4-Star Hotels in Penang, Malaysia

this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.

Fantastic stay. The bed is comfortable and the lounge at level 1 has performance every Thursday, Friday and Saturday night, 8:30-11.30pm. A good way to wind down with a drink. The food is a great portion and breakfast buffet is delicious too! It has a swimming pool, gym, spa services. The staff are polite and helpful. Great location with Gama shopping centre 5 mins away. It has a good supermarket and many other interesting shops and other shopping centres nearby.

I had a truly satisfying experience. First, let's talk about the location. There's a night market right downstairs. For breakfast, there's an excellent coffee shop nearby that serves Kaya toast and local specialties at reasonable prices – perfect for a morning meal. The night market offers a great variety of local food options for dinner, which is a fantastic experience. The hotel is also conveniently located for exploring all the attractions in George Town, whether you choose to walk or take a Grab. Now, a special mention for the hotel itself. Everything from the ambiance, room layout, and especially the concierge service and the professionalism of the staff, was outstanding. Although the rooms show their age, they are incredibly clean, well-maintained, and smartly designed. It was a wonderful experience overall, and I highly recommend booking here. If I visit Penang again, I will definitely stay at this hotel. Many thanks to the hotel for their thoughtful, attentive, and professional service!

⭐⭐⭐⭐⭐ Really enjoyed my stay at SHO Hotel Penang. The hotel is clean, modern and well-maintained, with spacious rooms that are comfortable for both short and longer stays. Being a newly opened hotel, the facilities are still fresh and in great condition, with everything you need for a comfortable stay. The only downside is the location, which is quite far from Georgetown, so getting to the main attractions and city centre can take some time. Other than that, a very pleasant stay and definitely a hotel worth considering if you prioritise cleanliness, space and modern facilities.

Overall, it's pretty good and offers good value for money. Transportation: You can take a taxi to the Old Town or walk for 20 minutes. The hotel's area is relatively quiet and tidy. As an aside, I struggled with the accommodation area for a long time before my trip. I'm fine with the OZO area, but if I were to go again, I personally would prefer the Gurney Bay area. The atmosphere and cleanliness are much better there. Many parts of the Old Town are too old and chaotic. Cleanliness was satisfactory, even exceeding expectations. For service, I didn't encounter any Mandarin-speaking staff, but everyone was very friendly. Facilities: The rooftop pool has an excellent view directly facing the sea. It was wonderful to relax there every day. The breakfast restaurant also has a good view, and while the variety isn't huge, it's sufficient. In-room facilities are standard for a business hotel. I actually found it very convenient to get water from the water dispenser on my floor. There are two downsides: 1. The towels are very old and should be replaced; I used my own the entire time. 2. For some unknown reason, the Wi-Fi was extremely poor during my stay. My World Cup viewing corner's internet TV was almost unusable due to buffering. For tourists, poor internet is a significant issue.

The place it self was great, the cleanliness was very good and the service was excellent. The only downside we had was the neighbours upstairs kept making loud noises through out our stay, however credit to the agents they replied back to us promptly when we brought this up and had notified their landlord. Unfortunately this didn’t still resolve the loud noises. The building it self is nice, the pool is clean and well maintained, however the building does have a lot of regulations in place which we thought was quite excessive. Other than these minor issues we had a great time and the apartment is well kept.

Revisiting Penang this year, I chose to stay at Cititel Express again. The hotel had already arranged for early check-in via email, which I found very thoughtful and the service was perfect! Our family booked three rooms, and all of them were still clean and hygienic. Most importantly, there were no strange odors in the rooms. The bed linen and duvet covers were spotless with no dirty marks, and the air conditioning was excellent. The pool was even cleaner and more hygienic than last year. I also noticed many maintenance staff doing renovation and inspection work, which made me feel that the hotel management is excellent. Many new restaurants have opened near the hotel, reachable by foot without needing a car. A taxi from the airport to the hotel takes only about half an hour, which is very convenient. Next time we visit Penang, this hotel will still be our top choice!

We had a lovely stay at M Social Penang. The room was clean and comfortable, and everything was well taken care of. The breakfast was good with a nice variety of choices, and what truly made our stay special was the warm and friendly service from the staff. A special thank you to the hotel team for the thoughtful anniversary surprise a lovely slice of cake prepared in our room, together with the sweet anniversary wishes. It was such a beautiful little gesture and made our 18th wedding anniversary even more memorable. Thank you, M Social Penang, for making our stay so pleasant and special. We truly appreciate the hospitality and would be happy to stay here again.

The hotel is very new and currently in its soft opening phase. The linens and bedding are great, the room is spacious, and the facilities are brand new. The shower was also very comfortable. The only downside was that breakfast only started at 7 AM, so I missed it because I had an early flight. I asked if I could get a packed breakfast, but several staff members made various excuses to delay, which resulted in a very poor service experience. There was no bottled water provided in the room; you had to go to the corridor to get water yourself. I also didn't dare to use the cups, as I felt they might not be clean or safe.

Recently returned from a 4D3N stay in Penang. Check-in was quick and efficient, with a RM200 deposit required upon arrival. The lobby is relatively small and always bustling with guests coming and going. There is a convenience store located on the ground floor, and a popular Japanese restaurant just outside where people are constantly queuing, giving the hotel a lively atmosphere. The hotel offers valet service. However, the personnel stationed at the main entrance were unable to assist with even basic questions regarding directions and nearby places, which was disappointing. Reception was consistently busy throughout our stay. While service was efficient, the team appeared overwhelmed at times, resulting in little interaction or welcoming hospitality. Rooms are located up to Level 35, while the gym and pool are on Level 36. The gym is surprisingly well-equipped and was one of the highlights of the stay. With the large number of rooms in the building and only four elevators in operation, waiting times can be quite long, especially during peak periods such as check-in, check-out, and evenings. Security was one area that concerned me. Access to guest floors requires a room key card, but I noticed there were no CCTV cameras inside the elevators, along the guest room corridors, or in the stairwells. Personally, this affected my sense of security. The room itself was spacious and offered a beautiful sea view, which I thoroughly enjoyed. There was also a filtered water dispenser in the room, a feature I appreciated. Basic amenities were provided. On the downside, the water pressure in the bathroom remained weak throughout my stay, and there was a constant sewage smell coming from the bathroom. The room also did not have a telephone or safe deposit box. To contact reception, guests need to communicate via WhatsApp. There is also no room service available, though this did not affect me personally. Check-out was effortless. I simply returned the room keys and left for my morning flight without any room inspection delays. Would I visit Penang again? Absolutely. Would I stay at this hotel again? Probably not. While the room size, view, and facilities were good, the security concerns and bathroom issues would likely lead me to explore other accommodation options on my next visit.