Hotels in Shanghai Disney Resort, Shanghai

The service is great they are very nice and polite , I liked how the room is clean and well equipped , the atmosphere is calm , they also provide bus for people heading to the airport

We stayed at this hotel because of its proximity to Disneyland, which was very convenient for our trip. They picked up us from hotel to Disneyland and also back to hotel after Disneyland. The location is great, and the staff was attentive and helpful. However, the room we were initially assigned had a strong smell of cigarette smoke, which was a downside. Fortunately, when we reported the issue, the staff quickly offered us an alternative room, which we really appreciated. I would recommend that the hotel take extra care to prevent this from happening to other guests. Overall, we had a good experience, but the hotel could improve in ensuring rooms are always fresh and odor-free.

A truly excellent hotel. After sifting through countless guides, I ultimately settled on this one. Beyond meeting basic accommodation needs, a significant factor was the frequent shuttle service to Disneyland and the meticulous attention to detail in their service. From the front desk to housekeeping and the restaurant, everything was superb. What truly stands out is their genuine commitment to listening to, acknowledging, and immediately acting on guest suggestions! Our Disneyland trip was fantastic, and our stay here was exceptionally comfortable! After an exhausting evening watching the fireworks, seeing others struggling to find a ride while knowing our shuttle was waiting for us was incredibly comforting. I would absolutely recommend this hotel to friends. I will definitely choose Novotel again on my next visit.

Thank you very much to the owner of the B&B. First, the space is large and the environment is very quiet. The owner will respond to any request. As long as you ask, the owner will arrange it for you. Second, breakfast for 2 days was provided. 5 people. Very satisfied. I went to Disney, and the pick-up and drop-off arranged for the next day was also implemented. Before leaving, my watch was left in the room, and the owner found it for me in time and mailed it to my home by SF Express. I will still book this store next time I go to Shanghai. I forgot to take a photo of the room. It is similar to the one posted on the official website. This price and this service are worth it. Disney Business Car Special Pick-up or Drop-off Service: Satisfied Hygiene: Good Environment: Good Service: Very Good

A Perfect Golden Week Stay – Exceeded All Expectations! We stayed at this hotel during the busy Golden Week holiday and were absolutely blown away by the experience. From the moment we walked in, we were impressed by the impeccable cleanliness throughout the entire property. Our room was not only spotless but also beautifully appointed—modern, comfortable, and provided a wonderful retreat after long days of exploring. The service was truly excellent. Every staff member we encountered was friendly, attentive, and went out of their way to be helpful. They made us feel valued and well taken care of. The breakfast was good. The location is a huge plus for travelers. Being so close to Pudong Airport made our arrival and departure completely stress-free. It was also incredibly convenient for visiting Shanghai Disneyland, just a short ride away. We couldn't have asked for a better hotel for our holiday. Highly recommended!

I like this hotel so much! There were very friendly and nice staff, so comfortable rooms, very stylish design!! Room was so clean and had all necessary facilities! Also there was so tasty Chinese breakfast and transfer to Disneyland😍 I highly recommend this hotel to everyone, who wants to visit Shanghai Disney resort!

The BnB was very clean, and the location is perfect for anyone visiting Disneyland. They offer free Disneyland drop-off and pick-up service, as well as airport transfers, which is super convenient. The property is also very family-friendly, making it a great choice for travelers with kids. The team showed great hospitality throughout my stay. There’s also a pool and a breakfast room, and the breakfast was lovely. The lady in the kitchen is very kind, and all the staff were incredibly helpful. It was also very convenient to order food through *******, and the bus stop is just 5 metres from the BnB. I truly enjoyed my entire stay. The room was exactly as described in the pictures. Thank you for your warm hospitality!

It’s 13mins. walk from green Line 2 metro Tangzhen station Exit 3. Near a shopping mall, there’s a famous chinese grocery at the ground level called Hema (Hippo icon) so you don’t have to worry about meals at all. The hotel also provides a small breakfast, eggs, cereal, bread. There’s free coffee and drinks daily at the reception. Rooms are clean. Simple but good for solo traveler. Quiet ambiance and staff are nice.

🌟 Our stay at Chuxin Moshe Hotel was amazing! I highly recommend this Hotel, especially if you plan to go to Disneyland. I will describe our whole experience here: None of the hotel staff spoke English, but they use translations apps and they are very helpful. Any questions we had they answered. 🛏 Room: Bed was big and comfy. I am very tall but that wasn't an issue. We also had in our room a Dyson like hair dryer (very good and powerful), shampoo, conditioner, body wash, toothbrush, flip-flops and bottles of water (restocked daily). ”TV” was a cinema like projector to the wall. I could not make it work because I could not find the settings to switch to English language haha 😅 We also had AC and humidifier - much needed in this weather. The walls are thin, and not very good soundproff. The room was clean! 🍜🥮 Food: Breakfast was delicious! There were many options, mostly asian food. Rice, noodles, fried eggs, boiled eggs, fruits, baked pumpkin, moon cake and many more. See attached pictures. ⭐️ Amenities: - 🚌 You need to go to Disneyland ? Just ask the front desk. They provide rides to and from Disneyland for FREE! All you have to do is to drop a message on the WeChat group with the timeslot + number of people and driver Lee will pick you up. - 💆♂️💺 Tired after Disneyland? You can use massage chairs for FREE at the lobby. - 👕🧺 You end up changing 2-3 shirts a day because you did not realize how hot and humid Shanghai is? The hotel provides FREE laundry and drying machines! - ☕️🫖 FREE coffee, tea and ”sour plums soup” (very good, I recommend it) can be found at the hotel lobby too. 📌 Location: The Hotel is located in an not so tourist area. None of the people there speak english, and you will be the only foreigner when walking down the street. We went for jogging in the neighborhood everyday. We felt safe. You can find local restaurants and local markets/shops selling all sort of crazy stuff. It was very interesting to see the local life, not only the tourist side of the city. 🛬🛫Airport: the Hotel offers FREE rides to and from the airport! It goes every 2 hours. You just have to inform the front desk one day in advance. Initially we decided to go by ourself and we took a random taxi from the airport (❌️ this was a mistake, I don't recommend you to do it, unless you speak mandarin). The taxi driver took 3 longer turns and when we arrived he tried to scam us to pay 465 yuan for a 60 yuan ride (I checked the prices before on Amap app). I started arguing with the driver who did not speak english in the hotel parking area. Hotel staff was prompt and immediately came to my help trying to understand the situation. When they realized what was happening, in about 2-3 min around 5-6 hotel staff members were there defending us and arguing with the scamer taxi driver. They picked up our luggage from the back of the car and helped us settle the dispute using translation apps. 🙏Big thanks to them! We felt very welcomed and safe! Other services that were provided by the hotel but we did NOT use: - 👗👢costume rentals (princesses, cowboys, etc), mostly for kids. I guess it is more convenient to rent a costume rather than to buy one for a kid that will outgrow the costume by the next year... -💄 proffesional make-up - 🗣 tour guides - only for mandarin speaking I think ❤️🙏 In the end we want to say a big thank-you to Xiao Ran and all the employees there who helped us a lot during our stay. The hotel is great and the employees attitude and willingness to help is amazing 👏. 💡Other tips: - 🇨🇳 in China: you need Alipay and WeChat apps in order to pay / communicate and Amap to check map and local transportation. - 🏰 in Shanghai Disney Resort: get the Magic Disney Passport (around 80 yuan) and try to complete it in the first day. It is a nice ”tour” like experience of the whole park. - ☀️ weather in October - it's hot, very, very hot 🔥 🥵

I communicated our pick up needs to hotel at regular intervals and keot them updated about our flight. Advised would be arriving a little early due to flight. Was told to call after landing - no answer. Tried messaging on we chat took a while for response. No clear directions. So arrived at exit after clearing customs and collecting bags. Then told to go back upstairs to gate 3 departures. Waited out there for a long time. Over half an hour. Many other hotels collected people with many others coming and going while we waited. One hotel had 3 vehicles with their name on it pick up patrons in the time we were standing there. I can now see why we were the only ones going to Novotel. Clearly the driver did not leave the hotel after long after we advised we had arrived. When he did turn up in a rundown silver van with no name on it. He drove like a mad man and dangerously. He think he was trying to make up for time. He was rather rude when he dropped us off, not a word from him. Check in experience was no better. Two girls on reception were talking **** about us - yes I had my translator on after explaining our check in details to them. Very poor service and actually unprofessional behaviour. Room service had finished so we weren't able to get anything to eat. Did not feel able nor did I want to speak with front desk again to ask for assistance in ordering some food. Only staff that was friendly or even acknowledged us was the lovely cleaning lady on our floor the following morning. Breakfast was okay. Laundry was a mess from another lady who pulled out all her washing dripping wet and made a huge puddle on the floor. If there had been a towel I would have cleaned up her mess! We wish we had gone straight to the hotel we had originally planned to but opted for the Novotel due to close proximity to airport for our late flight back into Shanghai. We would have been better off going straight to the original hotel over an hour away. I believe we still would have arrived earlier. We have stayed at Novotel Auckland Airport in New Zealand a few times and the service is impeccable. Unfortunately Novotel Shanghai Pudong Chuansha is not a good representation of the Novotel brand. Also considering this an airport hotel with many tourists likely utilizing it - very few things have English translation including the vending machine. The hotel building itself is nice and the only positive. Won't be back - step up your game. I usually do rave reviews and very rarely do negative unless warranted.