4-Star Hotels in Riau, Indonesia

Comfortable hotel about 30 minutes from the airport, located near a park and government buildings. The staff were very friendly and helpful, especially Mr. Iman, the petite morning-shift concierge staff (unfortunately I didn’t get his name), and the housekeeping staff who assisted with the extra bed and recommended great places to visit. Check-in by Mr. Agung was smooth. Breakfast was good. Overall, this was my first stay at The Premiere Pekanbaru, and it was a pleasant experience. Highly recommended.

Amazing Hotel: Large pool well suited for swimming (about 20m), Whirlpool, Sauna, Steambath & Gym. All sparkling clean, modern, nice atmosphere to chill at the pool. Delicious breakfast with huge variety of dishes, all sorts of eggs, omelet prepared fresh. Spacious, clean, modern great rooms, good aircon. Overall: perfect stay

It’s my first time staying at this hotel together with my big family for wedding ocassion. The location is great although the hotel located at the main road where easily to have traffic jam most of the time, taking a grab is a choice and must! The hotel staff are very friendly and helpful too. For better improvement , the hotel need to upgrade and polish some hotel furniture or equipment hence can make hotel more attractive to the tourist.

Overall it was a good experience staying in Novotel Pekanbaru. In fact this is the third time I’m returning to put up this hotel. The fact that it is clean and the rooms are spacious and surely one of the best hotels along the street.

Overall, it's good value for money, but there are some downsides. There was no hot water for showering. The front desk service was very welcoming, which is why I insisted on staying there. The only downside was the lack of hot water. The bed was comfortable, and the hotel was cleaner than other hotels, and not damp. If you don't mind the lack of hot water or the not-too-cold water, it's a good option.

Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced: ⸻ ⭐ Family Stay Review: Aryaduta Pekanbaru We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations. 👥 Front Desk Experience The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly. 🏨 Room Condition The hotel is quite old, and it shows. • The room had a noticeable old smell when we entered. • The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids. • Overall, the upkeep and cleanliness were not at the standard we expected. 🏊 Facilities We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged. 📍 Location The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point. ⸻ ⭐ Overall Rating: 2.8/5 Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected. This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.

The hotel is surrounded by two large shopping malls, offering excellent dining and entertainment options. The breakfast has a strong local flavor, and you can even cook instant noodles – just be sure to go easy on the salt! A bit alarming, though, was the continuous water leakage from the air conditioner window. On the positive side, the staff's service attitude was very good.

Good environment with nice breakfast. The rooftop lounge is good for hangouts with full city view. Room is spacious. One thing to be improved would be the soundproof feature for the room is not available, with audible noises from your neighbour and the bell ringing sound. Otherwise, the bed is comfortable, as well as, water pressure & temperature are just nice.

Welcoming staff, nice clean room and great location to the airport for a short stay. Room service was fast and food/drink delicious! Thankyou :)

First stay here, the location is a little far from downtown, when you arrive at the location you feel like you have moved from the hustle and bustle to the silence and luxury, there is a hidden paradise at the end of the trip. The facilities are very complete and clean The food and breakfast are delicious and the restaurant waiters are very friendly and responsive