Sofitel Foshan Shunde

Sofitel Foshan Shunde Reviews

Sofitel Foshan Shunde

No.3 Hebin South Road, Shunde District, Foshan, Guangdong, ChinaView Hotel Details
Sofitel Foshan Shunde
Sofitel Foshan ShundeSofitel Foshan ShundeSofitel Foshan Shunde
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Guest Reviews of Sofitel Foshan Shunde

9.6/10
Excellent
4885 review
Verified reviews
Location9.6
Amenities9.6
Service9.5
Cleanliness9.7
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All reviews(4885)
Positive reviews(4805)
Reviews with photos/video(1087)
Friendly front desk staff(347)
Delicious breakfast(307)
Well decorated(304)
Luxurious(119)
Clean pool(42)
Great swimming pool(42)
Excellent afternoon tea(30)
Negative reviews(80)
Guest User
Superior Room King
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 22, 2025
The only hotel I stay in foshan and the service is 100/10. Mr. COLIN has been great help for our group of 10 traveling with 3 families. Helping us change dates, collecting all our parcels, and making our stay the most convenient experience!
Response from Property: Dear Guest,Thank you for choosing Sofitel Foshan and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best!Best regards,Rita XuGuest Experience Manager
Tomasz
Junior Suite Chinese Style
Stayed in Jul 2025
Couple
26 review
10/10
Outstanding
Posted on Aug 31, 2025
Excellent stay. Highly recommend this hoyel. Everything was perfect-starting with breakfast, through the lounge experience and beautiful room.
Response from Property: Dear Guest,Thank you for choosing Sofitel Foshan Louvre and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best!Best regards,Rita XuGuest Experience Manager
Guest User
Superior Room Twin
Stayed in Jul 2025
Business traveler
4 review
10/10
Outstanding
Posted on Aug 19, 2025
Very nice hotel, big gym everything is clean and new For me the location was good but only for furniture malls , you can go by walk to a lot of furniture places
Response from Property: Dear Guest,Thank you for choosing Sofitel Foshan Louvre and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best!Best regards,Rita XuGuest Experience Manager
Guest User
Luxury Room King
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 3, 2025
Really nice hotel, service was really great. Nicole really made our stay very welcoming
Response from Property: 尊敬的客人,感謝您選擇入住佛山羅浮宮索菲特酒店。作為源於法國的索菲特品牌,我們致力於將文化連結融入酒店中;因此在酒店處處您都可以發現法式藝術生活和當地嶺南文化相結合之處,其中不同的特色風格客房正是最好的印證。 乾淨舒適的客房,和優雅貼心的服務,是我們索菲特品牌對客人不變的承諾。讓每一位入住客人能夠享受身心放鬆的舒適,體驗賓至如歸的氛圍,正是我們整個服務大使團隊的努力方向。您的好評,我已經與整個酒店大使團隊進行了分享,這是對他們的最大嘉獎!期待您的再次光臨! 祝生活愉快,許錫鎔 賓客體驗經理
Supachai Rungsitiyagorn
Junior Suite Post Modern Style
Stayed in Aug 2025
Family
12 review
10/10
Outstanding
Posted on Sep 28, 2025
Very luxurious room and good buffet
Response from Property: Dear Guest,Thank you for choosing Sofitel Foshan Louvre and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best!Best regards,Rita XuGuest Experience Manager
Dina 迪娜
Superior Room Twin
Stayed in Apr 2025
Business traveler
49 review
2.0/10
Posted on May 11, 2025
Worst hotel in whole foshan , I can’t explain how bad service they have , first of all the stuff on reception don’t know how to talk with customers, I stayed in 25th floor and the whole floor smell cigarettes, plus the price too much for bad service and dirty rooms , very bad experience
Response from Property: Dear Guest,Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay.I'm very sorry for the bad accommodation experience you had. Due to a misunderstanding by the front desk staff, your room was arranged on the smoking floor, which affected your stay experience. We have provided further training to the employee to ensure that he fully understands the guest's meaning.Thank you again for your sharing , looking forward to welcoming you soon.Alice ChenGuest Experience Manager
Guest User
Luxury Room King
Stayed in Mar 2025
Couple
22 review
10/10
Outstanding
Posted on May 2, 2025
The best hotel in Foshan by far. It is just a perfect combination of design But the MAIN NEGATIVE POINT IS THE FOOD. As a French it is a shame to have the cuisine of my country violated by such poor quality. The price in the other hand is truely French count over 100$ for their buffet for 2 people to eat fake food.
Response from Property: Dear Guest,Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay.We are very sorry for your poor dining experience. Your feedback has been shared with the F&B team, and we will adjust the food production and strengthen training.Thank you again for your sharing , looking forward to welcoming you soon.Alice ChenGuest Experience Manager
IGWN
Modern Club Premier Room
Stayed in Sep 2025
Business traveler
6 review
9.0/10
Great
Posted on Nov 7, 2025
The pro’s : 1. The room is clean and modern 2. Breakfast is superior The Cons: 1. Need to improve check in and out process / too slow.
Guest User
Luxury Room Club Millesime Modern Style
Stayed in Sep 2025
Couple
1 review
7.0/10
Posted on Oct 12, 2025
Suggest to pick another hotel in the area it looks very nice but it’s twice the price and half the service. Our tv had 2 English Channels and no movies unless you paid. The tv is old so you can’t cast your own apps to the tv like most basins hotel tvs. The tv itself Broke three times and we asked to a have a newer tv or B) be moved to a room where we could at least watch the TV but were refused. If you want any milk forget for your single tea bag provided in your room each day you have to pay for it. We paid for the upgraded club room and still not provided.  The buffet is vast lots to choose from and multiple chefs at each station but be warned if you have allergies nothing is signed other then to say advise chef and none of them Speak English well. If you can’t eat gluten like me then your breakfast is very limited. The chefs can’t or will not make you anything like gluten free pancakes and non of the sweet pastries or cakes are gluten free. So it’s eggs and luck that will be your breakfast for your stay. We had a club access lounge which was a nice room and I think work it for drinks. Reception staff are nice but English is not wildly spoken. We stayed at another hotel in Foshan paid 1/2 the price had movies on tv more then 2 English channels and a chef that at least tried to accommodate my food allergies. This hotel just said not possible. It’s meant to be a French hotel we expected a chef could make a basis GF pancake. Suggest if looking for a nice room and accommodative staff for 1/2 the price were you are made to feel welcome look at swisshotel unless you don’t mind eating frozen microwaved tiny side rolls served in the packet.
Response from Property: Dear Guest,Thank you for providing such detailed feedback. We truly value your stay experience and sincerely apologize for the inconveniences you encountered with the television facilities, minibar supplies, and dining services. We are always committed to delivering high-quality services and amenities, and your feedback will help us identify areas for targeted improvements. We deeply regret that your experience fell short of expectations. Should you be willing to choose us again, please feel free to contact us directly—we will do our utmost to arrange a more satisfactory stay for you. Thank you once again for your valuable input. We wish you all the best and a pleasant day! Rita Xu Guest Experience Manager
Guest User
Luxury Room King
Stayed in Aug 2025
Business traveler
1 review
10/10
Outstanding
Posted on Sep 26, 2025
Carrie was extremely helpful throughout my stay. She went the extra mile to help my elderly parents get an early check in which I greatly appreciate. She was attentive and responsive - 10/10
Response from Property: Dear Guest,Thank you for choosing Sofitel Foshan Louvre and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best!Best regards,Rita XuGuest Experience Manager
James Chew (SG)
Superior Room King
Stayed in Aug 2025
Couple
4 review
8.5/10
Very Good
Posted on Sep 25, 2025
While I had an overall positive experience during my stay, I’d like to offer a small suggestion that could enhance the hotel’s ambiance and guest experience. The front desk area on the ground floor felt quite dim and could benefit from brighter lighting to create a warmer and more welcoming first impression for guests. Similarly, the lighting in the room’s toilet and lifts were also a bit too dark and could be improved to make the space feel more comfortable and functional. A few thoughtful upgrades in these areas would really elevate the overall atmosphere and reflect the high standards the hotel clearly aims for.
Response from Property: 尊敬的客人,您好!万分感谢您在入住后与我们分享如此详尽而宝贵的建议,更感谢您对我们整体体验的认可。您真诚的反馈是我们持续提升服务品质的无价之宝。我们深信,正是像您这样客人的珍贵意见,驱动着我们不断向前。再次感谢您的用心与支持,我们热切地期待在不久的将来,当您再次光临时,能亲身感受到这些积极的改变,为您呈现一个更加完美、光亮的居停环境。祝您一切顺利,期待再次为您服务! 许锡镕 宾客体验经理
RicYee2018
Superior Room Twin
Stayed in Feb 2025
Couple
14 review
10/10
Outstanding
Posted on Mar 27, 2025
Excellent service from the service team, from the front door moment, to the check in and restaurant, house keeping ⭐️⭐️⭐️⭐️⭐️
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
CZWONG
Superior Room Twin
Stayed in Aug 2025
Business traveler
23 review
10/10
Outstanding
Posted on Sep 23, 2025
Sofitel Foshan is truly one of the most elegant and well-designed hotels I’ve stayed in. The moment you step inside, you can see the attention to detail in its architecture and interior design — modern, stylish, and luxurious, yet warm and welcoming. The hotel is conveniently linked to the Louvre Furniture Mall, which makes it a perfect choice for anyone interested in design, furniture, or shopping. Another highlight is its proximity to Zhuroupo, the authentic Foshan Shunde restaurant, where you can experience delicious and genuine local cuisine just steps away from the hotel. The rooms are exceptionally well-designed, spacious, and spotlessly clean. Every corner feels carefully thought out, combining comfort with aesthetics. The atmosphere inside the room makes it easy to relax, whether you’re on a business trip or leisure stay. From the service to the facilities, everything is top-notch, and the cleanliness is impeccable. If you’re visiting Foshan, whether for business, shopping, or food exploration, Sofitel Foshan is the perfect place to stay — blending French elegance with Foshan’s authentic charm.
Response from Property: Dear Guest,Thank you for choosing Sofitel Foshan and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best!
Anonymous User
Superior Room King
Stayed in Aug 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 22, 2025
The breakfast was good. The bathtub is big and comfortable. The room size is perfect and very clean. We have nothing but good things to share of this hotel.
Response from Property: 尊敬的客人,感謝您選擇入住佛山羅浮宮索菲特酒店。作為源於法國的索菲特品牌,我們致力於將文化連結融入酒店中;因此在酒店處處您都可以發現法式藝術生活和當地嶺南文化相結合之處,其中不同的特色風格客房正是最好的印證。 乾淨舒適的客房,和優雅貼心的服務,是我們索菲特品牌對客人不變的承諾。讓每一位入住客人能夠享受身心放鬆的舒適,體驗賓至如歸的氛圍,正是我們整個服務大使團隊的努力方向。您的好評,我已經與整個酒店大使團隊進行了分享,這是對他們的最大嘉獎!期待您的再次光臨! 祝生活愉快,許錫鎔 賓客體驗經理
Guest User
Superior Room King
Stayed in Sep 2025
Business traveler
1 review
10/10
Outstanding
Posted on Oct 15, 2025
Thanks to Sofitel Family Team! This Hotel is our Home in Foshan for last 8 years!!!!
Response from Property: Dear Guest,Thank you for choosing Sofitel Foshan Louvre and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best!Best regards,Rita XuGuest Experience Manager