underground mall to the hotel directly without getting wet even i didn’t have umbrella.
The hotel is clean and new. Everything is good, the only thing for improvement is that there is no wardrobe nor hanger inside the room.
Response from Property: Dear little master🉑Hello, thank you for giving Xiaoru a full score in your busy schedule💯, Xiaoru is also very happy to be recognized by the little master, Xiaoru always has unexpected warmth and looks forward to the next wonderful encounter with the little master❣️
Replying person: Your Xiaoru
Guest User
Business Queen Room
Stayed in Nov 2024
Family
9 review
10/10
Outstanding
Posted on Dec 26, 2024
It was so clean and nice stay. We really enjoyed but the pillow was a bit uncomfortable….
Response from Property: 尊敬的賓客:您好!您的認可, 是我們前行的動力, 每位員工都視此殊榮, 定將竭誠服務, 不負期待,一連串的讚美帶給我們滿滿的歡欣與感動!感謝您的讚美,期待與您再次相遇如家精選。回覆人:酒店總經理
Guest User
2-bed Room
Stayed in Mar 2025
Couple
3 review
9.5/10
Amazing
Posted on Apr 23, 2025
Friendly staff, Good location near Gong Bei and Train station, underground mall and market close by.
Response from Property: We're thrilled to hear that you enjoyed your stay with us! Your kind words about our friendly staff and convenient location near Gong Bei, the train station, underground mall, and market mean the world to us. It's our goal to make every guest feel welcome and at ease, and we're delighted that we could meet your expectations. We hope to have the pleasure of hosting you again soon!
A2Z2000
Business Queen Room
Stayed in Feb 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Mar 23, 2025
Clean and cozy room with no odd smell. Convenient location to the port, train and bus station. Front desk is friendly and accommodating.
Response from Property: Hi there!Thank you so much for sharing your wonderful experience with us! We're over the moon that you loved our clean and cozy room, and found the location super handy for getting around. Our front desk crew will be beaming from ear to ear knowing they made your stay even better. You're always welcome back here, and we can't wait to see you again and make more memories together. Have a great day!
WT5
2-bed Room
Stayed in Feb 2025
Family
7 review
10/10
Outstanding
Posted on Mar 4, 2025
We had a delightful stay. This hotel is located within walking distance to the Zhuhai Macao Port as well as the Zhuhai Railway station. Rooms were clean and spacious. The on site guest laundry on the 8th floor was also very convenient. No shortage of food or shopping options. The front desk staff members always greeted us with smiles and hospitality. Outstanding customer service was received. We will definitely stay here again if we are in town.
Response from Property: Dear guest:Thank you so much for your kind words and wonderful review! We're overjoyed to hear that you had a delightful stay with us. Our prime location near the Zhuhai Macao Port and the railway station is indeed designed to offer convenience to our guests. It's great that you found the rooms clean and spacious, and the guest laundry on the 8th floor useful. We take pride in ensuring there are plenty of dining and shopping options around for our guests' enjoyment. Most importantly, we're delighted that our front desk team made such a positive impression on you with their warm smiles and hospitality. Your satisfaction is our top priority, and we truly appreciate your recognition of our outstanding customer service.We look forward to welcoming you back in the future and hope to make your next stay even more memorable. Have a great day!Reply Person: General Manager of the Hotel
Reenie Goh
Business Queen Room
Stayed in Aug 2024
Business traveler
73 review
9.5/10
Amazing
Posted on Sep 11, 2024
convinient location to railway station. Close to market..
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home at Home Inn. We look forward to your coming again to review our progress, and wish you a happy day! Respondent: Hotel General Manager
Guest User
Business Queen Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 8, 2025
Very good customer service , the hotel also very nice & clean🥰
Response from Property: 親愛的朋友:讀您的評價,彷彿隔着屏幕收到了一封「温暖的信」~🌿 我們相信,每一次相遇都是久別重逢,所以用心擦拭每一寸空間,用微笑接住每一個需求。您説「乾淨」「舒適」,便是對這份心意最好的迴應。願我們的角落,能成為您旅途中的「小確幸」,隨時等候您歸來,再續一段安心時光~🍃 祝眉目舒展,順問冬安。回覆人:酒店總經理
Guest User
Business Queen Room
Stayed in Sep 2025
Couple
3 review
10/10
Outstanding
Posted on Oct 29, 2025
Opposite street of Gongbei port
Response from Property: 尊敬的賓客:感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,期待下次為您服務!回覆人:酒店總經理
Guest User
Business Queen Room
Stayed in Jul 2025
Business traveler
25 review
8.5/10
Very Good
Posted on Aug 15, 2025
Location very close to boarder,
Response from Property: 尊敬的賓客:您這洋洋灑灑、滿含深情的讚譽,宛如一陣春風拂過心田,我滿心皆為歡喜所盈,亦代表如家精選酒店(珠海拱北口岸店)全體員工,向您送上最誠摯、最熱烈的謝意!猶記您踏入酒店的那一瞬間,開啟的不僅是一場住宿之旅,更是一場觸動“五感”的美妙奇遇。選址於步行街入口,毗鄰澳門,周邊交通樞紐星羅棋佈,恰似為您的出行插上便捷的雙翼,讓每一次出發與歸來都從容不迫,如今知曉這份用心能助您的旅程輕鬆若夢,過往一切的精雕細琢都有了最完美的註腳。步入店內,細節之處更是盡顯温情。穩定如磐的房間網絡,任您在訊息浪潮中暢遊無阻;24 小時不打烊的自助洗衣房,悄然為您洗凈旅途的僕僕風塵;大堂那馥郁醇香的現磨咖啡,喚醒的不衹是活力滿滿的一天,更是對愜意生活的嚮往。英倫風的設計格調,時尚與典雅交織,精緻共活力齊飛,能讓您沉浸其中,深感榮幸。但最讓我們珍視的,是您對服務貼心周到的肯定。您的每一次微笑、每一句認可,皆是激勵我們砥礪奮進的源動力。盼望着未來的某一天,能再度與您相逢,繼續為您編織獨屬於這裏的美好篇章,願您往後的歲月,喜樂常伴,旅途盡是綺麗風光!回覆人:酒店總經理