Holiday Inn Auckland Airport

Holiday Inn Auckland Airport Reviews

Holiday Inn Auckland Airport

2 Ascot Road, Mangere, Auckland, Auckland Region, 2150, New ZealandView Hotel Details
Holiday Inn Auckland Airport
Holiday Inn Auckland AirportHoliday Inn Auckland AirportHoliday Inn Auckland Airport
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Holiday Inn Auckland Airport

8.8/10
Very Good
185 review
Verified reviews
Location8.9
Amenities8.5
Service8.8
Cleanliness8.8
Filter by:
Sort by:
All reviews(185)
Positive reviews(173)
Reviews with photos/video(35)
Close to airport(46)
Easy to get around(42)
Convenient location(38)
Delicious breakfast(14)
Large rooms(11)
Garden view(8)
Clean pool(6)
Great swimming pool(6)
Negative reviews(12)
VT Travller
Accessible Standard Two Double Room
Stayed in May 2025
Traveling with friends
26 review
9.0/10
Great
Posted on Jul 11, 2025
Overall was good and the room space was good enough too. And very convenient because have yellow bus shuttle to n from airport. One thing no good was the hotel did not have lift. But the staff was very helpful to helped us carried the luggage up to second floor.
Response from Property: Kia Ora VT Travlller,Thank you for your feedback. We're pleased to hear you enjoyed your stay and found the shuttle service and room space convenient. While we understand the lack of a lift can be challenging, we're glad our team was able to assist with your luggage. We hope to welcome you again soon.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard Two Double Room
Stayed in May 2025
Family
7 review
9.0/10
Great
Posted on Jun 14, 2025
had to book a lastmin overnight stay due to flight delay. Can take yellow bus or an Uber to the hotel. Price is the same if you are 2 adults. Note that no supermarket near the hotel but the restaurant inside is surprisingly good and affordable. No complaint. Room is just standard and clean.
Response from Property: Kia Ora,Thank you for sharing your experience. We're glad we could provide a convenient and comfortable stay during your unexpected delay. It’s great to hear you enjoyed the restaurant and found everything clean and hassle-free.We hope to welcome you again under better travel circumstances.Kind regards,Lakhwinder Singh Front Office Manager
JourdanL
Standard Room
Stayed in May 2025
Solo traveler
12 review
4.0/10
Posted on Jun 14, 2025
The hotel is in desperate need of a renovation and is extremely dirty in communal areas. The carpets clearly need a good scrub! The check in staff member was lovely and accommodating but otherwise wouldn’t stay again. Try the pullman which is only 18months old. The yellow bus will take you there for $8 each way. Just catch an uber if 2 people or more.
Response from Property: Kia Ora JourdanL,Thank you for your honest feedback. We’re sorry to hear that the condition of the communal areas did not meet your expectations. Your comments about cleanliness and the carpets have been shared with our team for immediate attention.We’re glad to hear you had a positive experience with our check-in staff, and we appreciate you acknowledging their efforts.Thank you again for your insights, which help us improve.Kind regards,Lakhwinder Singh Front Office Manager
Steven Ralph Malarski
Standard Two Double Room
Stayed in Oct 2025
Solo traveler
16 review
8.5/10
Very Good
Posted on Nov 12, 2025
Two floors Stairs no elevator to drag heavy suitcases up NiGHTMATE SITUATION and down I morning
Response from Property: Kia Ora Steven Ralph Malarski,Thank you for sharing your experience. We’re very sorry for the inconvenience caused by the stairs and understand how difficult this must have been with heavy luggage. We appreciate your feedback and will take it into consideration.Kind regards,Lakhwinder Singh Front Office Manager
JTuckey
Standard Two Double Room
Stayed in Sep 2025
Family
3 review
7.0/10
Posted on Nov 1, 2025
It’s located a few minutes from The airport. It’s a little old, Rooms are okay and bathrooms are clean. Outside the rooms, the hallways are dirty and dark. It’s really needing a full facelift. Ideal just for a nights stop over. Gym is also reasonably good for a quick workout considering it’s a hotel gym has what you need. Restaurant is over priced, but it’s a hotel so you get what you pay for.
Response from Property: Kia Ora JTuckey,Thank you for your feedback. We’re glad you found our location convenient and enjoyed the gym facilities. We appreciate your comments regarding the hallways, rooms, and restaurant, these will be shared with our team for improvement. We hope to welcome you back for another stay in the future.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard Two Double Room
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Nov 10, 2025
Overall, a pleasant stay at Holiday Inn Auckland. The rooms were clean and quiet, and the bed was very comfortable. The staff were polite and helpful whenever we needed assistance. Convenient location for both airport travellers and city visitors. Would happily come back.
Response from Property: Kia Ora,Thank you for your wonderful feedback We’re delighted to hear you enjoyed a clean, comfortable, and quiet stay, and that our team was helpful during your visit. It’s great to know our location was convenient for both airport and city travel. We look forward to welcoming you back to Holiday Inn Auckland Airport soon.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard King Room
Stayed in Sep 2025
Couple
2 review
9.5/10
Amazing
Posted on Oct 12, 2025
Everything was perfect except for the shower water being cold both at night and early morning. I will visit again though.
Response from Property: Kia Ora,Thank you for your feedback. We’re glad to hear you enjoyed your stay overall and appreciate your understanding regarding the shower. We look forward to welcoming you again on your next visit.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard Room
Stayed in Sep 2025
Couple
6 review
10/10
Outstanding
Posted on Oct 12, 2025
The inn was perfect for my one day layover. Not too far from the airport and close to the PAK’nSAVE supermarket.
Bobby1021
Standard King Room
Stayed in Sep 2025
Family
7 review
10/10
Outstanding
Posted on Oct 16, 2025
Very convenient for commuting from/to Auckland airport, the room is clean and cozy, highly recommended
Response from Property: Kia Ora Bobby1021,Thank you for your lovely feedback and for recommending us. We’re delighted to hear you enjoyed our convenient location and found your room clean and cozy. We look forward to welcoming you back on your next visit to Auckland.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard Two Double Room
Stayed in Aug 2025
Family
1 review
9.5/10
Amazing
Posted on Sep 21, 2025
Excellent location, service good , issue with hot water but sorted later, breakfast was perfect 👌.
Response from Property: Kia Ora Moneesh,Thank you for your feedback. We’re glad you enjoyed our location, service, and breakfast. We apologize for the hot water issue and are happy it was resolved. We look forward to welcoming you back soon.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard King Room
Stayed in Aug 2025
Solo traveler
17 review
10/10
Outstanding
Posted on Sep 20, 2025
Definitely stay again, staff friendly, location perfect cause I had an early flight the next morning also parking was free, what a bonus…
Response from Property: Kia Ora,Thank you for your feedback. We’re delighted you enjoyed our friendly staff, convenient location, and free parking. We look forward to welcoming you back for another great stay.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard Room
Stayed in Aug 2025
Couple
1 review
3.5/10
Posted on Sep 9, 2025
I booked a room at this hotel for a specific price, but upon arrival, I was charged significantly more than the confirmed booking amount. When I raised the issue with the receptionist, they had no explanation and showed zero willingness to resolve the problem. Their lack of professionalism and complete disregard for customer service was shocking. This kind of dishonesty and poor management is unacceptable. I would not recommend this hotel to anyone – avoid at all costs!
Response from Property: Kia Ora Sidharth,Thank you for sharing your feedback. We sincerely apologise for the issue with your billing and the experience you had with our front desk. This is certainly not the level of service we aim to provide. We take your concerns seriously and will review this with our team to ensure it does not happen again.We appreciate you bringing this to our attention.Kind regards,Lakhwinder Singh Front Office Manager
kimyap11
Standard Room
Stayed in Aug 2025
Traveling with friends
36 review
8.0/10
Very Good
Posted on Sep 11, 2025
as the name suggest it is near the airport and is easily accessible. there's plenty of parking space and it's free! the rooms are of decent size and well maintained. it's a 2 storey hotel so if you're not keen on walking up the stairs ask for the ground level rooms. i do not believe there's lifts. breakfast was adequate. there are nearby eateries around so you're not short of options. overall i would recommend for group stays.
Response from Property: Kia Ora Kimyap11,Thank you for your detailed feedback. We’re glad you found our location convenient, parking ample, and rooms well-maintained. Your tips about the stairs and nearby eateries are very helpful for future guests.Kind regards,Lakhwinder Singh Front Office ManagerWe appreciate your recommendation and look forward to welcoming you back
Anonymous User
Standard King Room
Stayed in Sep 2025
Business traveler
36 review
8.0/10
Very Good
Posted on Oct 10, 2025
Everything was very good. Near to the airport and well served. I recommend it to anyone
Response from Property: Kia Ora,Thank you for your kind feedback. We’re glad you enjoyed your stay and found our location convenient. We appreciate your recommendation and hope to welcome you back soon.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard Two Double Room
Stayed in Oct 2025
Couple
1 review
7.5/10
Posted on Nov 6, 2025
Had everything we needed but our room was some distance from car park
Response from Property: Kia Ora,Thank you for your feedback. We’re glad your room had everything you needed. We appreciate your note about the distance from the car park and will keep this in mind for future guests.Kind regards,Lakhwinder Singh Front Office Manager