The hotel is in a very good location, with beautiful surroundings, convenient facilities, and convenient dining and shopping. The service is in place, the breakfast is good, the price is very good, and the stay is comfortable.
Hotel near Vitacura,Santiago30% of visitors choose this area
IIURII OBLIKOV2024.09.24
In my opinion, the price does not match the quality, for $150 per day the hotel does not offer free drinking water, no slippers, robes, all toiletries are for an additional fee. To get a higher floor, I waited until 3 pm to check in, but the view was directly on the neighboring house and nothing more. The breakfast is average. For this price, you can rent a hotel one level higher, and get the appropriate service and comfort. This hotel does not correspond to 5 stars! I do not recommend it.
This is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues.
The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.
The service of the hotel is very good, the facilities are a bit old, but the overall style and feeling are good, and there will be some drinks and snacks, very warm.
Hotel near Centro,Santiago68.6% of visitors choose this area
XXiliangyangguan2025.02.20
A time-honored five-star hotel with a good breakfast, free cherries and strawberries. The surrounding environment is not very safe, I was almost robbed and sprayed with glue. I booked a room for one more day, and Ctrip and the hotel agreed to refund it, which is quite good. It's just that the price of this hotel fluctuates too much.
The watch is right in front of Costnera Center, so it's easy to use the facilities by walking. The staff were very friendly and it was nice that they prepared a packed lunch for us when we checked out early.
Hotel near Vitacura,Santiago30% of visitors choose this area
CCUILI2019.10.12
In the upscale community, there are many good restaurants around, and there is a Chinese restaurant with street foods on the opposite side of the hotel. There are six recommended dishes, each of which is very good. Order a bottle of Chilean eighteen arhats, the price is similar to the supermarket. The design and decoration of the hotel is very artistic, and the first floor has sculptures and paintings for sale. The service is very good, the room is spacious, the breakfast choice is more, the welcome drink is available, and you can go to the terrace restaurant on the 9th floor. The companion said that the service is much better than the nearby Ritz Carlton service. I also borrowed a kettle from the front desk to boil hot water. The restaurant on the first floor is also very good and the price is reasonable. There is also a Japanese restaurant in the hotel. There are a shopping mall at three or four intersections.
Stayed for four consecutive days, the hotel is very good, the room is a bit old, but the service can basically cover some defects of the hardware. Overall, very good, worth recommending
Great
124 reviews
9.2/10
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9.5/10
Amazing
HHaiThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
GGuest UserThis is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues.
The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.
AAlexandra Staigeri had just arrived Santiago , for my first time, - i am familiar with the chain name so booked it
--
from the moment i arrived, every staff member from the front desk, bellmen, housekeeping,... was so so friendly, helpful, caring. I stayed a week, ---
there is a spa, pool, bar, restaurant, outside space
i adore the nespresso machine in the room as i drink coffee
free breakfast, across from a mall and grocer...
just take an uber to town
nearby to parks and hillside viewpoints
clean, comfortable, quiet, just made sense
--- fantastic customer service all around ...the bed was huge, and very comfortable
AAnonymous UserThe service of this hotel is very thoughtful, the room is clean and tidy, and the facilities are complete. The breakfast is rich and varied, and the taste is also very good. The price-performance ratio is very high, and I will come again next time.
MM56988****Everything is good. I just flew here from Sao Paulo, Brazil. The same level of hotels and rooms in Sao Paulo may cost two or three times the price.
AAnonymous UserThe watch is right in front of Costnera Center, so it's easy to use the facilities by walking. The staff were very friendly and it was nice that they prepared a packed lunch for us when we checked out early.
__yt11866****The hotel is in a very good location, with beautiful surroundings, convenient facilities, and convenient dining and shopping. The service is in place, the breakfast is good, the price is very good, and the stay is comfortable.
XXiliangyangguanA time-honored five-star hotel with a good breakfast, free cherries and strawberries. The surrounding environment is not very safe, I was almost robbed and sprayed with glue. I booked a room for one more day, and Ctrip and the hotel agreed to refund it, which is quite good. It's just that the price of this hotel fluctuates too much.
IIURII OBLIKOVIn my opinion, the price does not match the quality, for $150 per day the hotel does not offer free drinking water, no slippers, robes, all toiletries are for an additional fee. To get a higher floor, I waited until 3 pm to check in, but the view was directly on the neighboring house and nothing more. The breakfast is average. For this price, you can rent a hotel one level higher, and get the appropriate service and comfort. This hotel does not correspond to 5 stars! I do not recommend it.
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