Hilton Vienna Park Reviews

What a terrible experience, Stayed in an executive room for 2 nights. Staffs of front desk chats themselves without working, they only do least work for you. No amenities, (perhaps you can ask for them to bring, but usually other 5 stars hotels notice you what you can get or prepare them in your room. As for Hilton Vienna Park? Nothing. No information, None of amenities in the room, even shower cap or toothbrush) Except the location is right in front of the one of the Vienna’s train station, nothing was good. Executive room is exactly same room with the standard room, room and bathroom is tiny. Water is for free when you check-in, if you stay more than one day, you need to pay up to EUR 5 for one bottle. Lounge has no snacks, only coffee and tea was prepared. Hya** near HBF station is clean, spacious, great view and facilities. Amenities are Byredo. Hilton has a sauna, but it is under maintenance(no information when it will be finished maintenance). I left my bags inside the room when I checked out. After 15 mins, I found out my bag was missing, so I asked them to find out and because I know where I left it I described it in detail. But the staff of the front desk didn’t even inform housekeepers the details, he just ask them to find a gray bag and tell me I need to wait. If you heard you need to wait and don’t check-up the progress, then you need to wait forever. There was no other guests, but they didn’t inform me whether they found it or not until I asked them. (After I asked they finally called the housekeeper again and check the progress) I have waited for 30mins but they told me there was nothing. When I packed my stuff in the morning, I intentionally put it on the gray couch and didn’t put it in the luggage, because I need to bring it on the plane. The hotel service is nonsense and frustrating. Trip to Vienna was perfect, staying here the last day in Vienna ruins my whole day and trip. Because of the brand name it my be 5 stars, but the condition of the room and the service is pretty much 3 stars hotel. Thank you, Hilton. You made my day.

For a hotel that's 50 years old, it's surprisingly well-maintained. **Pros:** * It's clean and hygienic. * The location is excellent, with most main attractions accessible within a 15-20 minute walk. * A Sixt car rental office is conveniently located inside the hotel. **Cons:** * The room quality, by Chinese standards, is closer to a 4-star hotel, certainly not 5-star. * While most of the staff were pleasant, there were a few individuals who were exceptionally arrogant and rude. For instance, when we arrived at 9 PM and inquired about parking at the front desk, a black-haired female staff member was incredibly dismissive and impatient 🙄. * We also had to wait 20 minutes for our room key, as they claimed their system had crashed. * I booked a king-size room via Ctrip, specifically requesting a quiet, high-floor room, but was assigned a ground-floor room with absolutely no view. * Despite my booking, an additional 30 Euros was charged upon check-in. * Hotels in Austria are generally reasonably priced, and for the same cost, I wouldn't recommend this one. * The hotel was noticeably crowded with Indian guests.

A great hotel offering excellent value for money. The room was a bit on the small side, making it a tight squeeze for three people. On the plus side, the breakfast was very generous. Its location is quite good, not far from most attractions.

Great location and value. Will go again

Hotel was in a great location, really close to the train station with direct train to the airport.

The hotel service was terrible check in and check out took a lot of time to be done! Lost my personal stuff in the room during my stay from Saturday through Sunday! Called Monday morning either too early no one handling lost and found or calling back again! Wrote email to ask for help and after a week later no single reply!

HOTEL ROOM WAS EXACTLY THE SAME AS SHOWN ON THE WEBSITE. EXELLENT HOTEL. PRIME LOCATION NEXT TO THE MITTE TRAIN STATION AND 10-15 MINUTES WALK FROM THE CITY CENTRE.

All things perfect, the only thing only room service for long stays, will not clean very well, otherwise everything is excellent.

Exceeded expectations. Excellent location, with easy access to all major attractions.

I don’t understand why the check-in process dragged on for 20-30 minutes for each guest—it was unreasonably slow.

Location is perfect! Just 2 mins walk from CAT AirPort Express station. There are lots of restaurants nearby, Overall good stay but the housekeeping should have done better job in cleaning the room

The room was spotless, and breakfast was great. The location is absolutely unbeatable! It's just a 1-minute walk to the subway station, with a supermarket and various restaurants right next door. Couldn't have asked for a better experience!

Hotel is clean and tidy. The room is a bit small. The facilities is old.

The hotel boasts an excellent location, with a shopping mall, supermarket, and subway station right on its doorstep. A beautiful park is also conveniently located just outside. Our room was spacious and spotless, and the in-house restaurant served delicious food. All in all, a very convenient and highly recommended stay.