Waipuna Hotel & Conference Centre Reviews

Response from Property: Thank you so much for choosing to celebrate your 50th wedding anniversary with us — what a wonderful milestone!We’re absolutely thrilled to hear that the Gallery Suite, with its magnificent view over Panmure Basin, provided a comfortable and memorable setting for your special night. It’s also fantastic to know your family enjoyed dining at the Wellington Restaurant and experienced great food and friendly service.Your kind recommendation means the world to us. We hope to welcome you back for many more memorable occasions in the future.Warmest congratulations and regards

Response from Property: Thank you for your lovely feedback!We're so pleased to hear that you enjoyed your stay and appreciated the peaceful lakeside setting, the spacious room, and the beautiful views. It’s wonderful to know that the calm energy of the surroundings added to your experience.We hope to welcome you back again soon for another relaxing visit.

Response from Property: Thank you for your kind feedback!We’re delighted to hear that your stay exceeded expectations. We hope to welcome you back again soon!

Response from Property: Thank you for taking the time to share your detailed feedback.We sincerely apologise that your arrival experience did not meet expectations, and especially that you felt unsupported with your luggage and not warmly welcomed at check-in. This is certainly not the level of service we strive to provide, and we’re disappointed to hear that some of our team members did not deliver the hospitality we are known for. Please be assured your comments have been shared with our Front Office leadership team for immediate review and coaching.That said, we’re truly grateful for your kind words about our chef, manager, and night reception staff. We're delighted to hear they were able to make your stay more enjoyable and provide you with helpful information about Auckland — we’ll be sure to pass on your compliments to them.We appreciate your honest feedback as it helps us improve and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future for a much smoother and more enjoyable stay.

Response from Property: hank you for your honest and detailed feedback.We're delighted to hear that our reception team made a great impression and that you found the room spotless and the beds comfortable. It’s also lovely to know you appreciated the air conditioning already running upon your arrival.However, we’re truly sorry to learn that your room service experience was disappointing. A delayed meal, especially one that arrives lukewarm and not up to standard, is unacceptable — particularly when you’ve paid a premium. We also regret the miscommunication and delays in responding to your follow-up calls. Please accept our sincerest apologies for the inconvenience caused.Additionally, we appreciate you highlighting the oversight during the second day of room servicing — this does not reflect our usual standards, and we will follow up with our housekeeping team to ensure greater attention to detail moving forward.We value your continued loyalty and are genuinely sorry this stay didn’t reflect the high standards you’ve come to expect from us. We do hope you’ll give us another chance to provide the seamless and enjoyable experience you deserve.

Response from Property: Thank you for your wonderful feedback!We’re delighted to hear you enjoyed the accommodation and found our staff helpful and friendly. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.