Suzhou Wujun Yiting Hotel Reviews

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and sharing your thoughtful stay experience! We are honored to know that you are satisfied with the hotel's location in a quiet neighborhood, the convenience of being within walking distance of the subway station and the business district, and the spacious and clean rooms. Daily laundry service and free bottled water are our small thoughts to add convenience to your journey, and we are glad to be seen by you. The cleaning ladies always treat every guest with a warm and friendly attitude. Your recognition will make them feel warm, and we will definitely convey this praise. And the daily freshly cooked breakfast can get your "very delicious" evaluation, which makes us full of motivation. At the same time, thank you for your recommendation of the surrounding attractions. The ancient charm of Shantang Street is indeed worth savoring. Your praise is the greatest encouragement to us, and we will continue to maintain and continuously optimize the service details. I look forward to providing you with a comfortable and caring stay experience again in the future! I wish you a happy life and a smooth journey!

Response from Property: Dear guest, Hello! Thank you for choosing to stay and taking the time to share your experience! We are honored to know that our clean environment, modern facilities and convenient transportation location have brought you a comfortable journey. Providing thoughtful service and high-quality experience to every guest is always our pursuit. We look forward to you choosing us again on your next trip and continue to create warm memories for you! Wish you a happy life and best wishes!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and taking the time to share your detailed stay experience. Your feedback is very important to us. It not only allows us to see the highlights that are worth persisting in, but also points out the direction for us to improve. About your affirmation: Hardware and service highlights: We are honored that you recognize the environment and facilities of the hotel - the spacious and comfortable guest rooms, the quality of bedding, the cleanliness of the bathroom, as well as the efficient cleaning service and rich breakfast, all of which are inseparable from the team's day-to-day maintenance. Geographical advantage: The hotel is close to various service facilities, which is convenient for you to explore the surrounding area. This is also an important consideration when we choose the site. We are very happy to provide convenience for your travel. About your suggestions: We are deeply sorry for the unpleasant stay experience. The check-in procedures you mentioned (passport copy errors, communication misunderstandings, lack of luggage service) and the service attitude of some staff (lack of proactive greetings, lack of service awareness of the chef) have been fed back to the management as soon as possible. We will immediately carry out the following improvement measures: Optimize the check-in process: Strengthen the training of front desk staff, standardize the document processing process, ensure the accurate transmission of information, and improve the luggage service mechanism to avoid similar omissions from happening again. Strengthen service awareness: Carry out special training on "smiling service" and "active greetings", emphasize the concept of "customer-oriented", and require all employees (including the catering team) to improve affinity and create a warmer check-in atmosphere. Establish a supervision mechanism: Through internal inspections and anonymous feedback channels, continuously track service quality, guide and evaluate employees whose services do not meet standards, and ensure that improvement measures are implemented in place. We always believe that every real suggestion is an opportunity for the hotel to grow. I hope you can give us a chance to improve. If you stay again in the future, you can contact us in advance. We will provide you with more meticulous service and strive to make you feel our intentions and changes. Thank you again for your frank feedback, I wish you a happy life, and look forward to seeing you again!

Response from Property: Dear guests, hello! Thank you for writing such a detailed stay experience! The hotel lobby is designed with modern aesthetics in mind. We are honored to bring you a grand and comfortable visual enjoyment. It is adjacent to Wanda Plaza, and hopes to provide guests with a convenient urban life experience. Regarding the 4 elevator configurations you mentioned, we always take "efficiency and comfort" as the core of our service, striving to reduce guests' waiting time and create a more relaxed travel rhythm for you. For breakfast, the team selects fresh ingredients every day, combining local flavors with global cuisine. We are very encouraged to receive your recognition. At the same time, our front desk colleagues always provide considerate service to every guest with enthusiasm and professionalism. Your encouragement is the driving force for our continuous improvement! Thank you again for your favor. I look forward to seeing you again on my next trip. I wish you a happy life and good luck!

Response from Property: 尊敬的客人，感謝您選擇入住我們酒店並分享如此用心的點評！非常開心得知您對客房的寬敞環境、整潔設施以及雙人床的舒適度感到滿意，能為您和家人的旅途提供愜意的休息空間，是我們莫大的榮幸。更讓我們欣喜的是您對客房服務同事的認可，她的熱情與細緻一直是我們團隊的榜樣。我們定會將您的鼓勵傳達給她，相信這也會成為我們持續精進服務的動力！期待下次與您和家人再相逢，願未來每一次相遇都能帶給您更多驚喜與温暖！祝生活順遂，幸福常伴！

Response from Property: Dear guests: Hello! First of all, thank you very much for choosing to stay in our hotel and for your valuable suggestions on the maintenance of our facilities. We sincerely apologize for the inconvenience caused to you due to the poor drainage in the bathroom. The Engineering Department has conducted a thorough inspection of the sewer pipes in your room and will complete the inspection of all similar rooms today to prevent similar incidents from happening again. Service optimization: The security team has been retrained on the room emergency procedures, and we should have welcomed guests with better facilities. This incident has made us realize that the length of time in business is not a guarantee of service quality; continuous equipment maintenance and personnel training are the key. We have launched the "Facility Renewal Plan" and will conduct systematic inspections and upgrades on all guest room equipment. Looking forward to your next stay!

Response from Property: Dear guest: Hello! We are honored and delighted to learn that you have chosen to stay in our hotel for the second time and have given high praise to us in all aspects! We have always been committed to providing guests with a living space with complete facilities, clean and comfortable environment, and welcoming every guest with high-quality services. I am glad that these efforts have been recognized by you, and your satisfaction is the greatest affirmation for us. The convenience of travel and parking in the hotel, as well as the spacious rooms, are all carefully built by us to bring more convenience and comfort to your travel and living. You said that you will come again next time, which is of great significance to us. We will continue to maintain and continuously improve the quality and live up to your trust and support. Looking forward to your visit again, we will create more beautiful memories of your stay with more enthusiastic service and more caring care. I wish you a happy life and all the best!

Response from Property: 尊敬的客人，您好！感謝您選擇入住我們酒店，並用心分享如此細緻的入住體驗！❤️得知您對酒店的地理位置、環境氛圍以及房間設施感到滿意，我們倍感欣喜。客房寬敞舒適、乾淨整潔是我們一直堅持的標準，浴缸設計也是希望能為您在旅途中增添一份放鬆～🌿 酒店毗鄰萬達廣場及地鐵站，能讓您的出行更加便捷，這正是我們想為客人提供的“貼心與便利”。您的認可對我們來説是莫大的鼓勵，我們會繼續努力，在每一個細節上精益求精，期待下次與您重逢時，能再次為您帶來難忘的居住體驗！✨祝您生活愉快，旅途常伴好心情！

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並抽出時間分享您的入住體驗！❤️非常開心得知您對酒店環境、衞生以及陳繪同事的服務感到滿意，您的認可對我們而言是莫大的鼓勵，我們也會將這份表揚傳達給陳繪及團隊，持續為客人提供貼心周到的服務。關於淋浴水温的問題，我們深表歉意，也已第一時間安排工程團隊全面檢修設備，確保後續入住體驗的穩定性。為表誠意，若您下次光臨，我們將為您免費升級房型，期待能為您帶來更完美的體驗！再次感謝您的反饋與支持，期待您的下次歸來，祝您生活愉快！

Response from Property: 尊敬的客人：您好！感謝您在清明小假期選擇吳郡酒店，能成為您出行計劃中的 “驚喜之選”，我們倍感榮幸！得知酒店乾淨整潔的環境、能舒緩疲憊的大浴缸，以及便捷的地理位置都讓您滿意，我們由衷開心。告別路途遙遠的不便，用一場舒適的沐浴洗去旅途勞累，正是我們希望為您打造的愜意體驗。未來我們會繼續保持品質，期待下次相遇時，依然能成為您旅途中温暖又安心的港灣！祝您生活愉快，常伴美好！

Response from Property: 尊敬的客人：您好！看到您字裡行間對我們酒店的認可與喜愛，我們內心滿是感動與欣喜！非常感謝您提前一個月選擇我們，並在清明假期入住！能在旅遊旺季堅持不加價，為您提供高性價比的服務，是我們對每位客人的承諾；毗鄰景區卻獨享靜謐，背靠軍供、民政的安全保障，也很高興能讓您安心入住。對於客房裝修偏老式的情況，我們深感抱歉，後續也會逐步優化升級。但欣慰的是，乾淨的衞生與貼心的服務依然贏得了您的青睞！謝長英女士得知您的誇讚一定備受鼓舞，我們定會將這份感謝與認可完整傳達給她，她熱情細緻地幫忙加熱外賣，正是我們希望傳遞給客人的温暖。您説酒店是蘇州之行最滿意的部分，這對我們而言是至高的褒獎！未來我們會繼續保持服務品質，完善細節，期待在江南的下一個時節，還能與您相遇，為您打造更完美的旅途體驗！祝您萬事勝意，常伴美好！

Response from Property: 尊敬的客人：您好！收到您 “下次還會來住” 的期待，我們無比激動！感謝您選擇我們酒店，並對我們的接送服務、前台朱蘇華的貼心升級，以及寬敞舒適、配備浴缸的房間給予高度評價，您的滿意就是對我們最大的鼓勵！對於服務員送物時態度欠佳的問題，我們深感歉意，這與我們追求的優質服務標準相悖。我們已對相關環節展開核查，並將加強員工服務意識培訓，確保每一次服務都能傳遞熱情與專業。您的包容與建議是我們改進的重要動力，未來定以更細緻的服務彌補不足。周邊便利的出行條件與商圈配套能為您帶來便捷，我們也倍感欣慰。期待再次相遇時，能用更完美的服務體驗，不負您的信任與支持！祝您生活愉快，萬事順遂！

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並用心分享如此細緻的入住體驗！得知酒店便利的地理位置讓您出行無憂，寬敞的房間也為您帶來舒適感受，我們倍感欣慰。關於燈具開關標識的建議，我們已認真記錄，後續將盡快完善細節，避免給客人帶來不便。更讓我們自豪的是，前台小遊、楊主管及管家陳繪的熱情服務獲得了您的認可！您的表揚我們定會第一時間轉達，相信這將激勵他們以更飽滿的熱情投入工作。能以高性價比滿足您的需求，也是我們持續努力的目標。您的每一條反饋都是我們進步的動力，期待未來能繼續為您提供更優質的服務！若有機會再次來蘇州，歡迎隨時回家！祝您生活愉快，萬事順遂！

Response from Property: Dear guests, hello! Thank you for taking the time to share such a thoughtful review! 🎉 It is our greatest honor to bring you a "home away from home" experience. Ms. Zhu Suhua and all her colleagues have always adhered to the "customer-centric" service concept, and your recognition makes us feel very encouraged! The hotel has always paid attention to the quality of details, and strives for excellence from room hygiene, facility maintenance to breakfast products. We are very pleased to create a clean and comfortable accommodation environment and a rich dining experience for you. 🌿 At the same time, your affirmation of the cost-effectiveness also gives us more motivation to continuously optimize our services and deliver more surprises! Thank you again for your support and love. We look forward to continuing to create unforgettable memories for you with my enthusiasm and sincerity when we meet again next time! ✨ I wish you a happy life and everything goes well!