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"Location excellence, room great , cleaning and everyone great. Breakfast is very limited no rice options. One fried rice dish is hard as rock. Please let a south East Asian cook."

"Thank you very much, the hotel is very clean and the price is excellent. You are very wonderful. We arrived and the hotel treated us in a very elegant manner."

"This hotel is really close to kaabah. Just walk not more than 5 mins to go into masjidil haram."

"I recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience. Check-in Experience: The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding. Ambiance & Cleanliness: From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside. Guestroom Experience: The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating. The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities. Hotel Accessibility: A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience. Service & Flexibility: The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort. Final Thoughts: Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again."

"The hotel is too far from Haram. You can’t make by foot to Haram. However, there is shuttle at place which takes around 40m and still you have to walk another 20 min. Due to Ramadan shuttle don’t go all the way to stop and you will also have to change shuttle twice. The hotel is not recommended for an older age. There wasn’t any ironing facility, no coffee maker and locker. Hotel location is far it cost us minicab on way back to Haram. Would recommend to book somewhere closer to Haram. The hotel is not at walking distance as pencilled on website."

"I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted."

"Generally an excellent hotel. Some staff members would still benefit from further customer service training however it’s absolutely vital that I mention and praise Mr Amro Bin Malih. An excellent Manager of the hotel who Swissotel should be proud to have. Great approach in dealing with people and a great person in general."

"Sure! Here’s a well-balanced review that highlights the overall positive experience while noting the issue with the furniture: ⸻ I had a pleasant stay at this hotel overall. The location is excellent—close to major attractions and easy to get around. The staff were friendly, helpful, and professional throughout my stay, and the room was clean and spacious. One thing to note, though, is that the furniture in the room didn’t quite match the photos online. It looked a bit older and more worn than expected. While this didn’t significantly affect my comfort, it was a bit disappointing given the presentation on the website. Despite that, I would still recommend this hotel for its service, cleanliness, and great location. Just keep in mind that the room decor may not be exactly as pictured."

"The service is very good, the breakfast is also good, and the lobby environment is very warm."

"The hotel is nice, tidy. And the price is friendly... can be an alternative for those who want to take a volunteer"