b&Tengachaya Reviews

Response from Property: Thank you very much for staying with us and for sharing such a detailed review.We’re glad to hear that you enjoyed our convenient location, nearby stations and stores, as well as in-room facilities such as the washing machine, gas stove, cookware, and balcony.Regarding cleaning and waste disposal, we would like to clarify that our accommodation operates on a self-service basis and does not include daily housekeeping. However, paid cleaning services or extra trash bags can be arranged upon request.Additionally, on the 1st floor, extra amenities such as trash bags, towels, and a vacuum cleaner are available for guests to use, making it easier for long-stay guests to maintain the room.We truly appreciate your understanding and constructive suggestions.It’s wonderful to know you would stay with us again — we look forward to welcoming you back!

Response from Property: Thank you so much for choosing to stay and taking the time to leave detailed feedback. We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness and hygiene are always a top priority for us. We have conducted a thorough inspection and cleaning of the room and lighting areas, and no pest issues have been found. We will continue to strengthen daily maintenance to ensure a clean and comfortable accommodation environment for every guest. Regarding the sound of passing trains, as the room is near the railway tracks, guests who are light sleepers may experience slight disturbances. Thank you for your understanding. We are pleased to know that you were generally satisfied with the cleanliness of the room and its location, and thank you for your valuable feedback. Your feedback is very important to us in improving our services, and we will continue to strive to provide a better accommodation experience.

Response from Property: The hotel is so clean and spacious than the other hotel! 😍 We had a wonderful 9 days stay and everything were perfect. It is near to convience store and public transport (300m). Recommended to everyone 😇

Response from Property: Thank you so much for your thoughtful review! 😊 We're delighted to hear that you were satisfied with our B&B's location, spacious rooms, amenities, and surrounding facilities. We're always committed to providing travelers with a comfortable and convenient accommodation experience, and we're happy to have exceeded your expectations this time. We look forward to welcoming you back to Osaka next time, and we'll continue to provide you with a pleasant stay!

Response from Property: Hello, thank you very much for your stay and sharing your detailed experience. 😊 We're delighted to hear that our facilities, location, and surrounding convenience exceeded your expectations and made your trip to Osaka even more relaxing and enjoyable. It's our honor to provide you with a comfortable stay. Our customer service team will continue to provide fast and attentive communication. We look forward to having you choose us again next time and wish you a happy stay! 🌸

Response from Property: Thank you for choosing to stay at Tenkachaya and sharing your detailed stay experience. 🙏 We are glad to know that you are satisfied with the space and equipment configuration of our room~ All our properties are self-service check-in, and we are committed to providing a convenient, comfortable, and home-like travel environment, suitable for family travel and medium- and long-term stays. Regarding the cockroach problem you mentioned, we are deeply sorry. This kind of situation does occasionally occur in the Osaka area in the summer, and we have also arranged for subsequent thorough disinfection to prevent similar problems from happening again. If there are any emergencies at the moment, please feel free to contact us, and we will do our best to assist as soon as possible. In addition, since our store is close to the railway, there may be the sound of trains passing by. If you are sensitive to sound, we also provide earplugs in the cabinet on the first floor, which you can use freely. Thank you again for your valuable feedback and look forward to the opportunity to provide you with a more perfect accommodation experience in the future.

Response from Property: We are truly sorry that your second stay with us was affected by such an unpleasant experience caused by another guest.As soon as we received your email, we immediately reached out to the guest in the neighboring room to address the disturbance. However, as the service provider, there are limitations to how forcefully we can intervene, and for that, we sincerely apologize.Please understand that we also strongly dislike encountering situations like this. Just like you, we do not wish to host guests who cause trouble to others. Unfortunately, sometimes we are put in a very difficult position.We deeply regret that we couldn't relocate you to another room right away due to full occupancy at the time. Thank you for your patience during those two days, and we truly appreciate your understanding.We will continue working hard to provide a better and more peaceful environment for all our guests. Thank you again for your feedback, and we hope to have the chance to offer you a much better experience in the future.

Response from Property: hank you for staying with us at our Tengachaya property, and we truly appreciate your valuable feedback.Spacious Room: We’re glad to hear you found the room spacious — one of the key features of our apartment-style accommodations in Japan.Convenient Location: The nearest train station is just about a 5-minute walk away, with easy access to multiple lines, convenience stores, and other amenities.About the Odor and Train Noise: We will ask our cleaning team to pay extra attention to the bathroom ventilation. As for the train noise, since the property is close to the railway, it may be noticeable at times. For light sleepers, free earplugs are available in the amenities cabinet on the first floor.We hope to welcome you back in the future. Safe travels!

Response from Property: Thank you for your feedback!We are glad to hear that you enjoyed the convenient location and smooth self check-in process.We look forward to welcoming you again on your next visit!