Guest Reviews of Mitsui Garden Hotel Ginza Premier
9.2/10
Great
1138 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.9
Service9.2
Cleanliness9.3
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All reviews(1138)
Positive reviews(1112)
Reviews with photos/video(328)
Easy to get around(121)
Convenient for shopping(106)
Delicious breakfast(52)
Loved the night views(36)
Perfect for business trips(24)
Close to airport(22)
Stayed multiple times(11)
Nice bathtub(9)
Negative reviews(26)
C Edward
Standard , 1 Bed Single
Stayed in Oct 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on Nov 2, 2025
Clean room for a comfortable stay.
The hotel is located conveniently about 5-10 minutes walk from East Ginza Station. Great access to restaurants and shops in Ginza.
A great plus is that the lobby has Tokyo Tower view.
Guest User
Superior , 2 Beds (+ Extra) , Smoking
Stayed in Sep 2025
Family
4 review
10/10
Outstanding
Posted on Nov 1, 2025
Perfect location, very near everything that you need, and friendly service. With good night city view at the lobby, including the tokyo tower.
알럽율
Standard , 2 Beds
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 8, 2025
it was really good hotel The Tokyo Tower from the lobby was very impressive and the staff was very friendly If I go to Tokyo again, I will visit again.
However, I was sad to hear the noise of external roads in the room.
Response from Property: Thank you very much for your continued patronage of Mitsui Garden Hotel Ginza Premier. We sincerely appreciate you taking the time out of your busy schedule to share your feedback regarding your stay. The view from the upper floors is a particular charm of our hotel that we love to recommend. Your kind words are the greatest encouragement and joy for our entire staff. We will continue to strive for further service improvements to ensure a comfortable and secure stay, aiming to be a "hotel that remains in your memory." We sincerely hope to continue receiving your patronage. Our entire staff looks forward to warmly welcoming you again.Mitsui Garden Hotel Ginza Premier Front Office Manager
Guest User
Standard , 1 Bed Single
Stayed in Aug 2025
Solo traveler
4 review
9.5/10
Amazing
Posted on Sep 7, 2025
The hotel has excellent view, the room was a bit small but since I was traveling by myself it was ok. The location is perfect and staff were very friendly.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ginza Premier. We also appreciate you taking the time to share your feedback. We will continue striving to be a hotel that provides greater satisfaction to our guests. We sincerely hope you will continue to patronize Mitsui Garden Hotel Ginza Premier.Mitsui Garden Hotel Ginza Premier Front Office Manager
Mark Ryan Briones
Standard , 2 Beds
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 25, 2025
The best hotel I’ve stayed so far in Tokyo. Ginza is my most favorite district in Tokyo, and knowing Ginza as a luxury place, it is surprising to be at a 4-star hotel that doesn’t break the bank. I love the location that it is near to everything that you need - train station, Don Quijote, konbini, pharmacy, malls. The cherry on top - the great view of the skyscrapers of Tokyo, especially the Tokyo tower from a distance. I like how the room is designed to have a great view of the skyscrapers as well aside from the lobby. The room was quite small, but I do understand due to the limited spaces and such in Japan. Even though the room is small, I’d still give it a 5/5 due to the overall cleanliness, view, amneties, elegance and luxurious vibe that doesn’t need to be expensive, great toilet and bath as special mention. The staffs are very helpful and attentive. Their simple greetings and smiles are more than enough to make you feel welcome and brighten up your day/night. If I would go back to Tokyo in the next couple of months, I will definitely book again on this hotel, as this is the gem I’ve found.
If the management will allow, I would like to have a special mention to Sue (I’m not sure if the spelling is correct). She is very attentive to me and helped me ensure that me and my dad’s luggage are secured, and of course when it was time for me to get the luggage. She is polite and made me felt warm with the little and quick side conversation we had. Hope to see Sue again when I come back. It is nice to meet her, and hopefully may keep in touch.
Thank you management team for always keeping your guests welcome and at home.
-Mark
Response from Property: Thank you for your continued patronage of Mitsui Garden Hotel Ginza Premier. We sincerely appreciate you taking the time to share your feedback during your stay despite your busy schedule. We sincerely appreciate your kind words.
We are also deeply grateful for your generous praise of the staff who assisted you. They were delighted to hear about the comments you shared with us.
We will continue striving to enhance our services so that your stay remains comfortable and worry-free, and so that we can be a hotel that leaves a lasting impression. We sincerely hope for your continued patronage.
All our staff look forward to welcoming you back.
Mitsui Garden Hotel Ginza Premier Front Office Manager
helenaniki
Standard , 2 Beds
Stayed in Jul 2025
Family
11 review
8.7/10
Very Good
Posted on Aug 19, 2025
The hotel boasts an excellent location, right in Ginza, making it incredibly convenient for shopping, especially for luxury brands, with high-end boutiques at every turn.
The only real highlight of the hotel is the view of Tokyo Tower from the lobby; otherwise, there's nothing particularly special about it.
The staff were quite friendly. Despite me not speaking Japanese or English, the front desk used a translation device to communicate, making the check-in process very smooth.
Given that it's Ginza, Tokyo, where space is at a premium, the room size was actually quite decent.
Disposable slippers need to be requested from the front desk, while disposable toiletries are available for self-collection by the elevator.
The toilet in my room didn't have an automatic flush function, and I'm unsure if this was the case for other rooms. Moreover, the flush was incredibly loud – loud enough to definitely wake up anyone sleeping if you used it in the middle of the night.
Additionally, there were loud motorbikes passing by at night. If you're a light sleeper, I'd recommend contacting the hotel in advance to request a quieter room.
Original textTranslated by Google
Response from Property: Thank you for staying at Mitsui Garden Hotel Ginza Premier.
We sincerely appreciate you taking the time to share your feedback despite your busy schedule.
Our hotel is conveniently located within a 5-minute walk from the nearest Shimbashi Station, close to Ginza's Central Street, the Kabuki-za Theatre, and Tsukiji Market.
As one side faces the main street, we can accommodate requests for rooms on the opposite side. Please let us know in advance.
We apologize for any confusion regarding the room facilities.
The toilet does not flush automatically. Therefore, please use the flush button located beside the toilet seat.
We listen carefully to all feedback and strive to continuously improve our services to ensure your satisfaction.
We are committed to working daily to provide you with a comfortable stay.
All our staff sincerely look forward to welcoming you back.
Mitsui Garden Hotel Ginza Premier Front Office Manager
202058****
Deluxe , 2 Beds , View Bath
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Aug 20, 2025
The room was spacious and spotlessly clean. It was also very quiet, ensuring a great night's sleep. The facilities were comprehensive, and most importantly, the hotel boasts an excellent location. The front desk staff were incredibly friendly, and English communication was seamless. I would definitely consider staying here again in the future.
Original textTranslated by Google
Response from Property: Thank you for staying at Mitsui Garden Hotel Ginza Premier. We also appreciate you taking the time to write a review.
We are deeply grateful for your kind words of praise for our staff. We are committed to providing language training to our staff so that they can serve a wide range of guests. We will continue to strive to be a hotel that provides even greater satisfaction to our guests. We kindly ask for your continued patronage of Mitsui Garden Hotel Ginza Premier.
Mitsui Garden Hotel Ginza Premier Front Office Manager
HolidayTime
Standard , 1 Bed Queen
Stayed in Jun 2025
Solo traveler
7 review
9.5/10
Amazing
Posted on Jul 28, 2025
I loved my stay at this hotel, and the room was clean and very comfortable. All the amenities you could need, bottles of water and pyjamas were provided. The view of the city was fantastic!
The staff were professional and helpful.
The hotel is in a great location, about 6 minutes walk to a station with many lines and a couple of blocks away from the main Ginza shopping streets.
I didn't try the bar or restaurant but they seemed liked by guests.
Response from Property: We would like to express our sincere gratitude for choosing Mitsui Garden Hotel Ginza Premier from among the many hotels available. We would also like to thank you for taking the time to write a review.We provide bottled water in each room. Additionally, we have an amenity bar available, so if there is anything you need, you can feel free to take it from there.We sincerely appreciate your kind words regarding our staff's service and hospitality. Your warm words are the greatest encouragement and joy for our staff. We will do our utmost to assist you in any way we can during your next visit, so please do not hesitate to let us know.The bar is open until late at night and is enjoyed by many guests. The restaurant is also available for breakfast, lunch, and dinner. We hope you will visit us again in the future.We will continue to strive to meet your expectations and provide service that exceeds them. We look forward to welcoming you again in the future.Mitsui Garden Hotel Ginza Premier Front Office Manager
D1825****
Standard , 2 Beds
Stayed in Jun 2025
Family
2 review
9.5/10
Amazing
Posted on Jul 26, 2025
I booked a 25 sqm twin room, which was perfectly spacious and ideal. The location in Ginza is fantastic, making it easy to get anywhere. You can even see Tokyo Tower from the hotel. What's more, there's a direct bus to Narita Airport right behind the hotel. The only minor drawback was the lack of a washing machine and dryer, which made the price feel a bit on the higher side.
Original textTranslated by Google
Response from Property: Thank you for your continued patronage of Mitsui Garden Hotel Ginza Premier. Thank you for taking time out of your busy schedule to give us your feedback on your stay. We thank you from the bottom of our heart. We will continue to make efforts to further improve our services so that you can stay with us comfortably and with peace of mind, and so that we can be a ‘hotel to remember’. We look forward to your continued patronage. We look forward to welcoming you again.
Mitsui Garden Hotel Ginza Premier Front Office Manager
GracieX
Standard , 2 Beds
Stayed in Jun 2025
Family
21 review
10/10
Outstanding
Posted on Jul 23, 2025
The hotel lobby is stunning, with a minimalist design on the 16th floor where you can enjoy views of Tokyo Tower. The location is excellent, not far from Ginza and within walking distance. It's also very close to Shimbashi subway station, making it incredibly convenient to get to Tsukiji Fish Market and Odaiba via the Yurikamome Line. Plus, Don Quijote is right next door. The rooms are quite good for a city-center hotel, they even come with a bathtub, and the cleanliness is top-notch. Highly recommended!
Original textTranslated by Google
Response from Property: Thank you for staying at Mitsui Garden Hotel Ginza Premier. Thank you for taking time out of your busy schedule to give us your feedback on your stay. We thank you from the bottom of our heart. We are conveniently located in a place where you can go anywhere you want to go. Thank you also for your kind words regarding the cleaning. We will continue to focus on our guests' perspective so that they can enjoy a pleasant stay with us. We look forward to welcoming you again.
Mitsui Garden Hotel Ginza Premier Front Office Manager
Anonymous User
Standard , 2 Beds
Stayed in Jun 2025
Family
11 review
8.0/10
Very Good
Posted on Jul 14, 2025
A direct bus from Narita Airport gets you to the hotel entrance in about 1.5 hours. The hotel's location is truly unbeatable – Don Quijote is right downstairs, and you'll find FamilyMart and 7-Eleven convenience stores right next door. Ginza is just a ten-minute walk away, making it incredibly convenient for dining and shopping. For such a prime, high-value location, the room itself is impressive: it features a separate wet and dry bathroom area and ample space to open two 28-inch suitcases. The staff were also very good. I would definitely choose this hotel again for my next trip.
Original textTranslated by Google
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Ginza Premier.
There is a bus service from Narita Airport right in front of our hotel for your convenience.
There are also several convenience stores nearby for your shopping needs.
We would like to thank you from the bottom of our hearts for the many compliments you have expressed to our staff. We will do everything we can to help you, so please do not hesitate to contact us. Your warm words are the greatest encouragement and pleasure for our staff. We will share your kind words with our staff.
We will continue to strive to meet and exceed your expectations in the future.
Mitsui Garden Hotel Ginza Premier Front Office Manager
Pinkyhippo
Standard , 2 Beds
Stayed in May 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 8, 2025
Is a beautiful hotel with Don Quijote just across, Natural Lawson at ground level and next street, there is Family Mart and 7-11.
Is about 5-10 min walk to subway and train stations. Also walking distance to Ginza shopping area.
Room is spacious where we can open up 1 luggage comfortably. There’s a sofa and the view of Sumida River could be seen from our room.
What we really like is the airport bus just stop at entrance of the hotel. We arrive and depart from there. No need to go lug our bags in subway.
We also tried the breakfast on last day… so worth it. Overall, I would stay there again if ever in Tokyo. Oh, you can also see Tokyo sky tower from the lobby.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Ginza Premier from amongst the many hotels available. We would also like to take the time to thank you for your valuable contribution.
Our hotel is located within a 5-minute walk from the nearest Shimbashi Station, and is close to Ginza's Chuo-dori Avenue, the Kabuki-za theatre and Tsukiji Market. There are also convenience stores and drugstores in the vicinity, which are very popular with our guests.
Furthermore, the Tokyo Tower can be seen from the lobby on the 16th floor, which is very popular with guests. The view of the illuminated Tokyo Tower at night is particularly special.
Breakfast is based on the concept of health, with fresh, tasty vegetables and a varied, well-balanced menu.
We are happy to hear that you liked our breakfast.
Our staff will continue to strive to meet and exceed your expectations. We look forward to welcoming you again.
Mitsui Garden Hotel Ginza Premier Front Office Manager
Anonymous User
Standard , 1 Bed Single
Stayed in Jun 2025
Business traveler
20 review
10/10
Outstanding
Posted on Jul 18, 2025
Ginza's best view, great breakfast and friendly staff. Easy to go anywhere.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ginza Premier. Thank you for taking time out of your busy schedule to give us your feedback on your stay. We thank you from the bottom of our heart. The restaurant is proud of its monthly wholemeal galette and crepes, which are prepared in the live kitchen. We are delighted to hear that you enjoyed your stay with us. We would like to express our sincere thanks and appreciation for the great compliments you have given to our staff.
We will continue to make every effort to ensure that our guests have a pleasant stay with us. We look forward to welcoming you again.
Mitsui Garden Hotel Ginza Premier Front Office Manager
Guest User
Standard , 1 Bed Single
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Aug 1, 2025
Great location without being very crowded and noisy!
Response from Property: Thank you for staying at Mitsui Garden Hotel Ginza Premier. We also appreciate your feedback after your stay. Located in the 8th block of Ginza, the hotel is in a quiet area. We are glad that you were able to relax and enjoy your stay. All of our staff were very pleased to read your comments. We hope you will stay with us again if you have the opportunity. We look forward to seeing you again.Mitsui Garden Hotel Ginza Premier Front Office Manager
Guest User
Standard , 1 Bed Single , Smoking
Stayed in Jul 2025
Business traveler
2 review
10/10
Outstanding
Posted on Oct 11, 2025
Good view, good location , good price
Response from Property: Thank you very much for choosing to stay at Mitsui Garden Hotel Ginza Premier.
We also sincerely appreciate you taking the time to share your feedback.
We will continue to strive and improve to become a hotel that satisfies our guests even more.
We look forward to your continued patronage of Mitsui Garden Hotel Ginza Premier. Mitsui Garden Hotel Ginza Premier Front Office Manager