4-Star Hotels in Hubei, China

Finally got to Wudang Mountain for some much-needed relaxation! This hotel truly exceeded my expectations. The staff were incredibly friendly and attentive. The hotel's ambiance is fantastic, especially the large terrace – the view is breathtaking. On a clear day, seeing the distant mountains and sea of clouds instantly brings a sense of peace. The room itself is designed in a new Chinese style, with thoughtful details, and the bathroom looks very high-quality; it was a really comfortable stay. Beyond the beautiful scenery, the overall experience was top-notch! In the afternoon, there's complimentary Shenshi tea, perfect for sitting down, sipping tea, and chatting – so pleasant. Breakfast was also delicious, with a rich variety of fresh options that left me feeling energized. You can also catch the sunset over at Nanyan Palace. The biggest surprise was the free Tai Chi class! Practicing Tai Chi with the instructor on the terrace in the evening, with the sky above and mountain breeze, was incredibly therapeutic. The instructor was very professional and responsible, correcting postures hand-in-hand and patiently guiding us, so even beginners could quickly pick it up. The service throughout was superb, making us feel completely at home. I'll definitely be staying here again on my next visit to Wudang Mountain!

The pillow height was just right, perfectly filling the space around my neck, making side sleeping incredibly comfortable. The desk by the window was polished to a brilliant shine, with not a speck of dust visible when the light hit it. The front desk staff handled everything efficiently; the check-in process was smooth and quick. When checking out, I felt completely refreshed.

Let's start with the positives: convenient transportation and a room with a panoramic river view as booked! Now for the negatives: on the night of the Mid-Autumn Festival, the air conditioner vent was leaking. The complimentary fruit platter offered as an apology felt very insincere. There should have been a greeting for the Mid-Autumn Festival as a gesture of human care! On both the 25th and 26th, getting up at 9 AM, I encountered housekeepers vacuuming the carpets while I was using the elevator. I told her that it should be vacuumed with a proper vacuum cleaner, otherwise, dust would just keep flying around in the enclosed space! She ignored me, probably thinking I was being difficult. So, while the view is great, the other services and hygiene are just so-so!!!

As a loyal customer of Ascott Group, I've stayed at numerous Ascott and Somerset properties in various cities, and this one in Wuhan truly ranks among the best. It surpasses many 5-star Ascott hotels in other cities in terms of facilities, service, and overall quality. Although the breakfast was a bit simple, it was clean, and some 5-star hotels offer equally simple breakfasts. So, you're getting a 5-star experience for a 4-star price. I'll definitely stay here again next time I visit Wuhan. The best part is having a huge mall downstairs with a Yonghui supermarket – it's incredibly convenient! Plus, my two-bedroom deluxe apartment faced a quiet residential area, which is perfect for someone like me who's a very light sleeper. I really have to praise them. Before check-in, they even asked about my preferences beyond what was in my booking, which is a level of service I haven't seen in many 5-star hotels. And the free parking in the mall? That really highlights the absurdity of paying over a hundred RMB for overnight parking at a certain 5-star hotel in Beijing – truly, no comparison, no harm! I can't even list all the good points, hahaha!

From the online pictures, the hotel and its premises looked dated. However, the warm ambience with soft lightning, spacious walkways and pastel decorations made us look forward to returning back to the hotel everyday. You can't fault the location of the hotel - there are 2 entrances to ensure easy access to where ever you want to go. One entrance gives immediate access to pickups and dropoffs, Jiqing street, not mentioned endless restaurants, shops and street peddles lining up on both sides of the streets. The other entrance gives immediate access to the bustling pedestrian streets, McDonald's, KFC, and other countless eating and shopping options, including souvenir shops, so you could easily grab something before you depart. A mall links to the hotel as well. You could also see a group of seemingly retirees dancing outside every morning. You could also opt for food and parcel delivery and then hotel's trusty robot will deliver to your room, if not, the front door desk will assist to store for you till you collect. The room we stayed was huge and the hotel service staff was very helpful. Many items at the breakfast buffet provided by an external vendor (so we were told) was cold when we went at 7am, such as the dim sum items like the bao and dumplings, and the cooked food like fried noodles. Many of the diners were complaining amongst ourselves. However, the staff there said the food is cooked anyway, so we could still eat them. When I reflected to the front desk, we were given some other breakfast options to make up for our bad experience. A male staff even gave us some toys and souvenirs that made us smile. It is not about getting freebies. I like that the various hotel staff at the front desk cared about guest experience and tried their best within their capacity to show that they want guests to feel happy staying at the hotel. Strong hotel support is really very important to travellers because our itinerary begins and ends with the hotel. So kudos to all the hotel staff who attended to us during our stay. Usually we won't return to the same hotel so as to try other options. But I think we will return to Dorset the next time we visit Wuhan again.

During my stay, I especially want to thank Danna, a hotel staff member, for her thoughtful service and professional demeanor. From check-in to check-out, she was consistently patient, meticulous, warm, and attentive. She promptly responded to inquiries and needs, handling them appropriately. She was diligent, responsible, and communicated with politeness and grace. She not only focused on service efficiency but also fully considered guests' feelings and privacy, making us feel incredibly secure and comfortable. The entire stay was made even smoother and more enjoyable by her dedicated service. Her professionalism and service awareness were truly outstanding. She was a wonderfully comforting presence that significantly enhanced this trip. Highly recommended, and I look forward to seeing her again next time.

Since we arrived in Wuhan late, the front desk staff, Xiao Shang, helped us communicate and upgraded us to a huge, super comfortable room with a balcony for an additional charge. It was really pleasant to wake up in the morning and enjoy the breeze on the balcony. The hotel's location is also excellent, making it convenient to get everywhere.

The location is fantastic, super convenient for getting around with the subway nearby. The room was clean and tidy, and the bedding was so soft I slept incredibly well. The front desk staff were warm and attentive, and the breakfast had a great variety. It's my top choice for business trips, and I'll definitely stay here again next time I'm in Wuhan.

The service was excellent; seeing that we were two adults and two children, the staff proactively offered to add a tatami bed for us. The location is fantastic, right by Binjiang Avenue. In the evenings, a stroll along the river is lovely with the cool breeze and beautiful scenery. Just across the way is the Yiling Yangtze River Bridge, which you can walk across to get a panoramic view of both banks – majestic mountains on the south side and a bustling cityscape on the north. It’s only a few minutes' walk from the Wanda Tourist Center, making it very convenient for sightseeing. The local snacks nearby are also affordable. There's a free underground parking lot. Just contact the front desk in advance, and they'll send you the location. It's easy to find the parking lot by following the navigation. Thank you.

The hotel is located right on Jianghan Road Pedestrian Street, which is super central and convenient for getting around. There are tons of places to eat downstairs, and if you get hungry at night, you can easily order takeout. The hotel itself is very new and the environment is great. I used the self-service laundry and gym at night, and all the facilities were clean and tidy. The breakfast the next day was fantastic, with a wide variety of options, and they even gave me a free children's breakfast – much appreciated!