Kingland Service Apartment Reviews

Response from Property: Thanks for your positive feedback! We're thrilled to hear you had a good stay with us. Your "ok and pretty good" means a lot and motivates us to keep delivering great experiences. Whether it's the comfortable rooms, friendly service, or convenient location, we're glad something stood out for you. If there's anything we can do to make your next visit even better, just let us know. Hope to welcome you back soon! 😊

Response from Property: Thank you for your recognition of Haiyue Riverside Hotel and wish you a happy life

Response from Property: 感謝您對海悦濱江酒店的認可，祝您生活愉快

Response from Property: Thank you for your positive review! Our hotel enjoys a convenient location, making travel extremely easy. The rooms are always kept to a high standard of cleanliness, ensuring a comfortable stay. The staff is warm and attentive, committed to providing an excellent service experience. If you're planning a stay in the Lujiazui area, our hotel is undoubtedly a good choice.

Response from Property: Thank you for your recognition of Haiyue Riverside Hotel. Our hotel is located in the heart of Lujiazui, with two subway lines downstairs, making travel very convenient. It is not only popular among tourists, but also favored by business travelers. Thank you for your recognition of our service. We will continue to work hard and look forward to your visit again.

Response from Property: Thank you for your honest feedback. Our hotel is conveniently located, with convenient transportation to ensure your trip is safe. Thank you for your recognition of the service provided by our front desk staff and cleaning staff, which is a great testament to our commitment to quality. We will continue to provide excellent service and look forward to welcoming you back.

Response from Property: Wow! We are honored to be able to accompany you and your baby on this special May Day to spend such a warm and unforgettable birthday! Knowing that your baby is happily running around in the one-bedroom, two-living room suite, and seeing that you feel the space is comfortable and the facilities are thoughtful, all the efforts are worth it! Although it is a small thing to help store the cake, it can help your baby's birthday, and we are also very happy~ Your recognition of the cost-effectiveness and your consideration of choosing us for future travel are simply a "super prize" for us! No matter which city you go to in the future, we hope to continue this warmth and convenience, and look forward to meeting you and your family again and continuing to create beautiful memories!

Response from Property: 哇！收到您的 “安利” 簡直太開心啦！🥳 能憑藉絕佳位置、寬敞房間和貼心服務成為您的 “心頭好”，我們的嘴角已經咧到耳根～床品的柔軟、洗漱用品的品質，還有工作人員的 “有求必應”，都是我們藏在細節裏的用心，很開心這些都被您一一點亮！✨不過關於衞生間沖水較慢、容易堵塞的問題，我們深感抱歉，這確實是個亟待解決的小遺憾。您的建議就像一盞明燈，我們立刻安排工程部排查管道情況，測試水壓並優化沖水系統，確保 “方便” 時刻都能 “順暢”～下次您來的時候，一定要幫我們驗收一下改進成果呀！能被您堅定選擇，就是我們持續進步的最大動力！以後來這兒，記得提前打個招呼，給您留一間視野超棒的房間，續上這份舒心體驗～💪 期待與您再續美好！

Response from Property: 能得到您的認可與好評，我們倍感榮幸！選址時就希望以便利交通為您的出行保駕護航，保潔團隊每日精心打掃，也很開心能讓您感受到房間的整潔敞亮。關於設施陳舊的問題，我們已列入升級計劃，後續會逐步優化更新，在保持齊全配置的同時，為您帶來更嶄新的入住體驗。而服務人員的熱情迴應，正是希望能讓您有賓至如歸的感覺！您那句 “下次還會入住”，是對我們最大的鼓勵，我們定會持續保持優質服務，期待與您再相遇！

Response from Property: 感謝您的真實反饋！地段優勢是我們的幸運，卻也深知配置未能達到您的期待。您提到的「三星水平還不到」如警鐘般提醒我們：在硬件維護與細節提升上仍有太多功課要做。已將您的建議記錄在冊，近期會逐項排查設施狀態，計劃更新部分設備並優化佈局，希望以更匹配地段價值的體驗回饋每位客人。無論如何，感謝您選擇這裏，也期待未來能以改進後的面貌讓您看到我們的用心。

Response from Property: 很開心能在您來不及去外灘的情況下，通過升級安排江景房給您帶來一些慰藉呀！雖然錯過了外灘之行，但希望在房間裏欣賞到的江景能讓您感受到這座城市獨特的魅力，緩解旅途的疲憊。我們一直希望能在細節處給客人帶來驚喜和温暖，您的認可就是對我們最大的鼓勵呢。後續如果您還有其他需求，我們定會全力滿足，也期待您之後有機會能好好遊覽外灘，等您再次選擇我們，為您提供更優質的服務！

Response from Property: Hello, I am surprised to have another old customer. First of all, thank you for your recognition of our hotel apartment. In recent years, we have updated and improved the room facilities and decoration style. If you come again next time, please contact me. The front desk has my contact information. I will treat you to a cup of coffee. Thank you again for your choice and stay.

Response from Property: 太開心能為帶娃出行的您提供便利啦！🚇✨ 出門即地鐵的位置，加上屋裡的微波爐和洗衣機，簡直是帶娃家庭的 “剛需神器”—— 早上熱牛奶不用手忙腳亂，晚上洗小臭襪子也能輕鬆搞定，省去不少帶娃出行的瑣碎麻煩～我們特意準備了這些實用設施，就是希望能讓您的行程更從容。下次再來時，如果需要小童餐具或摺疊晾衣架，隨時和我們説哦～💕 祝寶貝玩得開心，期待再次用貼心小細節，守護你們的每一次温馨出行！

Response from Property: Thank you for choosing us and sharing your honest experience! The spacious rooms, affordable prices, complete amenities (refrigerator, washing machine), and convenient dining options you mentioned are all practical advantages we strive to provide for our guests, and we are happy to meet your needs. We sincerely apologize for the outdated decor, inadequate table cleaning, and aging facilities. Currently, some rooms are indeed undergoing renovations and upgrades, which we will prioritize and expedite. We will also strengthen the detailed training of our cleaning staff to ensure the cleanliness of tables, appliances, and other areas. Regarding aging facilities, our engineering department has initiated a comprehensive inspection and replacement plan to improve your stay. If you plan to stay here again, please contact us in advance, and we will arrange a renovated room for you to minimize the impact of the older facilities. Thank you again for your honest feedback; your suggestions are a great motivation for our improvement, and we look forward to welcoming you back in an even better state!