Hotels near Arcade City, Orlando

We loved the service. Right from the start everyone is really welcoming and you get a message from the front desk to which you can reply with any inquiry and get a quick response in minutes. The cleanliness was good. The room was nice. And the shuttle only took about 10 minutes to Epic Universe. Only a few minus points for a pretty long wait to check-in and the expensive on-site parking ($30 plus taxes).

I booked a single room, but they upgraded me to a two-bedroom with three beds! It was so spacious for just one person. The official hotel shuttle was practically on-demand, no waiting at all. The restaurant in the lobby has really long operating hours, so you'll never go hungry. Plus, staying at an official hotel means early access to the park, which was a huge bonus. Everything was absolutely perfect.

I have already been stayed at this hotel many times. It’s a cozy place. There’s a remarkable guy at the front desk.., his name is Sandro. He became a great friend of mine. He’s very kind, helpful and polite. American standard breakfast. It’s so close to the Universal City Walk.., in about 15-20 minutes by foot. I’d stay again for sure…!!

it was nice for the price. bed was clean but there was some red thing on the pillow. (i dont mind) toothpaste is provided upon request. room cleaning is not everyday but it was done 4 out of 5 nights. i would stay this hotel again if i come here. it was really cheap. breakfast was really nice

Got there and found out that my one reservation for 2 rooms was actually 2 reservations, so they charged me 2 security deposits. Then my credit card was $5 short, and they wouldn't take $5 cash. I ended up making an express payment on my card, just to be able to pay the second deposit. The african american lady at the front desk with the ponytail and glasses (never got her name) did not want the cash and wouldn't let me talk to the manager. Room had oil stains on the walls and phone in my room didnt work. Breakfast was ok. Sausage was the only meat. No bacon or anything else. And parking was $110 for 4 nights. Then I wanted to check out a day early and was told by the night shift that as long as I left by 11 am the next morning, I would not be charged. When I tried to check out at 8:30am, once again the same african american woman was working and acted like she had to get permission from the manager. She walked off to call him so I couldn't hear what she said and then came back to say I could only leave early one night on my reservation. I asked to speak to the manager and she said when she called him, he was in the shower and wouldn't be in until 9am. I said I would wait. Then I reminded her about how she said we had 2 separate reservations so we should be able to leave early for both rooms. She finally did it. Also, whenever you called them, before, during, and after my trip, it took about 6 hours of calling back to back before anyone picks up the phone. Even when I was there and my room phone didnt work, I kept calling and had to walk downstairs the first night to tell them about the oil stains on my wall and the phone not working, because I didnt want to be charged for it. She said she knew and that the wallpaper was going to be replaced. I have stayed there 3 times and after this time, I will not be going back. That lady was the only one with a nasty attitude.

Finding the hotel was super easy, excellent location for tourists. Upon check-in, I had some issues that complicated my arrival, especially after how tired I was. Apparently, it's the hotel's policy for residents to pay a $200 refundable deposit upon check-out. The problem wasn't knowing about the deposit, but that it had to be paid in cash only. This annoyed me a lot because I just wanted to get to my room and shower, but instead, I had to go out looking for an ATM. The room was clean and smelled pleasant, even though the sheets had cigarette burn marks everywhere 😂 The shower curtain was in pieces, too small, and all the water kept spilling out 🤦‍♀️ Aside from that, everything else was fine.

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.

This hotel was pretty average, but we were only using it as a place to sleep after visiting Universal Studios anyway. The parking fee was a total rip-off – it showed as free when I booked, but then it became $10.

This hotel, good location, the service is also very good, the staff are smiling, the breakfast is considered good at a certain level, the only downside is that the room at the mattress and the bathroom has a small cockroach. Up to the bed as you can see, the hotel has a renewed, but some of them do not finish the room, there is an old part and there are cockroaches living in it.

The location of the accommodation is good. The service at the reception is not very helpful. The room service was helpful. The restaurant staff is very friendly, but the breakfast selection is limited. The condition of the building and the rooms is also poor.