Malaysia Arrival Card Guide 2026: Requirements, How to Apply Online
The Malaysia Digital Arrival Card (MDAC) is a must-have for travelers heading to Malaysia. Discover everything you need to know about getting your MDAC—including who needs one, where to find the official website, how to apply online, when to submit, any associated fees, and some handy tips for a smooth arrival.
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Do Australians Need to Complete the Malaysia Digital Arrival Card (MDAC)?
Source: Ministry of Foreign Affairs of Malaysia
Yes, Australian citizens must complete the Malaysia Digital Arrival Card (MDAC) prior to entering Malaysia.
Even though Australians enjoy visa-free entry for tourist and business stays of up to 90 days, the MDAC is a mandatory digital immigration arrival record that replaces the old paper landing card.
Key Details for Australian Travelers
- Timeframe: Submit the MDAC online within 3 days prior to your arrival date (including the day of arrival).
- Cost: It is completely free on the officialMalaysian Immigration Department Portal.
- Per Traveler: Every passenger needs their own submission, including infants and children traveling on their parents' passports.
- Per Entry: The MDAC is valid for a single entry only. If you travel to a neighboring country (e.g., Singapore) and re-enter Malaysia, you must submit a new MDAC.
MDAC Requirements for Non-Australian Citizens
1. Foreign Nationals (MDAC Mandatory)
All foreign nationals—regardless of whether they require a visa or enjoy visa-free entry—must submit the MDAC prior to entering Malaysia. This includes passport holders from:
- China, India, the United States, the United Kingdom, Canada, European Union member states, Japan, South Korea, and all other ASEAN nations.
2. Exemptions (Who Does NOT Need MDAC)
Only specific categories of travelers are exempt from filling out the MDAC:
- Singapore Citizens (fully exempt across all air, land, and sea checkpoints).
- Malaysian Permanent Residents (MyPR) and Long-Term Pass Holders (e.g., Employment Pass, Student Pass, MM2H, or long-term spouse visas).
- Diplomatic and Official Passport Holders.
- Airside Transit Passengers who stay within the international transit area without passing through immigration.
- Holders of a Bruneian General Certificate of Identity (GCI) or specific border pass holders.
What is the MDAC, and How Does It Work?
Source: Ministry of Foreign Affairs of Malaysia
The Malaysia Digital Arrival Card (MDAC) is an electronic immigration form created by Malaysia's Immigration Department (Jabatan Imigresen Malaysia) to make your border crossing smoother and keep travel secure. It serves three main purposes:
- Captures essential traveler information—like personal details, your travel itinerary, accommodation plans, and health status—to share with immigration authorities.
- Speed through immigration and breeze past the lines at self-service auto gates (for eligible travelers)!
- Say goodbye to old-school paper arrival cards and hello to a smoother journey—this change cuts down on wait times while being kinder to the planet!
Keep in mind that the MDAC is completely separate from a visa—even if you're a visa-exempt traveler, you'll still need to complete it before you arrive.
When Should You Apply for and Submit Your Malaysia Digital Arrival Card?
Source: Malaysia Digital Arrival Card (MDAC)
You can submit your MDAC starting 72 hours (3 days) before your arrival in Malaysia, including the day you land. To keep your details up to date, the official system won't accept any submissions made before this window opens.
For example, if your flight touches down in Kuala Lumpur on March 1, you’re all set to submit your MDAC starting February 28.
For a stress-free journey, be sure to submit your MDAC 1-2 days before you arrive. It’s best to avoid last-minute submissions—like while you're at airport check-in—to steer clear of any potential delays caused by Internet connectivity issues or form errors.
How to Complete and Submit Your Malaysia Digital Arrival Card (MDAC) Online
How to Complete and Submit Your Malaysia Digital Arrival Card (MDAC) Online | Source: MDAC Malaysia
Follow these simple steps to complete your MDAC with ease—just a heads-up that your core personal details can't be changed once submitted, so be sure to double-check everything before you hit that final button!
Step 1: Keep an eye out for the 72-hour submission window
Please make sure to access the official MDAC portal within 72 hours of your arrival, as any submissions made before this window will not be accepted.
Step 2: Head over to the official MDAC website
Head over to https://imigresen-online.imi.gov.my/mdac/main and click "Register" to kick off your application process.
Alternatively, you can now fill out the MDAC directly through the MyNIISe app. The Malaysia Immigration Department has made the MDAC available on the MyNIISe mobile application, providing a convenient alternative to the web portal.
Step 3: Get Your Details Ready
Get these details ready before you start to ensure a smooth, delay-free experience:
- Personal details: Passport number, full legal name (exactly as it appears on your passport), date of birth, nationality, gender, international contact number, and email address.
- Travel Details: Arrival date, mode of travel (air/land/sea), flight/vehicle/ferry number, country of departure, and your planned departure date
- Where you're staying: Please provide the full address in Malaysia (including state, city, postcode, and street) or the hotel name along with the city.
- Health: Your recent travel history, current health status, and any important vaccination details
Note: Please use the spelling or transliteration exactly as it appears on the MRZ line of your passport. Avoid using special characters, accents, or nicknames, and ensure all letters in alphanumeric fields are in uppercase.
Step 4: Time to fill in your details
Simply fill in your personal, travel, accommodation, and health details as the form guides you—just keep an eye out for the fields marked with an *, as these are required. Please be sure to answer all health declaration questions honestly, as providing false information could lead to fines or even being denied entry.
Step 5: Take a quick look and confirm your details
Take a moment to double-check every field for any typos or mismatches, especially your passport number and name—this is the most common reason for submission hiccups. Once you've hit submit, you won't be able to edit core personal details like your name, passport number, date of birth, or nationality, so please review everything carefully! Only minor updates, such as flight times, can be made before you arrive.
Step 6: Submit your details and get your PIN code
Once you've reviewed everything, just hit Submit! You'll receive a PIN code via email right away—be sure to keep it handy, as you'll need it to access your confirmation later.
Step 7: Double-check your details and save your confirmation
Head back to the MDAC website and click "Check Registration" in the top right corner. Simply enter your passport number and PIN code to view, download, or print your confirmation document, which includes your unique QR code. We recommend saving the PDF to your phone or tablet for easy offline access, and printing a physical copy as a backup—you’ll need it for a smooth airline check-in and immigration clearance!
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Everything You Need to Know About the Malaysia Digital Arrival Card (MDAC)
Getting ready for your trip? The requirements for the MDAC involve two key sets of rules: the MDAC submission guidelines (to ensure you fill out the form correctly) and the general Malaysia entry requirements (to help you breeze through immigration after you've submitted your form). Please keep in mind that all these rules are strictly enforced by Malaysian Immigration.
MDAC Submission Guidelines
- Please be sure to submit your information only through the official MDAC portal, as no other channels are accepted.
- To ensure your trip goes off without a hitch, please double-check that all your information—including spelling, numbers, and dates—matches your passport exactly.
- Please be sure to provide honest and accurate health and travel information. Keep in mind that false declarations are a violation of Malaysian law and could lead to fines or even being denied entry.
- There is no fee to submit your application—any request for payment is fraudulent.
- Every traveler needs to complete their own form, as group submissions aren't available. For more details, visit mdac-malaysia.com.
Malaysia Entry Requirements: Everything You Need for a Smooth Immigration Clearance
- Valid passport: Make sure it has at least 6 months of validity remaining from your arrival date and is in great shape (no tears, water damage, or missing pages).
- Return or onward ticket: You'll need to show proof that you're leaving Malaysia (either a digital or printed copy). If you're traveling on a one-way ticket, be prepared to share your travel plans and provide proof of your onward journey.
- Visa (if required): Remember, the MDAC is completely separate from a visa—so if your nationality isn't visa-exempt, please double-check that your visa is valid before you travel.
- Heads up! Malaysian Immigration may occasionally conduct random checks to ensure you have sufficient funds for your trip. It’s a good idea to be prepared to show proof of 10,000 MYR per person, or 20,000 MYR per family (for groups of 2 or more), either in cash or the equivalent in foreign currency.
- MDAC confirmation: Make sure you have a digital or printed copy with your QR code handy—you’ll definitely need this for a smooth immigration clearance!
Is There a Fee for the Malaysia Digital Arrival Card (MDAC)?
Good news: there is absolutely no fee to submit your Malaysia Digital Arrival Card (MDAC) through the official portal! Please be aware that any website or service asking you to pay for an MDAC is unauthorized and fraudulent. These third-party sites offer no extra perks and certainly won't speed up your submission or arrival process, so be sure to stick to the official channel.
Essential Tips for Your Arrival in Malaysia
Follow these simple tips for a smooth and stress-free immigration experience in Malaysia:
- Keep your MDAC QR code and passport handy! Have both ready for airline check-in (staff may need to verify them) and immigration. A pro tip: save the QR code in your phone’s photo gallery so it’s accessible offline, and tuck a printed copy into your passport holder for extra peace of mind.
- Get Organized: Keep your MDAC confirmation, passport, visa (if applicable), return ticket, and hotel booking all in one handy pouch. It’s the perfect way to breeze through the immigration counter without any last-minute scrambling!
- Get to know the self-service auto gate rules: If you’re 16 or older, hold an e-passport (with a chip), and have already provided your biometrics (fingerprints/photo) to Malaysian Immigration, you’re all set to breeze through the auto gates! If it’s your first time visiting, you’ll just need to head to the manual immigration counters to get cleared.
- Be ready to answer immigration questions with confidence: Officers might ask a few straightforward questions, like “Where are you staying?”, “How long will you be in Malaysia?”, or “What is the purpose of your visit?”. Just have a clear, concise answer prepared—something like, “I’m staying at a hotel in Penang for 5 days for a vacation.”
- Be ready for random checks: Keep your proof of funds and hotel booking handy. While these checks are hit-or-miss, being prepared is the best way to breeze through and avoid any hold-ups!
- Get to the airport early: For international flights to Malaysia, aim to arrive 3 hours before your departure. This gives you plenty of breathing room to handle any last-minute MDAC hiccups—like quickly resubmitting if you spot a minor error—and ensures a smooth, stress-free check-in.
[10% Off] Top Hotel Picks for Your Malaysia Getaway
Score an extra 10% off Malaysia hotels on Trip.com—my go-to for booking reliable stays for your next Malaysian adventure.
Kuala Lumpur Hotels
5 star
Very Good1726 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.42km from downtown
I really appreciated having a water dispenser, allowing me to drink water freely. Its proximity to the Twin Towers made it convenient for sightseeing and getting around. However, it was a bit disappointing that I couldn't see the Twin Towers from the room I stayed in this time. It would have been even better if I had a room with a view of the Twin Towers.
The bathroom was spacious and comfortable, and the amenities were excellent.
The food was delicious, but the variety wasn't extensive, with only about 3-4 main dishes. I stayed for several nights, and the chicken main dish was the same every day, so it would have been nice to see more variety with daily changes.FromAU$ 81
Very Good1350 Reviews
Kuala Lumpur City Centre Kuala Lumpur|1.14km from downtown
A beautiful hotel but a mediocre experience. Maybe the hotel could consider changing the ceiling light bulbs in the room to brighter ones and there are not enough of them. The TV was malfunction but I did not make any report because I only stayed for one night. However, shouldn't the responsible party check the TV first before ”opening” the room to guests? The air conditioner also took a very, very long time to cool even though it was set to the lowest temperature from the moment I got into the room. The shower water on the other hand, I had to wait a long time to get hot even though it was turned to the left (for hot water). However, the breakfast buffet was delicious and varied. The hotel decoration is also very beautiful with a classic theme.FromAU$ 85
Very Good572 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.87km from downtown
Our stay at The Face Suites Kuala Lumpur was truly one of the highlights of our trip. From the moment we arrived, we felt welcomed by the friendly staff. The suite was spacious, clean, and perfect for our family, with breathtaking views of the city that we enjoyed every day.
My son especially loved the infinity pool, and it was such a joy creating special family memories together. After a full day of exploring Kuala Lumpur, coming back to a comfortable and peaceful room made all the difference.
Thank you, The Face Suites, for making our stay so enjoyable. We left with wonderful memories and will definitely choose to stay here again when we return to Kuala Lumpur.FromAU$ 89
Great3919 Reviews
Kuala Lumpur|1.52km from downtown
This hotel is popular even with locals. The breakfast offers a rich variety of flavors, the room is clean with direct drinking water, and all facilities are complete. The swimming pool is currently under renovation, but guests can use the infinity pool on the 25th floor of the neighboring building. The location is also excellent; within a few minutes' walk, you'll find numerous shopping malls, supermarkets, the Lot 10 Hutong food court, and Jalan Alor. It's only about a 10-odd MYR Grab ride to Merdeka Square, Petaling Street, and the Petronas Twin Towers. The MRT is just a few minutes' walk away, and the 1 MYR bus stop is right across the street. There's also a 'Durian Brothers' nearby that serves delicious cream buns.FromAU$ 120
Very Good2613 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.88km from downtown
I booked the Pullman Kuala Lumpur City Centre for F1 during the National Day holiday, knowing it would be late and hotel prices would be heavily inflated. I chose this Pullman after extensive research and comparing many reviews. However, right after booking, prices kept dropping due to the Indonesian haze… frustrating 😓.
The hotel itself is an older upscale chain with a certain sense of history. The facilities are quite dated; the overall decor, air conditioning, hairdryer, and iron all show their age, but they are maintained relatively cleanly. Noise is a major issue: 1) There's a construction site right outside the hotel. 2) The door gaps are very wide, offering no sound insulation (and I was given a room near the elevator, so I could hear people checking in late every night). 3) The air conditioning unit is old and makes a clunking noise when operating.
There are still some positives: The buffet breakfast offers a good variety and tastes decent, and there's plenty of seating, so you rarely have to queue. There's an outdoor pool and gym on the 10th floor, both well-maintained. The location is also quite good; Pavilion is just across the road, but note that you can't just walk straight across as there's no crosswalk. You have to walk about 300 meters to use the pedestrian bridge (the same bridge also leads directly to the Petronas Twin Towers).
Overall, it's decent. Shopping and dining in the vicinity are well-covered. However, the value for money significantly drops during holidays. If you can get it for a few hundred during off-peak times, it would be excellent value, given its prime location.FromAU$ 129
Business travel
Very Good1282 Reviews
China Town Kuala Lumpur|2.15km from downtown
We booked this hotel based on the reviews but it was different from what we expected. We stayed there for a week and unfortunately, our initial room was right next to the elevator and had no windows. It was extremely noisy and we could hear everyone passing by in the hallway. Eventually, they moved us to another room which was a bit quieter.
Cleanliness was just okay, not great. We had to ask housekeeping to change the bedsheets because they were stained, and the bathroom cleanliness was also average. Although the staff were friendly, they weren’t very professional in handling complaints. When we raised our concerns, the response was basically, 'It is what it is.'FromAU$ 28
Very Good2871 Reviews
Kuala Lumpur|1.62km from downtown
The hotel's location is actually pretty good; it's not far to KLCC by taxi. The rooftop pool and restaurant also have a nice ambiance.
However, there are a few things I need to complain about:
1. With about 20 rooms per floor on 25 floors, there are only two elevators. Waiting for 10-odd minutes for an elevator every time is really annoying.
2. The room curtains don't block out light well. There's a big gap between the curtains and the window, so it gets very bright in the morning.
3. In the bathroom, the shower and sink water pressure is too strong, splashing everywhere.FromAU$ 40
Very Good589 Reviews
Kuala Lumpur|1.15km from downtown
Hotel Review
Location: Excellent—just across the road from Kampung Baru food area, very convenient for foodies.
Check-in: Allowed early check-in at 1:30 PM despite 3 PM standard time due to room availability. Much appreciated.
Staff: Special mention to the staff member resembling celebrity singer Hafiz—excellent service, kept everything smooth and entertaining. Kudos.
Room (1619):
Connecting room arrangement was inconvenient; needed to prop the door open (1619,1620)
TV in father's room not functioning (1618)
Major issue: Strong sewage smell in bathroom—disturbing and needs immediate attention
Toiletries: Initially not refilled—no lotion, body wash in my room; no shower gel or conditioner in dad's room. Staff replaced with hand-packed amenities. Appreciated the gesture.
Food & Dining:
Breakfast buffet: RM37.10—excellent value; surprisingly good nasi goreng (first time I enjoyed it)
In-room dining: Nasi Goreng Tamu was good, but sambal prawn was too sweet
Hotel breakfast preferred over outside options—area dominated by nasi padang, which isn't to our taste
Overall: Okay stay. Responsive service on toiletries and excellent staff, but bathroom odor and room setup issues need fixing.FromAU$ 64
Very Good1474 Reviews
Kuala Lumpur|1.99km from downtown
The room is spacious and clean. Perhaps our room is not facing the main road, we do get peaceful night rest (love it).
As we booked the executive club, we were entitled to the club benefits, where we enjoyed ourselves every evening with great snacks and drinks, served by Audray. He is cheerful and attentive. He is always ready to clear the table in a timely manner, and make sure we get the help we need.
In the morning, you can choose to have breakfast at level 3 cafe with a wider range of food choices, or you can choose to have a quiet breakfast in the lounge, served by White. Even though the food choice is lesser compared to the cafe, the food was yummy and sufficient.
The swimming pool is small, enough if you just want a quick dip. I am not a gym person, but it is available.
This hotel is connected to lalaport by bridge. Is convenient and easily accessible.
BTW there is this massage opposite - Asia Oasis. They provide a 10% discount to Furama staying guests.FromAU$ 51
Great1487 Reviews
Kuala Lumpur|1.4km from downtown
Firstly, no deposit was required for check-in.
Secondly, the hotel booking wasn't last-minute; I had requested a high-floor, king-size bed, and no end-of-corridor room in advance. To my surprise, none of these requests were met. We ended up with twin beds on the 5th floor, and both rooms were at the very ends of the corridor – essentially two 'tail' rooms. The curtains couldn't be opened because they faced directly into someone's apartment, offering a clear view. On the day of check-in, we were traveling from Langkawi back to Kuala Lumpur, and after a tiring journey, both the elderly and children were exhausted, so we just let it go.
In one of the rooms, one of the two key cards wasn't activated, so we couldn't enter the room.
The hotel's location is good, very close to Pavilion. It's convenient to buy chocolates at Sungei Wang Plaza across the street, and there's a large Watsons downstairs in Isetan.FromAU$ 67
Family friendly
Very Good787 Reviews
Kuala Lumpur City Centre Kuala Lumpur|1.97km from downtown
The hotel was wonderful. The room was clean, comfortable, and well-maintained. The staff were friendly, polite, and always ready to help. The location was convenient, making it easy to get around. I had a very pleasant stay and would definitely recommend this hotel to others. I would be happy to stay here again!FromAU$ 71
Very Good2323 Reviews
China Town Kuala Lumpur|2.37km from downtown
The hotel's location is excellent, just a stone's throw from a major transportation hub, Pasar Seni station, which is a big metro interchange. Kuala Lumpur Railway Station and Pasar Seni Bus Hub are also nearby. Everything is connected by pedestrian walkways, which is very convenient. The hotel is located in Chinatown. Two famous Kuala Lumpur markets, Central Market and Petaling Street Market, are right next to it. Check-in was very quick. I liked the lobby with its stained-glass windows. I stayed on the 10th floor in room 1006. The view from my window was amazing, overlooking the Merdeka 118 tower and the famous Sri Mahamariamman Temple (where I unexpectedly stumbled upon an Indian wedding!). The room looked smaller than on the website, but it was cozy enough. It had everything necessary, including complimentary bottled water, tea, coffee, creamer, and sugar. The towels could do with being replaced. Hot water was always available, and there was shower gel and shampoo. Housekeeping was by request; you just needed to inform the reception. Since breakfast wasn't included in my rate, I had breakfast at the Mango Cafe in the hotel on the ground floor. The menu was limited, buffet-style, but I always found something to eat, and the coffee was good. Breakfast cost 22 ringgit and was served until 10:30 AM. The hotel's laundry service wasn't working as the machines were broken, but there's a paid 24/7 laundry service right across the street where you can wash and dry clothes, which is what everyone did. There are plenty of cafes and grocery stores (7-11, KK) nearby. Attractions are within walking distance, so you can take an evening stroll. The area feels safe, although there are harmless homeless people on the streets. Directly behind the hotel is a bus stop, which is stop number 17 Central Market on the Garden Route (Blue Line) of the KL Hop-on Hop-off tour bus. So if you decide to take this tour, you can catch the bus right outside the hotel. As I said, the hotel's location is simply ideal. I highly recommend this hotel to everyone.FromAU$ 45
Very Good5504 Reviews
Kuala Lumpur|2.33km from downtown
As usual, this is one of the best hotels for a great stay. Attached to Sunway Putra, it offers a variety of food and shopping outlets. Just a few steps away, the WTC LRT station connects us to attractive places in Kuala Lumpur and other shopping areas. Next to the ground-floor lift is a new restaurant and bakery offering Western food and a variety of delicious breads and cakes. The prices are moderate, and the food is high quality and good value for money. Highly recommended, and you should try it.FromAU$ 71
Great1135 Reviews
Kuala Lumpur|1.03km from downtown
The hotel was really clean and lovely! The room was massive and gave us so much room to relax and feel comfortable. The breakfast each morning was great, we really loved the egg station. The pool was really beautiful, and we enjoyed seeing the city skyline from the pool. The hotel staff were very friendly and helpful to us, and made our stay very comfortable. The location is excellent, and we were able to walk to pavillion mall, and the street night market very easily. There was also very convenient 7-eleven right downstairs and a number of places to eat right outside. This hotel is excellent and will definitely be staying here next time we are in KLFromAU$ 113
Very Good1589 Reviews
Sri Hartamas Kuala Lumpur|6.19km from downtown
Room fine. Reception staff indifferent. Came back three weeks later and 1 of 2 treadmills still out of order. Breakfast okay. Main restaurant expensive and average quality. May consider alternate lodgings next time.FromAU$ 58
Hot spring
Outstanding2 Reviews
Kuala Lumpur|2.12km from downtown
The Lucentia Residence Bukit Bintang is an ideal spot for travelers wanting to discover the city. Visitors to Kuala Lumpur will find that the Lucentia Residence Bukit Bintang is a fantastic accommodation choice. With Raja Chulan (MR7) just 1km away and Sultan Abdul Aziz Shah Airport only 17km away, transportation is very convenient. The closest major public transportation, Hang Tuah Metro Station, is only 400m away. With WOW Plaza (South entrance), Chong Wan Xian Shi Temple and Berjaya Times Square Theme Park all within a short distance, there is no shortage of things to do in the area. In their spare time, guests can explore the hotel's surroundings. For those driving themselves, parking is provided on site. According to our trusted guests, the facilities at this hotel are first-rate. Very Good2377 Reviews
Kuala Lumpur|1.64km from downtown
Room was dirty with stains as you can see from my pictures and the mattress definitely needs to be changed and the bed was very small. Didn’t have a good sleep at all. I have stayed many time at Hilton in the uk and it’s my top choice but KL disappointed me. My wife asked for paratha at breakfast as it was finished but she never got them and kept waitingFromAU$ 41
Very Good614 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.49km from downtown
Got a smaller room this time - dorsnt come with a work table. Room is a bit dated. Food selection is ok. The plus points are how close the hotel is to everything, yet still maintaining quietness and isolation. The pedestrian bridge will bring you to bukit bintang area and parts of klcc. Have always stayed in impiana - but lately realized it has gotten a bit more pricey.FromAU$ 116
Very Good3589 Reviews
Golden Triangle Kuala Lumpur|1.6km from downtown
Overall, I was satisfied with my stay, especially because of the strategic location, which is close to the Medan Tuanku Monorail station, convenience stores, and plenty of restaurants.
However, the room cleanliness needs improvement. There were clumps of hair in the toilet, black stains on the pillowcase, and many cigarette butts left by the window.
I also asked the receptionist about parking, but was told that the hotel parking was full, so I had to park in front of the hotel and pay DBKL parking fees. It would be better if the hotel could provide more parking spaces for guests.FromAU$ 31
Very Good734 Reviews
Kuala Lumpur|1.22km from downtown
Convenient location and close to the main attractions, although the roads are very narrow if you’re driving.
The parking information is misleading. The photos show automated/mechanical parking, but the hotel doesn’t actually have it. There are only a few free parking spaces in front of the hotel on a first-come, first-served basis. If they’re full, you’ll need to park at the open car park opposite for RM15 per entry.
The room looked clean at first, but there was quite a bit of dust beside the bed, a pin on bedside (which could be a safety hazard), and some stains on the bedsheet. The bathroom was clean.
Soundproofing is poor, and the hair dryer in my room wasn’t working (though I forgot to inform the staff).
On the bright side, the staff were very friendly and helpful throughout the stay.FromAU$ 37
Gym
Great845 Reviews
Golden Triangle Kuala Lumpur|1.23km from downtown
My top choice for business trips to Kuala Lumpur! I've stayed here three times now, and the hotel lobby staff even recognize me. The main reason is the convenient location – there are plenty of food options near the hotel, and you can walk to the Petronas Twin Towers. The hotel staff are all very enthusiastic and provide excellent service, and the rooms are clean and comfortable.FromAU$ 107
Very Good967 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.89km from downtown
Location is good. It’s about a 5-minute walk to Bukit Nanas Monorail. The room was great, and the washing machine and dryer were both functioning well. They also provided detergent, which was a nice touch.
I stayed in the single room while my parents stayed in the master bedroom. Overall, everything was great except for a very long/non-stop “beeeeeeeep” sound, especially at night.
For people who are sensitive to noise, this might be quite annoying, as it was for me. I’m not sure where the sound came from, but I could only hear it when I was in my room, not in the toilet. Maybe it was coming from the air conditioner. When I switched the aircond off or set the temperature around 23–24°C, the sound disappeared. However, when I set the aircond to the coldest temperature, the beeping sound came back.FromAU$ 69
Very Good70 Reviews
Kuala Lumpur|1.48km from downtown
TLDR: Ceylonz is a great hotel, but the provider (Five Senses) is not. Book a different provider if you want to stay at Ceylonz.
(Trip.com does not let me post videos, refer to the pictures below)
Initial room conditions:
When we first entered the room we encountered these things:
- Leftover jacket from the previous guest(?)
- stains on the chairs
- water stains on the wardrobe
- dead ants in the wardrobe
- a flickering light
Service:
Because we chose to stay for 7 nights, we had a 1 free make-up room offered to us which we appreciated. However when we flagged up the issues we found on the first day, they gave us a make-up room on the second day and consumed our free make-up room without our choice. We wanted to use it in the middle of the trip like the 4th day. Because of this we had no toilet paper, tissue box was empty, towels were not replaced.
After the 2nd day, they no longer replied to our texts when we enquired about using the sports lounge, requesting a makeup room, getting more toilet paper. Very bad service.
After their make-up room, they removed the jacket and cleaned the seat stains, but they did not fix the light or clean the dead ants in the wardrobe. We understand fixing a light might not be possible but the ants were easily removable and we did it ourselves after they left. It felt like they were cutting corners as they also did not replace our tissue box, clean the dead ants or clean the water stains on the wardrobe.
Ceylonz:
The hotel comes with
- nice pool,
- 2 gym rooms with great views,
- a minimart at the ground floor,
- amazing location, walking distance from Bukit Bintang's Pavilion
Room:
- the amenities provided are not the same for every room, the last time we came there was a water dispenser and pull-out kitchen, this time there isn't (same five senses at ceylonz, same room type)
- spacious
- tall ceiling
- well equipped
- bay window
- the walls are relatively soundproof so you cannot hear other rooms but the door is not and the hallway is very audible from inside the room, we can hear people chatting, checking in, pulling luggages
Bed:
- not soft, hard bed with springs
- pillows and blanket is okay
- uncomfortable bed
We would have given this place a glowing review if they:
- Stuck to their 1 complimentary makeup room offered
- service: replied to our enquiries at all after the 2nd day
- better room cleanliness/make-up room diligence: cleaned the dead ants and the water stains on the wardrobeFromAU$ 45
Great3103 Reviews
Kuala Lumpur|8.08km from downtown
Had a really nice stay at M Resort Hotel! The hotel itself is beautiful, clean and comfortable, but what I liked most was how friendly and helpful all the staff were.
Check-in and check-out were both smooth and the service was great throughout our stay, from the front desk to the F&B team. Everyone was so welcoming and attentive.
The breakfast buffet was definitely a highlight for me, there were so many choices that I didn’t even know what to eat first 😂
Also went to the pool and gym during the stay, and both were great. The facilities were clean, well-maintained and comfortable to use.
One small thing that really made my day was the gentleman at the pool. He greeted me so happily with a “Good morning” and honestly, it was such a simple gesture but it really put me in a good mood and made my morning start better 😊
And not to forget, I received a complimentary birthday cake from the hotel yeay 🎂 Such a sweet gesture and definitely made my stay feel extra special. 🥹
One small thing that I think could be improved is the response time from the housekeeping team. On my first day, I waited quite a while for a sejadah to be delivered and on the second day, the laundry bag also took quite some time to arrive. I understand that the team may have been busy, or short of staff ? but hopefully this can be improved in the future.
Overall, really enjoyed my stay here. Great hotel, great service and genuinely friendly staff. Would definitely come back again!FromAU$ 114
Very Good540 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.22km from downtown
The service at Four Seasons Hotel Kuala Lumpur is truly second to none. Their genuine commitment to ensuring our comfort made us feel truly valued as guests. This is exactly the level of service one would expect from a world-class five-star hotel.
The room itself is excellent, and we were pleasantly surprised when we returned from dinner to find that the room had been serviced again. Most hotels provide housekeeping only once during the day, but Four Seasons went the extra mile. They even thoughtfully placed bottled drinking water and glasses beside our bed, a small gesture that made a big difference. Their attention to detail and dedication to guest satisfaction are truly impressive.FromAU$ 541
Swimming pool
Great2124 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.58km from downtown
Booked a staycation here specifically to catch the Pokémon 30th Anniversary event at KLCC Park, and the location could not be more strategic! Easy access to KLCC, plus they even provide a buggy service directly to the mall.
The room was clean and well-equipped, but the highlight was definitely the view. It was absolutely majestic overlooking KLCC. Watching the Pokémon drone show right from our room window was an unforgettable experience, and the kids enjoyed every second of it!
Since we spent most of our time out catching Pokémon, we didn't get to visit the pool. But honestly, no complaints at all because the room had a bathtub, which kept the kids super happy!
Food-wise, everything was on point:
Club Lounge: Chefs were quick to refill the spread even though it was super busy.
Gobo Chit Chat Restaurant: The breakfast buffet spread was good and more than enough to start the day.
A special shoutout to the male staff at the Club Lounge reception during our check-in. Excellent service from check-in to check-out! He constantly checked on us to make sure our family was comfortable and enjoying the food. I forgot to catch his name, but thank you so much for taking such great care of us!
Would have easily been 5 stars, but deducting 1 star because the bathroom door in Room 2805 couldn't close properly, which was really annoying. Still a fantastic stay overall!FromAU$ 196
Great2467 Reviews
Kuala Lumpur|1.29km from downtown
This is an established luxury hotel, centrally located in the business district. It's directly opposite Pavilion Mall, and close to Lot 10, Starhill, and Jalan Alor, among other malls and attractions. However, it's a bit of a distance from the Petronas Twin Towers, so you'll need to take a taxi.
Overall, the hotel is great. I didn't find the decor outdated; instead, it has a subtle sense of luxury. The service attitude was excellent. Even though I initially didn't realize tipping was expected, the service remained attentive. I later observed that the hotel staff maintain the same helpful and enthusiastic attitude towards carrying luggage, regardless of whether they receive a tip or not.
While the breakfast selection isn't vast, it has everything you'd need. They even had jackfruit among the fruits, and the special Indian roti canai was also very good.FromAU$ 195
Very Good1151 Reviews
Kuala Lumpur|1.1km from downtown
This is truly a five-star hotel. I was very satisfied with the facilities and the staff's service. My room was on the 13th floor; it was spacious and comfortable, offering a relaxing atmosphere. The bathtub was a nice touch. Located in the heart of Bukit Bintang, right next to Pavilion and other commercial facilities, you can enjoy dining and shopping without having to walk in the heat. However, it's naturally lively around here until late at night. This might have been especially true since it was the special weekend before Independence Day.FromAU$ 164
Very Good1009 Reviews
Kuala Lumpur|1.74km from downtown
Though our Premier room was big in size, it was not efficiently layout with bed facing the entrance door directly. Though we were at 32nd storey, the room faced a tower under construction. Fortunately upon request, we were given another room on the 43rd storey the next day, though it was a 'downgrade' to a Superior room. Thanks to the friendly front desk lady who helped us with the room change. CheersFromAU$ 106
Very Good623 Reviews
China Town Kuala Lumpur|1.96km from downtown
The location is great, not far from various metro stations, and you can walk to Central Market and Merdeka Square. There are plenty of restaurants nearby, which is very convenient. The hotel staff are very friendly and helpful. Rooms facing the road can be a bit noisy due to car traffic.FromAU$ 56
Breakfast
Very Good462 Reviews
China Town Kuala Lumpur|1.73km from downtown
It's alright for one night. There's Netflix and the Wi-Fi signal is strong. However, the room design is pretty ordinary, nothing special. But the location is good, close to Lalaport and Bukit Bintang. So far, it's okay.FromAU$ 43
Great1381 Reviews
Kuala Lumpur|2km from downtown
The room was quite clean. They didn't provide complimentary bottled water, but the mini-bar had free drinks and chocolates 🍫. There's a pretty big difference in price between weekdays and weekends. There are many malls and restaurants nearby, and the service was good.FromAU$ 80
Very Good339 Reviews
Kuala Lumpur|1.62km from downtown
Quite a surprise! I booked this hotel last minute, and the price was great. After checking in, I found it to be very clean and much quieter than the hotel next door. It has a pool, and when you store your luggage, they give you a proper tag, unlike other hotels where they just haphazardly leave it at the front desk. After a long day of sightseeing, I was too tired to go out, so I ordered takeout to the hotel. Overall, I'm very satisfied.FromAU$ 44
Great353 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.86km from downtown
Oh my goodness! We went straight to the hotel after landing in Kuala Lumpur. We arrived four hours before the 3 PM check-in time, but the hotel welcomed us in the lobby right away. The bellboy was so cute and strong, which really made us feel warm and welcomed upon our arrival. When we got to the 53rd floor, the front desk found two Chinese-speaking staff members to assist us, and they were even a supervisor and a subordinate! It was truly touching. They helped us store our luggage, showed us to the restrooms, and let us choose an aromatherapy scent while offering iced tea and snacks. The whole process was polite, thoughtful, and gentle.
When we checked into our room in the afternoon, we couldn't have been happier. It had a bathtub, double sinks, a smart toilet, a king-sized bed, a large sofa, and a spacious shower. In the afternoon, someone even came to turn down the bed and light an aromatherapy diffuser. The breakfast was incredibly exquisite – a combination of buffet and à la carte! Absolutely delicious! The hotel's location is superb, connected to Pavilion via a skybridge, so we didn't have to worry about sun or rain when going in and out. It truly maximized our sense of happiness and relaxation during the trip! Most importantly, we had an unobstructed view of the Petronas Twin Towers and all of Kuala Lumpur. Jalan Alor was right behind Pavilion; it's such a prime location! I highly, highly recommend Banyan Tree Kuala Lumpur!FromAU$ 377
325 Reviews
Kuala Lumpur City Centre Kuala Lumpur|1.2km from downtown
I booked the forest room cozy and suitable for 1 night. If you could improve to clean the windows even though have the flora outside the scenery will bo pretty. The bed also I have no problem and bathroom also satisfied for me but enhance more on wiping the bathroom since it's glass door. For amenities if could prepare a keetle in the room will be good also. Also if could you upgrade the aircond will be more good. Anyway I'm enjoying the stay so much ☺️❤️⭐⭐⭐⭐FromAU$ 23
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