4-Star Hotels in Penang, Malaysia

Regarding the facilities, I need to pay by my own self for the car parking service. They are charging RM 24 per day and I am staying for 4 days 3 nights. Do you think how much I need to pay for the car parking which they never stated that visitors or customers need to paying by ourselves. I hope that in the future, please stated very clearly that we need to paying by ourselves without inform us.

The hotel is situated in a good location, where the good foods surrounded us. The service by the staff were great too, we got early check in and late check out. The breakfast at level 1 was more in variety than the club access, but we appreciated the quietness and privacy. We didn’t manage to enjoy much of the club as we were out most of the time. We also grabbed food and it was a great experience. That said my complaints were the facilities - in particular the shower. The bathtub was small, the bathroom was so small. The water pressure is weak so I really didn’t like the entire bathroom experience. Do hope the hotel can do something to renovate it next time.

Superb apartment, I wholeheartedly recommend it! Every detail has been thought of. Everything completely matches the description! The hosts are always available. The pool is clean and warm!

We had a great stay here! The bed was so comfy, and I really appreciated the extra pillows. Slept like a baby until morning! The room was surprisingly spacious, which was perfect for our tamily and all our luggage. There was plenty of space to repack our bags and even perform prayers comfortably. I also loved the modern interior and the warm lighting in the room. The hotel also provides two complimentary drinks, and you can choose between orange juice, coffee, or tea. The ambience was lovely, and we really enjoyed the swimming pool. Free parking for hotel guests is definitely a bonus.

Highly recommend OZO George Town! The front desk team was extremely attentive and gave us a free room upgrade for my grilfriend birthday. On day two, housekeepers left cute towel swans and complimentary treats in our room. Such thoughtful gestures made our trip unforgettable. Thank you to the entire team!

Clean and the views are great. The facilities are excellent, everything you need is available. It's a good place to stay. Downstairs, there's a ZUS coffee shop and an Indian restaurant, so you have plenty of dining options. Getting a taxi is also convenient.

The hotel has two buildings, A and B. It's very convenient to find your room as a bellboy will guide you, and we really appreciate them helping us with our luggage. Disposable toothbrushes and combs are not provided directly in the room; you need to ask for them at the front desk. Remember to get them when you check in if you need them. There's a water dispenser in the hallway with hot and cold water. There's a swimming pool on the 4th floor of Building B. I stayed on a weekday, so there weren't many people during the day, and the water was quite clear. There's also another Citadines nearby, so make sure your navigation doesn't lead you to the wrong one. The hotel entrance is not on a main road, so there isn't much traffic, and it's a one-way street. It's quite convenient for getting a taxi or getting in and out of cars. I passed by the other one, and it seemed a bit noisy being on a main road. The room can be a bit narrow; if you open two 20-inch suitcases at the same time, they noticeably block the way. It's very close to food places and attractions. The second picture is a breakfast coffee shop highly recommended by many on Xiaohongshu (Little Red Book), and the third picture is also a Xiaohongshu recommendation: duck noodle soup from a market (this market seems to have a seating fee, vendors selling main dishes don't have tables, only those selling coffee or drinks do). Aside from the room being a bit small, overall, the stay was very comfortable, and I would still highly recommend it.

Location was good cos we were intending for something closer towards the northwest side of the island for the water themepark, yet at the same time not too far from the iconic George Town area. Breakfast spread was ok, but located in the main lobby which is a separate building from the rooms so quite a distance. Similarly if you're thinking of ordering grab food delivery you will have to walk out to the main drop off area.

My stay at Fraser Residence Kuala Lumpur exceeded my expectations!🥳 I highly recommend it to anyone visiting Penang.✅ The hotel is brand new🏗️, so the facilities are pristine. The room layout is well-designed🛋️, and the cleanliness of all areas is meticulous🧼, making for a clean and comfortable stay. Its location is the biggest advantage📍. Situated in the heart of George Town, it's within walking distance of the old town, Chew Jetty, and other popular city attractions🖼️. It's incredibly convenient for exploring historical sites and finding street art. Right downstairs, there's the 1st Avenue mall🛍️, making shopping, dining, and getting supplies super easy🍢. The convenience is top-notch💯. I particularly want to highlight the swimming pool on the 6th floor🏊‍♂️. It's a saltwater pool🌊 with clear and clean water, offering a fantastic swimming experience. Overall, it's conveniently located with excellent amenities🚗, making it perfect for both leisure sightseeing and short trips🌟.

Disappointing Experience – Major Improvements Needed for Room 31-05 – Severe Hygiene, Safety, and Communication Issues. I hope management takes this review seriously. We stayed in room 31-05 for 3 days and 2 nights (RM200 deposit required) and had a very stressful stay. We encountered rove beetles daily, which caused great anxiety for my family over potential skin infections. Additionally, the hygiene needs urgent attention as there was a blood stain on our duvet cover. Housekeeping was not provided, and basic items like slippers, tissues, and a full-length mirror (or any mirror in the main bedroom area) were missing. Finally, communication and security must be upgraded. There are no CCTVs in the lifts, and there is no direct line of contact to the front desk during an emergency. I have emailed management directly to resolve this but have yet to receive a reply. I expect management for prompt response.