Hotels near Phoenix Lake, Dortmund

A Home from home room, and the first ”hotel” I've stayed in with a dishwasher in the room. Room was clean and well presented. It was a strange mix, of a self catering unit and a conventional hotel room. Decor was modern and the bathroom was one of the best I've seen and as large as the rest of the room. Only downside was the shower drain was partially blocked so excess water built up on the floor and turned the room into a swimming pool. Reported it to reception whom arranged maintenance to attend to it.

The location was great, close to the central station. Although it's an older hotel, I had a comfortable stay. Lemon water is available in the lobby anytime, and there's bottled water and an electric kettle in the room.

First and foremost, I'd like to commend the exceptional friendliness of the staff throughout the entire hotel; it was truly wonderful. The room itself was acceptable. However, as we were traveling with a dog, the room's location wasn't ideal. It's perfectly understandable and a good policy to place guests with dogs on the ground floor in non-carpeted rooms. The main drawback was that a public footpath ran directly past our windows. The windows could only be opened fully, not tilted. This meant that for both privacy/security and practical reasons, we couldn't leave them open overnight. As a result, the room became very warm. The pillows were incredibly firm and overstuffed, practically guaranteeing a stiff neck while sleeping. We even resorted to borrowing pillows from friends. Despite these issues, which mean we won't be returning, I would certainly recommend this hotel for guests not traveling with a dog.

The room is nice, a white suite, with a large bathroom, and it is quite convenient to stay with children. Children under 12 years old are free, just book one person, double bed

The hotel is in a very good location. It takes only 15 to 20 minutes to walk to the downtown pedestrian street for shopping and dining. The waiter is very nice and the breakfast selection is moderate. The only biggest problem is that the room lacks an electric kettle. Although the room is small, it is very clean and well-equipped, especially the bathroom.

We were travelling to the BVB game. The location of the hotel is perfect! You will come to the Iduna Park signal in just 30 minutes walk.  Our rooms were beautiful and comfortable with view of the stadium. All was clean and ordened. Only a little more deposit facilities in the bathroom would be great.  All staff were very friendly. After the game we had something to eat in the hotel. It is definitely recommended. A small but fine selection of dishes that also fitted with the price-performance ratio. Breakfast was delicious.  Once we come back to Dortmund, we will definitely stay back in the courtyard.

The location of the hotel is very good, the hall is also very atmospheric, and the rooms are also very good. The facilities are complete, the decoration is warm and unique, and the service is also in place

The room was clean and the location was good. However, I still had to go down to the front desk to request towels because none were provided in the room.

Everything was great except the fact that you are supposed to tell 2 days ahead of your arrival that you will check-in. That's unusual when you booked your hotel in advance. Eventually I could reach them a day before my arrival and it was no problem to check-in ahead of time for an ”early-check in” fee.

While checking out this morning the manager at the hotel said the credit card Trip.com provided kept getting declined, so we were forced to pay twice. While I understand there was an issue with the trip.com payment, this should be handled by the hotel and the booking service. Or they should have alerted me earlier during my stay and not while I was about to check out with a travel connection that was close to being missed. Instead of public transport I had to spend 25 euro on a taxi to get to the train station.