Hotels With Spa in Hainan, China

The room was great. I have to thank Trip.com, as I booked the wrong dates and they helped me get a full refund for those days, which I really appreciate. However, the Eurotel is supposed to be a bit grander. My parents and I booked a suite, and I was going to sleep on the sofa for a night. I asked for an extra blanket, but the service here is quite inconsistent. The last staff member I spoke to helped me with the blanket, but the previous ones all said they didn't have any. It's not a big deal, but these small things make you feel uncomfortable. They told me all the blankets were checked out and there were no spares, but there were plenty of empty rooms online. Are you really telling me you'd rather leave rooms empty than give a guest an extra blanket? I ended up getting quite angry and complaining to customer service. Who wants to lose their temper during the New Year holiday?! Although it was eventually resolved, it still left a bad taste in my mouth.

I stayed at Yalong Bay Earthly Paradise Birds Nest Resort in Sanya. The resort is marketed and priced as a luxury property. While the location, room quality, and cleanliness were satisfactory, the service level was severely below what is acceptable for a hotel in this category. This was not an isolated incident but a consistent pattern of operational inefficiency and lack of professionalism. Service Quality and Staff Preparedness Throughout the stay, many staff members appeared very young and inexperienced. While this is not inherently negative, the lack of visible supervision, structured coordination, and professional training was evident. This may partially explain the repeated service failures, but it does not justify them — especially at this price point. A luxury resort must ensure proper training and management oversight. Dinner Experience The restaurant had very few guests, yet the staff forgot to provide basic cutlery (forks and chopsticks). No one monitored the tables, and water was not refilled unless specifically requested. Even fundamental hospitality standards were not met. Breakfast Management Breakfast operations were disorganized. There was a waiting list based on arrival order, yet guests who arrived after us were allowed to enter before us. We were traveling with a small child, which made the delay particularly uncomfortable. As compensation, staff promised to send fruit to our room. The fruit never arrived. Offering apologies without follow-through demonstrates poor internal coordination and lack of accountability. Checkout and Transportation Failures On departure day, we had to request luggage assistance three times before receiving support. We then waited 40 minutes for the shuttle to reception while several buses passed without stopping for us. During this time, we called reception three times without any effective resolution. Because of this disorganization and delay at checkout, I was forced to postpone a lunch meeting in Sanya with a very important guest of mine who was waiting for me. This was a significant professional commitment. A luxury resort’s inefficiency directly impacting a guest’s business obligations is unacceptable. Communication and Safety Concerns No staff members spoke English. For a resort charging international luxury rates, the absence of English-speaking personnel is a serious limitation for foreign guests. Additionally, there was no visible safety guard near the swimming pools, which raises concerns, especially for families with children. Hotel Environment The hotel’s reserved areas were crowded with external tourists mixed among hotel guests, resulting in noise, confusion, and a complete lack of exclusivity. The atmosphere was chaotic rather than relaxing. The resort does not appear structured to accommodate international travelers seeking privacy and refined service standards. Overall Assessment I have stayed in numerous high-end resorts worldwide where service is proactive, coordinated, and client-focused. At this property, service was consistently inadequate and far below the level expected for the rates charged. Summary: Location: good Room: good Cleanliness: good Service: unacceptable For a resort positioned as luxury, this level of service is indefensible. One of the most disappointing high-end hospitality experiences I have experienced.

Staying at the Hilton Wenchang this time was an absolute delight! So much emotional value. Many of the hotel's family-friendly activities are free, and childcare isn't expensive. Our butler, Lulu, was incredibly responsive to all our requests. Although the rocket launch we were hoping to see was canceled, we still had a fantastic time overall. This is definitely the top hotel for family trips to Wenchang. **Value for money:** Better than Sanya. **Recommendation:** Fu Ji Wenchang Chicken in Longlou Town. A must-try! **Downsides:** Qishui Bay Beach is public and quite commercialized, with some litter. **Small details:** Surprisingly, the plates used in the breakfast restaurant and executive lounge were plastic, which felt a bit cheap. There are a few minor details in the room that could be improved, like ensuring every window is sparkling clean.

We made a last-minute decision to bring the kids here, and with so many hotels to choose from, we were spoiled for choice, but ultimately, we picked this one. And honestly, this hotel is fantastic! As soon as you step into the lobby, you get this rainforest vibe. Every single staff member provides excellent service. 👍 I remember booking a sea-view room, but I might have clicked the wrong option, and it turned out to be a garden-view room. After I talked to the butler, offering to pay the difference to upgrade to a sea-view room, she said she'd upgrade us for free! Then, when she found out we had two adults and two kids, she upgraded us again for free to a two-bedroom suite. Any questions we had were answered promptly, which was great! The hotel has a dedicated underground passage to the beach directly across the street, which is very close. The beach also has hotel-exclusive sun loungers where you can relax. The hotel itself is beautiful too. If we come back again, we'll definitely stay here!

We booked a family suite at the grand mercury but the suite was on the third floor, which made it very hard for us and our 1 year old to access and we weren’t really feeling the vibe of the suite. However, a concierge named Kiki came over and went out of her way to make us comfortable. Even though the entire hotel was very full and busy, she found us a huge suite, added two extra beds for our daughters to sleep separately, brought all kinds of fruits and drink every day and checked on us constantly during our entire stay. Even though the hotel is a bit dated, the hotel’s ancient style architecture, gardens, ponds and the style is something to be mesmerized by. You have a heated children’s pool and two big full size pools at both wings. The hotel stands in the center of the Baihua market like a gigantic Chinese temple, therefore, the location makes everything so convenient. Our what to have been an average stay was quickly fulfilled and transformed into smiles because of Kiki’s service and set a high standard for us on how hotels should treat their guests. If you stay there, ask for Kiki and you’re all set.

The extended breakfast until noon during Chinese New Year was an absolute lifesaver for late risers like me! Being able to sleep in and then grab breakfast without any rush was fantastic. While the hotel is a bit older, it's still very convenient and comfortable. The pool has facilities for kids, and there are four hot spring pools. Staff were always present, and it never felt too crowded. A swim followed by a hot spring dip every day was incredibly relaxing. There's live singing every evening, and the hotel is very close to the beach, making it super easy to go back and forth. They even gave us complimentary popcorn! The buffet dinner was also quite good. Plus, there's an area for pets, which is a big plus for pet owners. My only wish is for more playground equipment like climbing frames within the resort – the kids enjoyed themselves so much they didn't want to leave the hotel!

Escaping the winter chill in Hainan, I decided to try Wanning Shimei Bay instead of Sanya, which I hadn't visited before. Overall, I was very satisfied with my stay at Le Méridien. It boasts a private beach, a heated massage pool, and a luxurious breakfast buffet. The enormous 2.2-meter bed with a very comfortable mattress truly lives up to its five-star rating. However, there were three minor downsides: first, there were too few EV charging stations, and they were poorly managed, often occupied by non-charging vehicles. Second, the in-room entertainment was limited to TV; there was no option to connect via USB or HDMI to play personal movies or shows. Third, the hotel's organized activities felt a bit lackluster, and the staff seemed somewhat perfunctory and not genuinely engaged, which detracted from the experience. I hope these areas can be improved. Despite these points, I would still consider staying here again on my next visit.

I was torn between the Le Meridien splash room and the Westin Premier Ocean View for a while, and I'm so glad I chose the Westin. I even went to see Le Meridien in person later and was relieved I made the right choice. Our Westin butler, Mile, proactively added me on WeChat to understand our needs. She specifically reserved a room on the 6th floor with a better view for us. Upon check-in, the kids received a small gift, and our luggage was delivered directly to our room. Throughout our stay, she thoughtfully sent us information about relevant activities, and even brought a small cake for the kids on the second day. It was a wonderful travel experience.

Overall, it was decent. The hotel is a bit old, but the rooms are spacious, so it's a trade-off. Seeing that we had a child with us, they upgraded us to a suite. The room was very large, but on a lower floor. Pros: First, the room truly was big, and with a suite, the smaller room was separate, so it didn't disturb the people in the main room. Second, the sea view was quite nice, perfect for watching both the sunrise and sunset. Cons: First, the room was really old. Normally, a room of this building's age shouldn't be so run-down. The washing machine, light switches and sockets, and baseboards all had mildew spots. Second, the signal in the smaller room was very poor, and the air was stuffy. Third, the curtains in the main room offered no blackout at all. And since it was a large floor-to-ceiling window for the sea view, I wanted to sleep in the next day but was woken up by the sunlight early in the morning. Breakfast deserves a separate mention. It's a shared buffet restaurant with the neighboring Belmont. The hotel is newer, the food selection is rich, the environment is great, and the price isn't expensive. This was initially a plus, but on the second day, I found the corn kernels in the salad were rotten. At first, I didn't realize it was the corn, only after eating some did I find out. When I told the staff, they immediately removed the corn kernels. I didn't make a big deal out of it at the time, and since I checked out before noon, I didn't bother the hotel further. However, I started having stomach pain and an upset stomach that afternoon. It must have been from the bad corn kernels. I bought medicine myself and it took 2 days to recover. I hope the hotel chefs pay more attention to quality control.

The hotel isn't directly on the main road, but it's still easy to find. The front desk staff were all very polite and enthusiastic. During the New Year, they even gave out lottery red envelopes. Each room included two breakfast and two lunch vouchers, which weren't date-specific; you just used them at the designated times. The breakfast and lunch offerings were quite similar and not very diverse – enough to fill you up, but not exactly a gourmet experience. I didn't try the afternoon tea or late-night snacks, but the front desk said you just show up at the restaurant at the right time without needing a ticket. The room decor was very new, and there was still a lingering smell that hadn't completely dissipated. The main issue, however, was the drainage. Both the sink and the shower drained very slowly. By the end of a shower, the water would even overflow onto the bathroom floor. I hope they can improve this.