No. 58 Maoming South Road, Huangpu District, Shanghai, 200020, ChinaView Hotel Details
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Guest Reviews of Okura Garden Hotel Shanghai
9.4/10
Outstanding
5716 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(5716)
Positive reviews(5604)
Reviews with photos/video(1255)
Friendly front desk staff(478)
Delicious breakfast(440)
Garden view(380)
Well designed(217)
Close to metro(168)
Nice bathtub(62)
Clean pool(60)
Delicious buffet(35)
Negative reviews(112)
John CA Chung
Superior Single Room
Stayed in Sep 2025
Business traveler
31 review
10/10
Outstanding
Posted on Nov 5, 2025
Really like the garden. Great experience with quality facilities and services. Good breakfast too.
Response from Property: Dear guest, Thank you for choosing Okura Garden Hotel Shanghai. Our hotel is always committed to offering the best accommodation, the best cuisine, and the best service to our guests. Your compliment is the best reward for our hard work. We do hope that you can choose our hotel again, and we will extend our sincere and warm welcome as always.
Poon KC
Superior Room (2 Beds)
Stayed in Aug 2025
Couple
10 review
10/10
Outstanding
Posted on Oct 6, 2025
One of the Grand Dame of Shanghai from the 90’s , only one with the huge garden where you can have Wedding Functions and Nuptials.
All services is nearby and within walking distance.
Love One and will be back again
6/10
Response from Property: Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.
JustinSG
Deluxe Room
Stayed in Aug 2025
Business traveler
3 review
9.5/10
Amazing
Posted on Sep 25, 2025
Really nice hotel with Japanese style amenities including pyjamas and automated toilet. Cleanliness was impeccable and service staff were very efficient. One small complaint was the lack of explanation by the front counter staff on the amount of deposit I had to pay and the fact she was upgrading me. It was basically pay this amount and that was it. Hotel is located in a historical part od Shanghai with really nice restaurants and museums nearby. The price is also very reasonable. Highly recommended!
Response from Property: 您好!您的每一條評價都是我們寶貴的財富。請相信,我們嚴謹的職業精神和我們豐富的酒店經驗。在您需要的地方會有我們,時刻為您準備着,衹為得到您的滿意和肯定。
Anonymous User
Deluxe Room
Stayed in Aug 2025
Couple
2 review
9.0/10
Great
Posted on Sep 20, 2025
Very good hotel to stay in to explore Shanghai. We stayed for a week and enjoyed our stay a lot. Nice rooms (we booked one with city view), very nice staff, very good in-house Japanese restaurant. Fab views from the top floor bar. Lots of restaurants and bars in the very nice area around the hotel. Rooms not super modern but well equipped and well insulated so could not hear any noise from neighboring rooms. Will def come back.
Response from Property: Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.
M331243****
Deluxe Room
Stayed in Aug 2025
Business traveler
21 review
10/10
Outstanding
Posted on Sep 11, 2025
The hotel itself is a historic building, with the breakfast cafe being particularly beautiful. Our room overlooked the Shanghai city skyline, offering good privacy and a nice view. The room size was a bit on the smaller side. While some facilities were slightly dated, they were very well-maintained. The bathroom had excellent water pressure, which made for a really comfortable shower. The hotel breakfast was excellent and highly recommended!
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Response from Property: Hello! Your affirmation is our driving force. We are willing to listen to every guest's voice and care about every guest's needs. We look forward to your next visit at the Garden Hotel.
Krid Jukkrid
Superior Double Room
Stayed in Aug 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Sep 22, 2025
Beautiful and convenient. Worth living here.
Response from Property: Dear guest,Thank you for selecting Okura Garden Hotel Shanghai as your preferred accommodation. We take immense pride in providing our guests with unparalleled lodging, exquisite cuisine, and exceptional service. Your kind words serve as the ultimate testament to our dedication and efforts. We sincerely hope for the opportunity to host you once again, where we will once more roll out the red carpet with our heartfelt and enthusiastic welcome.
Beccah
Deluxe Room
Stayed in Apr 2025
Solo traveler
11 review
9.5/10
Amazing
Posted on Jun 2, 2025
Best location for me. The hotel is historical and located in the heart of the old central Shanghai district, surrounded by most of the chic bars and restaurants. Although the interior is outdated, it is still very clean and well maintained.
Response from Property: Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.
Guest User
Deluxe Garden-view Twin Room
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 19, 2025
The hotel is in super convenient location for shopping and transportation. All staffs are very friendly. There are a beautiful view and a comfortable environment for having French cuisine foods and enjoying afternoon tea on 33rd floor. My room’s city-view is gorgeous. There’s a good Japanese cuisine foods restaurant .
Response from Property: Dear guest,Thank you for selecting Okura Garden Hotel Shanghai as your preferred accommodation. We take immense pride in providing our guests with unparalleled lodging, exquisite cuisine, and exceptional service. Your kind words serve as the ultimate testament to our dedication and efforts. We sincerely hope for the opportunity to host you once again, where we will once more roll out the red carpet with our heartfelt and enthusiastic welcome.
Guest User
Deluxe Room
Stayed in Apr 2025
Couple
12 review
10/10
Outstanding
Posted on May 18, 2025
The Garden hotel is within 5 minutes walk to the major shopping mall as well as subway stations for 3 subway lines. The staff is very polite and helpful.
Response from Property: Dear Guest,Thank you so much for taking the time to provide us with your feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed your experience here.Your positive comments are a great source of encouragement for our team, and we are grateful for your recognition of our efforts to create a comfortable and welcoming environment. We strive to provide excellent service to all our guests, and it is rewarding to know that we have succeeded in doing so.We appreciate your feedback on every aspect of your stay, and we will certainly take it into account as we continue to enhance our services and facilities.Once again, thank you for choosing our hotel and for sharing your experience with us. We look forward to welcoming you back in the future and providing you with an even better stay.
Guest User
Superior Room (2 Beds)
Stayed in Oct 2025
Couple
1 review
9.5/10
Amazing
Posted on Nov 12, 2025
Nice ambience, helpful staff, efficient operations, good area with restaurants and entertainments all in walking distance.
Response from Property: Dear guest,Thank you for taking time to share your feedback on your stay at Okura Garden Hotel Shanghai. Your positive comments are a great encouragement to our team, spurring us on to continually enhance our service quality. We deeply appreciate your trust and support. We sincerely hope to have the pleasure of welcoming you back soon, promising to provide you with the same exceptional care and attention.
Guest User
Deluxe Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 8, 2025
What a beautiful hotel! I loved the view and the feel of it. Also being able to take a bath and seeing the skyline by night. I miss it already! Spacious room and attentive staff. Sauna and pool were of comfortable temperature and clean. Location perfect! Thank you very much! Bonus: pillow menu. I slept better on latex pillow.
Response from Property: Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.
Anonymous User
Superior Room (2 Beds)
Stayed in Sep 2025
Family
3 review
9.5/10
Amazing
Posted on Nov 1, 2025
Great location, close to everything, with a metro station nearby. The staff are very kind. The twin queen bedroom was nice, though not luxurious, with a great view. However, the bathroom and shower were smaller than in other five-star hotels. The garden, restaurants, and bars are all very nice. Breakfast was rich, although the area could be brighter (located at first floor). Overall, the experience was very good — the quality is excellent, but slightly lower than other five-star hotels, as reflected in the price.
Response from Property: Dear Guest,Thank you for sharing your detailed feedback about your stay at Okura Garden Hotel Shanghai. We're thrilled that you loved our great location, kind staff, nice twin queen bedroom with a great view, as well as our lovely garden, restaurants, and bars. We're also glad the rich breakfast left an impression.We sincerely apologize if some aspects of your stay fell short of your expectations regarding the overall value. Your feedback is incredibly important to us, and we'll strive to make necessary improvements to ensure a more satisfying experience for all our guests. We hope for another chance to serve you better.
Holllers
Superior Single Room
Stayed in Mar 2025
Solo traveler
3 review
10/10
Outstanding
Posted on May 25, 2025
Hotel is located at a great location, with friendly and helpful service staffs. Also the hotel breakfast is great, highly recommend to add on the breakfast :)
Response from Property: Dear guest, We extend our heartfelt gratitude for choosing Okura Garden Hotel Shanghai for your stay. Our hotel holds a steadfast commitment to delivering the finest accommodations, culinary delights, and impeccable service to ensure your utmost satisfaction. Your appreciation is a beacon of encouragement, highlighting the fruits of our tireless endeavors. We eagerly anticipate your next visit, promising to greet you with the same warmth and sincerity that has always been our hallmark.
Guest User
Superior Room (2 Beds)
Stayed in May 2025
Solo traveler
13 review
10/10
Outstanding
Posted on Aug 25, 2025
Always my favorite hotel in Shanghai! Strongly recommended
Response from Property: Dear guest,Thank you for selecting Okura Garden Hotel Shanghai as your preferred accommodation. We take immense pride in providing our guests with unparalleled lodging, exquisite cuisine, and exceptional service. Your kind words serve as the ultimate testament to our dedication and efforts. We sincerely hope for the opportunity to host you once again, where we will once more roll out the red carpet with our heartfelt and enthusiastic welcome.
ML010
Superior Single Room
Stayed in Sep 2025
Solo traveler
7 review
9.0/10
Great
Posted on Nov 3, 2025
Excellent heritage hotel with storied history in this beautiful old part of Shanghai. Premises are managed impeccably with a beautiful garden and fountain. Staff is helpful, courteous, bit sterile. Rooms have excellent views, but are very dated and rather cramped. Pillow menu is a nice touch. Bathrooms are especially old and really poorly furnished for this day and age. Hotel breakfast ends without a second of margin, five minutes before time it's basically already over, really disappointing for holidaymakers. Otherwise a fine hotel.
Response from Property: Dear Guest,We are truly grateful for your kind words, in which you praised our hotel as an excellent heritage treasure with a rich history nestled in Shanghai's enchanting old quarter. We also appreciate your commendation of our impeccable management, the beautiful garden and fountain, as well as our helpful and courteous staff. However, we sincerely apologize that your experience was not entirely satisfactory in some areas, such as the dated room decor, cramped spaces, and the early end of breakfast service. Your feedback holds great significance to us, and we deeply value your understanding on these matters. As always, we hold your patronage in high regard and hope to have the honor of welcoming you back to our hotel in the near future for another unforgettable stay.