Hotels in Makkah

"This is 2nd time stay in here when Umroh. Really amazing. Staff reception that time so kindly upgrade my room into deluxe. All staff bellboy helpfull. Staff housekeeping fast respons. Sure will come again for next. Thank you Pullman. Love it"

"Excellent central location near Al-Haram. I had no breakfast option but plenty of choices in the shopping centre. Staff were so kind to give us a late check out despite peak guest traffic on Friday."

"Great experience, the staff was amazing and went way and beyond, we had 3 rooms 3428, 3431 both with kabba view. The rooms were clean and spacious the bathroom on the smaller side. The manager on our floor was great, he made our stay perfect, breakfast was sent to our room for my disable father. Very considerate. 10/10 overall. I have stayed in other hotels in clock tower but this by far is the best. Thank you, hope to stay again soon"

"I was really disappointed with the cleanliness during my stay. When I checked in, I found that the soap in the washroom had not been changed after the previous guest – this is unacceptable for hygiene standards. Also, I tried several times to contact the property before check-in using the number provided, but was unable to reach anyone. It's frustrating not to be able to connect when you need help the most. The property itself was good, but the service definitely needs improvement."

"The hotel is outstanding for those traveling for Umrah. Check-in experience was excellent, Riham answered our questions regarding the stay and gave us a room on high floor. We booked a room with partial Haram view, and it did not disappoint. The room itself is spacious, bathroom is clean, with separate basin for washing feet etc. If you’re tired after Umrah, 24/7 room service can deliver food to your room, although a bit pricey. Concierge service was excellent, Basir helped us store our luggage after we checked out, so we picked it up after few hrs. Definitely recommend!"

"the hotel was awesome luxurious mohamed from the reception is wonderful person who made my day start beautiful thanks to all stuff and great services that we had awesome"

"DoubleTree has always been my choice since i first stayed here in 2022. This is my 3rd time staying and the level of hospitality and service is so wonderful. I tried other hotels on my last visit in January 2025, but it wasn't great, so here I am back at DoubleTree. The location to the Grand Mosque of Makkah is fairly reasonable - one can walk (via Hilton Convention Hotel) - sloped surface, or take the complimentary shuttle that stops at Hilton Conrad on Jabal Omar. Wear good walking shoes. Mr. Ahmed Elsayed at the restaurant is a top-notch manager. I only mentioned something to him, and he had his colleague make it especially for me. That was totally unexpected and they both went out of their way to ensure that it was a problem. They did it again the next day. Such personable service from both gentlemen and the others at DoubleTree Makkah. The room was spacious, clean, bathroom had Crabtree & Evelyn toiletries. The bed was super comfortable and I slept very well which is something rare! And of course the signature cookies i love. Thank you!!"

"Great secand time i stay at novotel thank to front Areej Renad tq good and friendly will come again this time stay 14 day alhamdulilla everyday room servis clean and excelant for housekeeping i will come again very sure"

"My 12 days stay at Jumeira Jabal Omar in Makkah was exceptional. The room service by Rovel was outstanding—efficient and thoughtful—and the reception staff went above and beyond by assisting with baggage and even offering change for my taxi fare without prompting. The hotel exemplifies luxury, comfort, and impeccable attention to detail. I highly recommend it to anyone seeking an extraordinary hospitality experience in Makkah"

"Very nice, clean, foods were amazing. Good and friendly staff front the housekeeper, frontdesk, restaurant...good service. Nice view, near to masjidil haram. Overall, very cosy and satisfactory."