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Verified reviews
Location9.2
Amenities9.2
Service9.3
Cleanliness9.2
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Positive reviews(1037)
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Friendly front desk staff(129)
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Comfortable bed(32)
Perfect for business trips(30)
Well designed(30)
Tasty coffee(8)
Negative reviews(12)
Fangwoqushanghai
Special Queen Room
Stayed in Aug 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Sep 2, 2025
This place is far cleaner than most hotels downtown. The facilities are modern, the service is excellent, and the bathroom features a thoughtful wet/dry separation, making everything impeccably clean! The single room offers fantastic value for money! It's fully equipped with all amenities, and the downstairs common area has a wonderful, cafe-like atmosphere. The bedding was also very comfortable. I highly recommend this specific room type over options with shared toilets and showers. :)
Original textTranslated by Google
Response from Property: Hello! Thank you so much for your interest in our hotel! We're committed to continuing our progress. Thanks to your trust, we'll persevere and look forward to welcoming you! See you soon! Wishing you a happy and cheerful stay!
Guest User
Qianfan Twin Room
Stayed in Jul 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Aug 21, 2025
Check-in was very thorough and reassuring. During my four or five-day stay, the front desk was consistently staffed by female employees, which I really appreciated. The lobby was well-designed with ample seating and was very quiet. The room itself was also comfortable, though a bit small, making it slightly challenging to fully open my suitcase – but it wasn't a significant issue.
I specifically chose this hotel for its proximity to the MiHoYo event I was attending. It was incredibly close – less than 50 meters from the hotel entrance, just across the street, was the mall where the MiHoYo event was held. Super convenient! (The mall is also huge and has a reasonably priced and tasty Saizeriya restaurant.)
The nearest Hama Sushi is about 3km away, and a taxi ride typically costs under 20 RMB. There's a subway station nearby; it's a bit of a walk, but perfectly manageable. On the way to the subway station, you'll find bubble tea shops like Mixue and Yidiandian. Crucially, this saved a lot on taxi fares. Moreover, the SF Express delivery person who came to the hotel seemed quite familiar with 'ACGN' (anime/manga/gaming) culture, haha. He even mentioned that many guests here are fans, so you can confidently send your parcels from here.
(I didn't take many photos of the hotel interior myself, as I was busy exploring Shanghai every day, but I'm sure other reviews have some you can check out 🫳🫳). Overall, this is definitely a hotel I'd prioritize for my next visit to Shanghai! 😋
Original textTranslated by Google
Response from Property: There are two most touching moments at a station: the entrance and the exit. One is about not wanting you to leave, the other about waiting for your return. May you embark on a new journey with fond memories of your stay at our hotel. Wherever you go, we sincerely wish you a safe journey and success. We look forward to seeing you again!
JOMO :)
Bed In Cozy Room - 4-Person Occupancy (Females Only, Room Rate Calculated Per Person) (Female Only)
Stayed in Jul 2025
Business traveler
29 review
9.0/10
Great
Posted on Aug 4, 2025
Great hostel with good amendies.
All staff members including 阿姨 are all very friendly
and accomodating. They will do their best to help you out, much appreciate it. Thank you guys! :)
A bit far from city . I stayed here for 2 nights but they didn’t come to clean my room
Response from Property: Thank you so much for choosing to stay with us and taking the time to share your feedback. As for the location you mentioned, we would like to add that the hotel is close to Xinzhuang Station of Metro Line 1, about 7 minutes walk. The subway offers easy access to all areas of the city center. If you encounter any inconvenience during your trip, please contact the front desk and we will do our best to provide transportation guidance or assistance. I'm sorry I didn't make your experience smoother this time. We are sorry for the omission in cleaning the room. It should be noted that we do not enter the guest room at will. If you need cleaning, please inform the front desk at any time. We'll arrange for the housekeeper to clean it immediately. At present, we have conducted intensive training for the housekeeping team, focusing on improving the cleaning quality and service standards. And will strictly implement the " clean self-check + special review " double inspection system, to ensure that no similar problems, to give you a more secure stay experience.
AnghelTan
Bed In One Bed In A Twin Room (girls Only) With A Shared Bathroom
Stayed in May 2025
Solo traveler
13 review
10/10
Outstanding
Posted on Aug 28, 2025
I always stay at this hotel whenever I visit Shanghai. It’s perfect for solo travelers—convenient, easy to find, and just a short walk from the subway and a mall.
Bed In Cozy Room - 4-Person Occupancy (Males Only, Room Rate Calculated Per Person)
Stayed in Mar 2025
Solo traveler
23 review
9.0/10
Great
Posted on May 7, 2025
Hi thank you ... I enjoyed my stay in captain no 5 ... clean quiet , nice big community area ... recommended
Response from Property: Dear friends: Hello! Thank you for your visit. The hotel is located near Xinzhuang Station on Line 1. It is a newly opened social hotel with complete and excellent facilities. Various offline social activities are held from time to time. The shopping mall is next to the hotel. All employees are honored to receive your recognition. At the same time, we sincerely thank you for your recognition and praise of our staff's service. We are very touched that you remember the good time here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and it also makes us more motivated to move forward. We look forward to your next visit so that we can have more opportunities to provide you with quality services!
Guest User
Qianfan Family Room
Stayed in Jun 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Aug 4, 2025
We loved our stay at this hotel and highly recommend it.
Its location is ideal: its not at the center but its close to the metro so the main points of interest, shops, restaurants, and tourist areas are accessible. A real convenience for visiting the city!
The hotel is perfect in terms of cleanliness. The room was perfectly clean, as were the bathrooms and common areas. A big thank you to the staff for their professionalism.
This hotel really surprised me! From the moment I stepped into the lobby, I could feel its professional service. The room is spacious and bright, the bed is super comfortable, and the facilities are complete. Staff Xiao Cai is enthusiastic and courteous, and always meets my needs in the first place. The experience of staying here is excellent.
Response from Property: 您好! 非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,等候您的來臨!不見不散哦! 祝: 笑口常開^_^!
Shiyo2614
Bed In Cozy Room - 4-Person Occupancy (Females Only, Room Rate Calculated Per Person) (Female Only)
Stayed in Aug 2024
Traveling with friends
2 review
9.5/10
Amazing
Posted on Oct 30, 2024
good facilities, good environment, room and bed, only things is the bathroom sometimes is unclean due to the other travellers, but the hostel clean it as soon as they can, overall satisfied, highly recommend
Response from Property: Dear guest, hello, thank you for staying in Captain No. 5. I'm sorry that we couldn't bring you a perfect check-in experience this time. We sincerely hope to meet you again in the hotel in the near future, so that we can have the opportunity to provide you with more warm and prepared service.
Guest User
Bed In One Bed In A Twin Room (girls Only) With A Shared Bathroom
Stayed in Jul 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 20, 2024
I find this hotel very comfortable and clean. The staff is extremely friendly and helpful.
Response from Property: Dear Friends: Hello! Thank you for coming, the hotel is located near Xinzhuang Station on Line 1 It is a newly opened hotel, complete facilities Excellent All staff are honored to be recognized by you At the same time, we sincerely thank you for your recognition and praise of our staff service, It is our responsibility to let guests enjoy a good stay experience, We are deeply honored to be praised by you, and look forward to your next visit Let us have more opportunities to provide you with quality service!
Soh Jinghan
Qianfan Twin Room
Stayed in Nov 2024
Family
10 review
10/10
Outstanding
Posted on Jan 11, 2025
I recently had the pleasure of staying at this hotel, and I must say it was an amazing experience from start to finish!
The location of the hotel was perfect, with easy access to public transport. The staff were incredibly friendly and welcoming, always eager to assist with any requests. Check-in was smooth and efficient, and my room was spotless and well-equipped with everything I needed.
The bed was exceptionally comfortable, making it easy to get a good night’s sleep after a day of exploring. The amenities, such as free Wi-Fi, fitness center, pool, restaurant, were top-notch and added to the overall enjoyment of my stay.
I also appreciated the complimentary breakfast, scenic views, or any other notable feature, which made the experience even better. Overall, I had a fantastic time, and I highly recommend [Hotel Name] to anyone visiting the area. I’ll definitely be back!
Response from Property: Hello! Thank you for your trust in Shanghai Captain 5! Thank you for your compliments and highly recommended! It's hard to leave Captain 5, Captain 5 is the most beautiful and warm home in Shanghai, and you remember to come back often when you have time!
Yannick Lub
Special Queen Room
Stayed in Nov 2024
Couple
7 review
10/10
Outstanding
Posted on Dec 11, 2024
Stuff was very friendly, rooms comfy and clean. Would definitely stay again and can highly recommend :))
Response from Property: Hello! Thank you for your trust in Shanghai Captain 5! Thank you for your compliments and highly recommended! It's hard to leave Captain 5, Captain 5 is the most beautiful and warm home in Shanghai, and you remember to come back often when you have time!
CHIA LING
Bed In One Bed In A Twin Room (girls Only) With A Shared Bathroom
Stayed in Oct 2024
Solo traveler
3 review
8.5/10
Very Good
Posted on Nov 12, 2024
Good choice if you are looking for a budget stay and like to mingle around with new friends.
Staying twin share with ensuite bathroom and a little window (city view), an option if you wish to have a slightly quiet space although you will still sharing with someone same gender.
Location:
*Some distance from downtown but conveniently located near XinZhuang metro and public bus station (within 5-10min walking distance), there is a scheduled direct bus to Pudong airport as well which is great!
* There is a shopping mall, convenient stores and eateries around.
Response from Property: Thank you for your compliments on our hotel, we are honored to be able to make your stay a wonderful one. We value your reviews and will continue to improve our services to make your stay as satisfying as possible
Guest User
Qianfan Family Room
Stayed in Nov 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Dec 7, 2024
hotel staff super friendly and helpful
the room very clean, bed and pillow good quality
Response from Property: Hello! Thank you so much for your love and affection for our hotel! The pace of progress will never stop, for your trust, we will be more persistent, waiting for your coming! See you or leave! Wish: Smile always ^_^!