Hotels near Mt. Yumiharidake Observation Deck, Sasebo

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan. I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range. Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium. However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available. At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters. What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH. When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation. Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change. This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated. After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment. My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range. If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking. For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning. The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.

The hotel is located right behind Huis Ten Bosch, and you can take a boat to Hotel Europe after 3 PM. Upon arriving at the hotel, the environment felt like a palace – very luxurious. In the evening, you can take a shuttle bus to the large public bath, which has indoor and outdoor hot springs and a sauna. Breakfast offers melon 👍 and red/white wine 👍.

The front desk service is excellent, really appreciated for Ms. Kritima who helped me to open the door when I left the key card inside the room, she is very nice and proactively assisted it. By the way, Mr. Yoon is so professional to assist on self-service of luggage locker and really helpful to find out the lost item of ice nick ring after we checked out. I would like to send my great thankful to them.

The location is superb as it's a hotel right inside Huis Ten Bosch. At check-in, all guests receive a passport for the next day, which is a great deal. Another excellent perk for hotel guests is being able to ride popular attractions from 9 AM the following morning. I also loved being able to walk around and take photos in Huis Ten Bosch even after closing hours. Our room had four beds and was spacious, but it felt quite old. The amenities were by Laura Ashley, and having a hair scrunchie was a fantastic touch.

Great in value for families who are planning to go Huis Ten Bosch park. The room is spacious and have everything you need. There’s hotel shuttle runs every 20 min to bring you to the park. If you arrive after 7pm, call the hotel reception at the luggage reception (in car park 2), they will send car to come and fetch you. Great service!

If you wish to visit Huis Ten Bosch and stay there overnight, I would highly recommend this hotel. It is walking distance from the Huis Ten Bosch train station and to the theme park. You can arrive in the morning, store your luggage, enter the theme park and spend the whole day there before checking in at night. The room is spacious and clean for me. However, I would say that there are no walking distance convenience stores if you are feeling hungry at night and wish to have some food or snacks. I only stayed there for one night and for the price I paid, I am satisfied with my stay there.

The room was spacious, but some of the electrical outlets were faulty, and the switches had issues! I told the staff, but they didn't do anything to fix it. It's not close to the main entrance of Huis Ten Bosch; you have to walk a bit. However, there is a small path from the hotel that leads there. The fridge wasn't cold enough, so my ice cream melted. Overall, it was still okay. The big bonus was that staying at this hotel meant you could buy one day's Huis Ten Bosch ticket and get the second day free! I didn't know about this offer beforehand, so it was a pleasant surprise and definitely a huge plus! It's great value for money, and I would stay here again if I visit Huis Ten Bosch in the future.

The hotel room is spacious, clean, and the front desk staff is friendly and courteous. There are restaurants and large supermarkets just a few minutes' drive from the hotel, which is very convenient for self-driving travelers. 

The parking lot costs 990 yen. It is good to have a large communal bath. The location is also convenient because there are many restaurants nearby! !!

Very good, very close to the train station and bus hub, across the road is Wupan Street commercial facilities, and the room is very quiet, the sanitation is very serious.