Hotels in Makkah

"I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted."

"The hotel is outstanding for those traveling for Umrah. Check-in experience was excellent, Riham answered our questions regarding the stay and gave us a room on high floor. We booked a room with partial Haram view, and it did not disappoint. The room itself is spacious, bathroom is clean, with separate basin for washing feet etc. If you’re tired after Umrah, 24/7 room service can deliver food to your room, although a bit pricey. Concierge service was excellent, Basir helped us store our luggage after we checked out, so we picked it up after few hrs. Definitely recommend!"

"this hotel was conveniently located next to masjid alharam & clock towerand easily found. the rooms were large, comfortable & well-equipped with necessary amenities. the staff were friendly and helpful & we appreciated the late check-out. The rooms were clean, very comfortable & the lift was super fast. the food for breakfast so yummy with arabic etc dishes. we're very happy with our stay for long hajj & umrah season & highly recommend this hotel for anyone"

"The hotel shuttle service was great and it moved on time. We stayed at 9th floor and housekeeper guy was so kind and smiley. There is mosque in front of hotel that was also awesome. The only problem that I had was to reach to hotel by phone before I arrive there. Lastly, the gym is out of service now. It is not a big issue but a remark."

"Great experience, the staff was amazing and went way and beyond, we had 3 rooms 3428, 3431 both with kabba view. The rooms were clean and spacious the bathroom on the smaller side. The manager on our floor was great, he made our stay perfect, breakfast was sent to our room for my disable father. Very considerate. 10/10 overall. I have stayed in other hotels in clock tower but this by far is the best. Thank you, hope to stay again soon"

"We were traveling for Umrah so we had to frequent Haram quite often. Although a bit far from Haram but the hotel shuttle is very well managed and frequent. The hotel is clean and has all the amenities of a 4-star hotel."

"Very good hotel with comfortable amenities, but it is not within walking distance to Al Haram in Makkah. A shuttle bus is available, which helps with transportation. The staff experience was mixed — the male front desk team could benefit from significant customer service training, as their approach felt a bit aggressive and lacked warmth. In contrast, the female staff members were much more professional and caring. I especially want to highlight a lady in niqab who assisted us with booking a car from the hotel to the train station. She went above and beyond, refusing to leave after her shift had ended and staying to ensure we secured the car on time. Unfortunately, I did not catch her name, but she was truly outstanding! One disappointment was with the connected rooms — unlike the photos, they did not feature king beds. Instead, we received four single beds (two in each room), which was not ideal for a small family. Overall, it was a good stay, but the hotel should improve cleanliness and maintenance. Despite being a relatively new property, it was clear that facilities management and housekeeping standards could be much better."

"Nothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs. And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off."

"The location just a couple walk from masjidil haram. It was superb. We do really like the service of the receptuonist team. They did handle the guest well. Unfortunately the room is too small, it's hard to open 2 big suitcases. Perhaps, the management hotel should provide email & whatsapp just like other hotels do. So the guest can reach you by email / whatsapp."

"Location not very but it is ok other Hotels are better location than this staff were very good food same every day if you are more than 3 to 5 days you will get bored for food very good clean I will recommend my friends but expect a bit of working or pray inside the Hotel which is good location you u can c ka’aba"