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9.1/10
Great
KKarenGreat large room
Directly opposite the Maastricht station and bus station
Walking distance to spa grocery store and 15mins walk to city centre
Stairs to reception, no lift to reception - not good for disabled people - apparently the other entrance was locked but it has a platform for wheelchair accessibility to the reception/dining room and the lift to other levels. That would have been helpful instead of dragging my suitcase and backpack up about 10 steps to reception. Not good for disabled people with heart condition and brain injury and balance issues. There was no buzzer to call for assistance and couldn't leave suitcase on the street. They need to provide instructions to guests with disabilities to proceed to the other locked door and have a buzzer on that door.
Other than that everything was great
AAnonymous UserThe hotel is in a great location. Service was by nice friendly staff.
Bath + sink in the room is very weird and shouldn't be. Later I saw you can choose separate bathroom room. For 1 night it was ok. Breakfast was very minimal.
PPeter LeblancGreat castle hotel in romantic surroundings during Christmas holidays ❄️🎄we has also our christmas dinner and breakfast included. Rooms are specious , clean. Shower is amazing designed. Definitely coming back. We're Dutch and Vietnamese . Great done Vaeshartelt 🇳🇱🇻🇳❤️
ДДИTIЭЯI recently stayed at a hotel and wanted to share my thoughts. It was a pretty decent place for the price. The rooms were clean and comfy, and the staff was friendly and helpful. The hotel is in a good location, especially if you're visiting Maastricht University. While it may not have fancy extras, it's a solid choice if you want a budget-friendly stay without sacrificing comfort.
MMohamed Sameh SolimanHotel environment was good
BUT :
1. Check in and check out timing. Four o'clock is very late for a check in. Global standard allows checking In as from 13.00 hours! Eleven o'clock is very early for checking out. Again global standard sets check out at 12.00 with possible extension to 14.00 hours.
2. The room was supposed to be ” comfort plus”. I experienced no special comfort or extra comfort for that matter. Room was standard in terms of size and equipment.
3. Reception staff allowed the ”concession” of checking out at 12.00 and went to considerable length stressing that it is a gross exception!
Not the right attitude for a service organization.
RR YUENI choose this hotel because it is just 5 min walk from train station. And also very close to shopping and dining area. Check in is all automatic and is very easy. Room is big and clean the location makes it one of the best hotel for traveller
SShan0926Macheng is very comfortable! It is very different from Amsterdam!
This hotel is in a good location, very close to the train station and breakfast is delicious!
Convenient stay: very convenient
Safety: Very safe
Facilities: OK
Hygiene: very good
IIneke HaijerI was in Maastricht with my daughter for a few days. I had reserved a room with 2 twin beds. There appeared to be a double bed in the room. After asking at reception we were given another room. It would be nice if there were 2 chairs instead of 1 in a double room. Moreover, we missed cupboard space for our clothes and a cupboard or shelf in the bathroom for our toiletries. We put them on the ground. When we returned to the room at about five o'clock after a day of walking in the city to sit quietly and drink a cup of coffee, it turned out that the room had not yet been cleaned. After reporting to reception, we received a voucher for a drink in the hotel bar. Nicely resolved. The location of the hotel was fine, it was quiet. Staff at reception and service in the bar were nice.
LLeonie en VeraWe had three delicious days in this charming boutique hotel. No superfluous luxury, but just that authentic and cute feeling that it makes it so pleasant. The family room was surprisingly spacious enough place to meet just after a day in the city. The bed was beautiful, and the atmosphere in the room felt home and relaxed.
We did not use breakfast because we would like to move back to the city to enjoy the many fun coffee and bakeries in Maastricht.
There were a few small things that could better (such as a missing remote control and a safe that didn't want to open), and check-in is going to be completely digital without physical contact just used to but finally very handyly arranged.
The city itself and the concert of the Bente ** in the music guitar
A place where we'd come back for a pleasant weekend away.
GGuest UserExcellent location, close to everything. Fantastic breakfast, though a bit pricey. Good hygiene, but there were cobwebs on the ceiling. Occasionally heard a humming sound, like the heater kicking in, every 5 minutes or so. Great beds and friendly staff.