Hotels near Wat Klong Hae, Hat Yai

I checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place. Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place. I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels. On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either. My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents. Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.

We had a wonderful stay at this hotel. The room was spacious, and well-maintained, with a comfortable bed that ensured a great night’s sleep. The staff were friendly, professional, and always willing to help with any requests. The overall facilities were excellent. We truly enjoyed our experience and would highly recommend this hotel to anyone looking for a comfortable and pleasant stay in Hatyai. Look forward to visiting again in the future.

I've stayed here several times, but this is my first time in a street-view room, and it's on a high floor too! There were no rooms available at first, luckily I managed to book one through Trip.com 😅. The lower-floor rooms I stayed in before weren't as good, to be honest.

The hotel's most impressive features are the beautiful lobby, automated toilets, and bathroom decor. However, the in-room toilets are not automated, and the bathroom tiles are different. The shower gel smells lovely, but the shampoo leaves hair dry, and there's no conditioner. The water pressure is poor, and the hot water is unstable. There are no slippers and no doorbell. The internet disconnects during the day and can't be reconnected. Soundproofing is bad, but the bedding is comfortable, and the pillows are just right – neither too soft nor too firm. The hotel's ground floor offers complimentary coffee and snacks, but the drinks are unpleasant; many people just pour coffee and leave it untouched. There's no air conditioning indoors. The location is very convenient, with excellent connectivity. It's a 3-minute walk to Peter's Panang Nian Gao, an 8-minute walk to Hood Coffee (highly recommend the 'dirty' coffee – it's not too sweet or greasy), and a 10-minute walk to Kim Yong Market and Lee Garden Plaza, where you can find anything you want to eat. If it rains, you can borrow an umbrella from the hotel. The staff are nice, and the hotel can arrange car transfers for guests to and from Penang, the Malaysia border customs, and tours in Songkhla city, costing around 2,000-3,000 Thai Baht. In-room massage services can also be booked.

The hotel's location and customer service were great. However, there were a lot of mosquitoes in the room, and a strong smell coming from the drain. The bathroom in the room was quite unappealing due to the sewer smell. I hope you can address these issues. Other than that, everything was fine.

This hotel in Hat Yai, Thailand, boasts an excellent location, just an 18-minute drive from the airport, with a peaceful and quiet surrounding environment. My stay was comfortable; the room was clean and the service attentive. The only minor inconvenience was a brief 15-minute power outage that night. Overall, it offers great value for money and I'd recommend it to travelers seeking convenience and a pleasant environment. It would be perfect if the electricity stability could be improved.

Overall Value: 9/10 Room Size: 10/10 Spacious Balcony with washing basin Room Cleanliness: 9/10 Found some hair on the floor, but generally clean Daily room cleaning and bed linen & towel change available if you wish Ant infestation at the toilet washing basin (Room 203). Ants were on the comb and electric shaver. Maybe previous guests washed food items at the washing basin. Bed Comfort: 6/10 Bed mattress is firm/hard; backache if you sleep too long on it Pillow is quite high. One extra pillow is available in the wardrobe Room Amneties: 8/10 Desk for writing or laptop use Chair has no seat cushion, so a bit hard to sit on Many power points Table space for charging phones Lighting is good Vanity desk with mirror Flat-screen TV with Thai and English channels Fridge 2 drinking glasses No kettle No hair dryer 4 bottles of mineral water provided every day (2 for fridge) Basic toiletries provided in toilet - toothbrush, toothpaste, shower cap, earbuds, shampoo, bodywash Some furnishing were slightly worn-out or damaged Balcony has washing basin and small clothes-drying rack WiFi: 9/10 188-380 Mbps Download Speed / 162-406 Mbps Upload Speed on SpeedTest app Aircon: 10/10 At 28 celcius degrees temperature setting, it is cold enough to cool the room Shower Comfort: 7/10 Water-saving shower head means water output is somewhat limited Shower area is spacious enough No sliding door at shower area means water gets to the toilet area when taking a shower Location: 7/10 Not close to tourist attractions; long walk (2km) or use Grab (about 70 THB at time of writing) Morning mobile food stalls nearby (from about 6:30am to 9:00am) Small local restaurants nearby No public transport (that I noticed) Small mini-mart nearby (Vogue Supermarket) 15-min walk to Big-C supermarket, food court and shopping mall Opposite Bangkok Hospital 7-Eleven store at Bangkok Hospital is closed for renovation at time of writing Customer Service: 8/10 Receptionist does not greet guests. Mostly looking at their phone. Generally polite when you talk to them. Parking: No guest carpark More reviews and tips at ReviewedCompared Com / HatYai Tips & Other Info: Book via Google Map to find the best price 500 THB cash deposit required for key at check-in A photocopy is taken of your passport at check-in Free shuttle bus to and back from Diana Shopping Complex. Ask receptionist to order for you.

The hotel hygiene is well maintained. We love the ambience. If you need to shop, there’s a mini Big C store right infront of the hotel. Entrance for hotel is behind Big C. There’s no lift, so the staff helped us to carry our luggage. We checked in late around 9pm and the staff on the duty at the receptionist that night wasn’t so friendly. Had the difficulty to communicate and gave us look when she was frustrated. The staff we meet earlier in the morning and during the checkout were nice and warm. The TV was not a smart tv, so there’s only 3 news channel available. Tv remote control not functioning. The blind/curtain is see through.

The best part about this hotel is definitely it's location. Next to the hotel is one of the largest 7 eleven in Hatyai and there are plenty of good street food and restaurants. Lee Garden and Kim Yong are also a short walk away. They do have parking but it is a bit limited.

The room is clean, the air conditioner is cool, but the TV and the kettle have problems and can't be used.