To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.3
Service8.8
Cleanliness8.7
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All reviews(2339)
Positive reviews(2151)
Reviews with photos/video(394)
Clean pool(99)
Great swimming pool(99)
Friendly front desk staff(75)
Delicious buffet(53)
Loved the view(51)
Perfect for business trips(46)
Poor air conditioning(43)
Tasty dinner(26)
Negative reviews(188)
Christinalvxingdaren
Superior King
Stayed in Sep 2025
Solo traveler
492 review
10/10
Outstanding
Posted on Oct 14, 2025
Here again, staying one night before heading to Hong Kong 🇭🇰
Facilities:
The swimming pool and gym are still excellent, five-star standard.
Cleanliness:
Clean.
Environment:
Since I booked multiple rooms, I got an upgrade to a mountain view room, which was a bit small. Due to an issue with the room's facilities, they moved me to another room, which was larger. There's a picture of the mountain view room for reference.
Service:
As consistently good as ever.
Thanks for the complimentary upgrade.
Original textTranslated by Google
6/9
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的支持和反饋。我們很高興得知您在酒店住宿期間感受到了一如既往舒適的環境,同時也感謝您對我們酒店賓客服務的評價。在深圳福朋我們竭力為每一位賓客提供温馨舒適的入住環境,創造愉悦舒心的絕佳入住體驗。同時酒店也已經在做翻新準備,再次感謝您的關注,期待在不久的將來能夠再次為您提供優質的服務!深圳福朋喜來登酒店
Anonymous User
Selected Suite
Stayed in Sep 2025
Family
40 review
10/10
Outstanding
Posted on Oct 30, 2025
The room facilities are convenient, the hotel environment is good, the gym is decent, and the breakfast is also quite nice. The location is excellent, perfect for travelers and business people who need to commute between Shenzhen and Hong Kong. Highly recommended.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇我們酒店並對酒店整體感到滿意。能得到您的認可,我們十分欣慰!深圳福朋喜來登酒店距離福田口岸步行約十分鐘可達,同時酒店為住店客人提供免費穿梭巴士,可以為您前往中國香港帶來交通上的便捷。我們將竭盡全力做到更好,非常感謝您的鼓勵!期待您的再次光臨!深圳福朋喜來登酒店
Tianquanhongge
Superior King
Stayed in Aug 2025
Business traveler
5 review
7.5/10
Posted on Oct 12, 2025
The hotel facilities are a bit old, but the breakfast is great, and the mini-bar drinks in the room are free. The bathroom needs improvement; the faucet is old and tends to fall off, and the bathtub isn't very practical.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住我們酒店,並抽出寶貴時間分享您的反饋。感謝您對酒店的用餐服務與體驗感到滿意!此外,酒店部分客房確實因開業時間較長,風格相對傳統,我們已着手製定裝修翻新計劃,會逐步更新老舊設施,提升整體環境。希望您可以繼續支持我們,期待下次為您帶來更優質的入住體驗,祝您生活愉快!深圳福朋喜來登酒店
M227597****
Superior Queen
Stayed in Aug 2025
Business traveler
2 review
10/10
Outstanding
Posted on Sep 10, 2025
The ambiance is lovely, and I had a very comfortable stay. I highly recommend this five-star hotel; the service was excellent too.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your five-star praise! We are very happy that you are satisfied with the hotel room environment and service. Your recognition is the greatest encouragement to us. We are always committed to providing every guest with a warm and comfortable stay experience. We look forward to your visit again! I wish you a pleasant journey and a happy life! Four Points by Sheraton Shenzhen
Anonymous User
Superior Queen
Stayed in Aug 2025
Business traveler
43 review
10/10
Outstanding
Posted on Sep 21, 2025
The hotel room was clean and hygienic, and offered views of Hong Kong. There's a shuttle service to Futian Port, and authentic Cantonese cuisine can be found at the delicious local 'cha chaan teng' (tea restaurants) nearby.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您的五星好評!很高興您對酒店地理位置,房間入住體驗與餐廳用餐體驗感到滿意,您的認可就是對我們最大的鼓勵。酒店地處福田保税區核心,毗鄰香港米埔自然保護區,距離福田口岸步行約十分鐘可達;同時酒店為住店客人提供免費穿梭巴士,可以為您前往中國香港帶來交通上的便捷;我們將竭盡全力做到更好,非常感謝您的鼓勵!期待您再次蒞臨深圳福朋喜來登酒店,享受福朋無微不至的服務。深圳福朋喜來登酒店
Anonymous User
Selected Suite
Stayed in Jul 2025
Family
5 review
7.0/10
Posted on Aug 17, 2025
Location a little far away
Check in was delayed
Big and spacious suite though, good value for price.
Will recommend for larger families
Response from Property: Dear guest, thank you for choosing the Four Points by Sheraton Shenzhen as your accommodation during your trip to Shenzhen. We are delighted to learn that you were satisfied with your stay. The hotel is located in the heart of the Futian Free Trade Zone, adjacent to the Mai Po Nature Reserve in Hong Kong. The hotel also provides guests with a free shuttle bus to the port, making travel to Hong Kong very convenient. We welcome you back to the Four Points by Sheraton Shenzhen and let you enjoy our meticulous service.
_WeChat258487****
Superior King
Stayed in Jul 2025
Business traveler
4 review
10/10
Outstanding
Posted on Oct 29, 2025
Title: A perfect stay beyond expectations, I'll be back!
This stay was truly a perfect 10! The hotel's location is super convenient, just a 5-minute walk to the subway station, with a commercial district and food street all around.
The room was surprisingly clean, and the bedding was soft and skin-friendly – I felt instantly relaxed the moment I lay down. The soundproofing was excellent; I couldn't hear any outside noise at all, and I had an exceptionally peaceful night's sleep. The bathroom had a separate wet and dry area, with plenty of hot water, and even the toiletries had a faint, pleasant scent.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!首先十分感謝您對深圳福朋喜來登酒店的支持與肯定!我們將持續為提供真誠、簡約、舒適的入住體驗。同時酒店也已經在做翻新準備,再次感謝您的關注,期待在不久的將來能夠再次為您提供優質的服務!深圳福朋喜來登酒店
Gogogochufao
Superior Queen
Stayed in Jun 2025
Business traveler
2 review
5.5/10
Posted on Jul 17, 2025
The room was disgustingly filthy, beyond anything I could have imagined. I was exhausted from my business trip and was about to draw a bath. Luckily, on a whim, I decided to lift the mat under the bathtub and peek underneath. It was completely covered in mold – it looked like it had been there for ages!
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at the Four Points by Sheraton Shenzhen. We apologize for not providing you with a good experience during this stay. We have notified the housekeeping department regarding the hygiene issue you raised and have formed a special rectification team to strengthen the control of the guest room bathroom cleaning process, as well as the inspection and maintenance of guest room facilities and equipment to prevent such incidents from happening again. We have been committed to continuous improvement and updating. We hope that this incident will not affect your love and confidence in us. We sincerely look forward to welcoming you again in the near future and witnessing our progress. Let us have the opportunity to provide you with appropriate and warm service. Four Points by Sheraton Shenzhen
rocky cheng
Superior King
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 18, 2025
Thanks Loyalty Manager Victoria for her warm greetings and gifts to my girls, also the staff we met were very polite. The location and facilities are two key advantages they have, and you may see the view of the Hong Kong back yard.
The dinner buffet and breakfast buffet could satisfy most people, but my suggestion is providing dunkel or stout, because I like them.
I hope the management could renovation the rooms or spend more effort to keep the rooms being with good condition.
Response from Property: 尊敬的賓客,感謝您下榻深圳福朋喜來登酒店所提出的寶貴意見,您的評價我們不勝欣喜。在深圳福朋我們竭力為每一位賓客提供温馨舒適的入住環境,創造愉悦舒心的絕佳入住體驗,我們期待您的再一次光臨,並衷心祝您身體健康,生活愉快。深圳福朋喜來登酒店
M272942****
Superior Queen
Stayed in Jun 2025
Business traveler
5 review
8.2/10
Very Good
Posted on Jul 12, 2025
The breakfast buffet was well-arranged and easy to navigate. The made-to-order noodles were quite good, but the other options were generally average. The cooked vegetables were cold, and the pastries and desserts were too hard and excessively sweet.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at the Four Points by Sheraton Shenzhen Hotel. We sincerely apologize that your stay did not provide you with a pleasant dining experience. We have immediately forwarded your feedback to the hotel's food and beverage department leadership, and we take this matter very seriously. We are constantly striving for improvement and hope this incident will not diminish your liking and trust in us. We sincerely look forward to welcoming you back in the near future and witnessing our progress. We hope to have the opportunity to provide you with attentive and warm service again. Four Points by Sheraton Shenzhen Hotel
_WeChat240042****
Superior Queen
Stayed in May 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jun 30, 2025
Facilities: The beds were comfortable, and the gym was very well-equipped.
Hygiene: Cleanliness was impeccable, as expected from a 5-star hotel.
Environment: Although a bit older, it absolutely lives up to its 5-star standard.
Service: The front desk staff and the housekeeping team were all incredibly warm and welcoming.
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay with us and taking the time to share your feedback. Thank you for your satisfaction with the hotel's room environment, stay experience and guest service! Although the hotel is a bit old, we have never slacked off in terms of facility maintenance and cleanliness. In addition, we have begun to formulate a renovation plan and will gradually update old facilities and improve the overall environment. We hope that you can continue to support us and look forward to bringing you a better stay experience next time. I wish you a happy life! Four Points by Sheraton Shenzhen
seanniediamond
Superior King
Stayed in Jul 2025
Business traveler
109 review
8.2/10
Very Good
Posted on Aug 22, 2025
Great location, but the room facilities are a bit dated.
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay with us and taking the time to share your feedback. Thank you for your satisfaction with the hotel's location! Some of the hotel's guest rooms are indeed relatively traditional in style due to their long history. We have gradually started a renovation plan to gradually update old facilities and improve the overall environment. We hope you will continue to support us and look forward to bringing you a better stay experience next time. Wish you a happy life! Four Points by Sheraton Shenzhen
Anonymous User
Superior King
Stayed in Apr 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jul 22, 2025
Very good the place is cozy and the staffs are very friendly and helpful
The buffet was also nice
Response from Property: 尊敬的賓客,感謝您的五星好評!很高興您對房間和服務感到滿意,您的認可就是對我們最大的鼓勵。我們始終致力於為每一位賓客提供温馨舒適的入住體驗,期待您的再次光臨!祝您旅途愉快,生活順心!深圳福朋喜來登酒店
Guest User
Superior Twin
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Jul 23, 2025
Room as described, friendly and helpful staff, nice swimming pool.
Response from Property: 尊敬的賓客,感謝您下榻深圳福朋喜來登酒店所提出的寶貴意見,您的評價我們不勝欣喜。在深圳福朋我們竭力為每一位賓客提供温馨舒適的入住環境,創造愉悦舒心的絕佳入住體驗,我們期待您的再一次光臨,並衷心祝您身體健康,生活愉快。深圳福朋喜來登酒店
Guest User
Superior Twin
Stayed in Oct 2025
Traveling with friends
4 review
7.5/10
Posted on Nov 27, 2025
Not a bad hotel at all for the price, great access to Hong Kong and nice facilities with good staff.
Response from Property: 尊敬的賓客,感謝您選擇深圳福朋喜來登酒店作為本次深圳之行的下榻之所。我們很高興得知您對本次酒店地理位置與賓客服務感到滿意。酒店地處福田保税區,毗鄰香港米埔自然保護區,酒店更為住店賓客提供有前往口岸的免費穿梭巴士去往香港非常便利。歡迎您再次蒞臨深圳福朋喜來登酒店,享受福朋無微不至的服務。深圳福朋喜來登酒店