Citadines Shinjuku Tokyo

Citadines Shinjuku Tokyo Reviews

Citadines Shinjuku Tokyo

ku, 1 Chome-28-13 Shinjuku, Shinjuku Ward, Tokyo, 160-0022, JapanView Hotel Details
Citadines Shinjuku Tokyo
Citadines Shinjuku TokyoCitadines Shinjuku TokyoCitadines Shinjuku Tokyo
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Guest Reviews of Citadines Shinjuku Tokyo

9.0/10
Great
284 review
Verified reviews
Location8.8
Amenities8.9
Service9.0
Cleanliness9.2
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All reviews(284)
Positive reviews(276)
Reviews with photos/video(50)
Large rooms(35)
Convenient for shopping(34)
Easy to get around(33)
Close to metro(19)
Quiet & comfortable(18)
Many amenities(15)
Friendly front desk staff(11)
Awesome gym(9)
Negative reviews(8)
Awe..
Studio Double
Stayed in Mar 2025
Family
7 review
5.0/10
Posted on May 4, 2025
We had 2 rooms. It was a good location to enjoy night life while going with family. Vegan friendly restaurants were there nearby. So no worry for food. Hotel staff were not cooperative. It’s a common problem in Japan I think. Room would not be cleaned until you specifically ask them to makeup room. Overall mixed experience but ok.
Response from Property: Hello and thank you for your comment . We are very sorry we didnt met your expectations. We will work harder to improve our services.Regards,AlessandroFront Desk
Gervasione
Studio Double
Stayed in Aug 2025
Business traveler
16 review
9.5/10
Amazing
Posted on Sep 18, 2025
Fantastic stay, I extended it three times. Alessandro at the reception made everything more enjoyable
Response from Property: Thank you for your positive feedback to us. We hope See you again.
Daniel Tobi
Studio Twin
Stayed in Aug 2025
Family
3 review
10/10
Outstanding
Posted on Sep 12, 2025
A gem of a hotel far enough from the centre to be peaceful but close enough not to miss out on anything. Great staff and good room size and amenities
Response from Property: Thank you for your stay. We are glad that your stay was good overall. We are looking forward to seeing you again in the future. Ishigami
Guest User
Studio Twin
Stayed in Jun 2025
Traveling with friends
11 review
9.5/10
Amazing
Posted on Jul 4, 2025
The room was spacious and clean. It was quiet and convenient. You do need to take another train from Shinjuku Station to get there though.
Response from Property: Thank you for your kind review! We are glad you found the room spacious, clean, and quiet. Looking forward to seeing you in the future. Thank you . Gaire
Guest User
Studio Double
Stayed in May 2025
Family
29 review
10/10
Outstanding
Posted on Jul 22, 2025
Great location, quiet but located near enough to attractions and restaurants. Rooms are spacious and peaceful
Response from Property: Thank you for your lovely feedback! We are glad you enjoyed the quiet yet convenient location and spacious rooms. We look forward to welcoming you again!Regards,GaireFront Office
Guest User
Studio Twin
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 17, 2025
The room size is big and the location is very good, highly recommended!
Response from Property: Thank you for your wonderful feedback! We are delighted you enjoyed the spacious room and our prime location. We truly appreciate your recommendation and look forward to welcoming you back soon!Regards,GaireFront Office
FaniaK
Studio Twin
Stayed in Nov 2024
Couple
5 review
10/10
Outstanding
Posted on Dec 13, 2024
Amazing hotel, in a great location close to Shinjuku station. The room were spacious for Tokyo standards and very clean! Excellent staff, very friendly and helpful to everything we asked for. I would totally recommend!
Response from Property: Thank you for your stay. We are glad that your stay was good overall. Looking forward to seeing you again in the future. Thank you. Ishigami
Clare Lee
Studio Twin
Stayed in Aug 2024
Family
3 review
8.5/10
Very Good
Posted on Oct 1, 2024
It’s quite far from any station and it can get really tiring walking back after being so tired but guess for the price point it is okay. Either you pay more for nearer or you pay slightly lesser for this. But the room is huge cause we have 4 luggages that we needed to pack. Doesn’t provide bottled water. There is a smelly carpet smell on the corridor!
Response from Property: Dear Valued Guest, Thank you for staying with us at Citadine Shinjuku Tokyo.We are sorry that our carpet on the corridor had an odour. Please allow us to share this our housekeeping team to take care of the issue. We truly appreciate your honest feedback.Have a lovely autumn season.Sincerely yours, Guest Service Team
Guest User
Studio Executive Twin
Stayed in Oct 2025
Couple
1 review
10/10
Outstanding
Posted on Nov 7, 2025
Everything was great
Ibn Batuta
Studio Double
Stayed in Mar 2025
Family
7 review
4.5/10
Posted on Apr 16, 2025
Stingy and not professional hotel management!
Response from Property: Thank you very much for your staying.Best Regards,Hotel Citadines ShinjukuTokyo
Anonymous User
Studio Twin
Stayed in Jan 2025
Couple
10 review
9.5/10
Amazing
Posted on Feb 17, 2025
Very pleasant stay. Very clean. Will come back again.
Response from Property: Thank you very much for your stay. We are glad that your stay was good overall. Looking forward to seeing you again when you visit Tokyo. Ishigami
Kurniawan Chandra
Studio Double
Stayed in Jan 2024
Couple
2 review
7.5/10
Posted on Mar 23, 2024
This hotel is not new but quite well maintained. Just 7-9 minutes walk to Shinjuku gyoen station and around 15 minutes to Shinjuku main St. Surrounded by night life area and some fastfood like Yoshinoya and Sukiya. The staff was friendly and helpful, especially mr Lorenso. The best things is they have a 25m2 room which you can’t find in Shinjuka area with the reasonable price loke this hotel.
Response from Property: Dear Valued Guest, Thank you for staying with us at Citadines Shinjuku Tokyo. Thank you for sharing your lovely photo with us as well. We truly appreciate your positive feedback. Have a lovely spring season. We look forward to seeing you in the near future. Sincerely yours, Guest Service Team
Guest User
Studio Double
Stayed in Jan 2024
Traveling with friends
69 review
7.5/10
Posted on Feb 9, 2024
A little far from restaurants and main metro. Maybe wouldn’t stay here again. The actually hotel is okay
Response from Property: Thank you for staying with us. We are happy to hear that you enjoyed the stay in Tokyo. Looking forward to seeing you again in the future. Ishigami
minlovestravel
Studio Double
Stayed in Dec 2023
Couple
10 review
9.5/10
Amazing
Posted on Mar 1, 2024
Stayed here for 9 nights, it’s home away from home! Kitchenette was a life saver because we bought supper and the utensils and bowls came in really handy!! Ample space to open luggage, clean bath tubs for bubble bath after a long day and many washing machine to do laundry! Happy with my decision!
Response from Property: Dear Valued Guest, Thank you for taking the time to share your stay experience at Citadines Shinjuku . We are happy to see you enjoying train ride in Japan as well. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Guest Service Team
kohws
Studio Double
Stayed in Nov 2023
Family
21 review
10/10
Outstanding
Posted on Dec 9, 2023
Best Hotel with so much space and there is a mini kitchen. I am OK with the walk from the bus station. Will be again. Thank you.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your stay experience at Citadines Shinjuku. We are happy to have met your expectations in service and quality standards. We are glad to see your photos when you enjoyed cooking in the room as well. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Guest Service Team