Guest Reviews of Hansu Shanhai Tonghua Inn (Zhangjiajie Biaozhimen No. 2 Branch)
9.2/10
Very Good
857 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.0
Service9.4
Cleanliness9.2
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All reviews(857)
Positive reviews(837)
Reviews with photos/video(351)
Close to scenic area(90)
Friendly staff(85)
Classy environment(73)
Many amenities(26)
Well designed(20)
Well decorated(10)
Has facilities for children(8)
Amazing natural light(6)
Negative reviews(20)
Храп
Princess Family Friendly Room
Stayed in May 2025
Family
13 review
10/10
Outstanding
Posted on Jun 12, 2025
Location is great, few minutes to park entrance.
Room is brilliant (Hello Kitty style).
Host is the best, helped us with tickets cheaper, than official prices.
Gave us free water and let us check-in later, for our kid could have day sleep.
So, after all, choice of this hotel is the best we could do.
Response from Property: 感謝你的好評,祝你生活愉快~
Jakob
Family Room With Balcony
Stayed in Apr 2025
Solo traveler
12 review
8.5/10
Very Good
Posted on May 13, 2025
All good. Perfect location to enter the south gate.
Chooses a balcony but it's definitely not a balcony. Other then that no complaints
Response from Property: Thank you for the comments from American international friends, I wish you good luck!!!
Anonymous User
Family Room With Balcony
Stayed in Feb 2025
Solo traveler
15 review
3.0/10
Posted on Mar 24, 2025
Overall experience: very Bad.
The hotel and some of the buildings next to it are under construction. So if you planned to be inside the hotel after 7:00, you should think again. The lobby and the staircase towards the rooms are also under construction.
The room looks nothing like the pictures and it is much smaller from what it supposed to be.
Some places in the room were relatively clean but most of the room was dusty and uncleaned.
The only thing this hotel got is the fact that it's close to the park, but so are another 100 hotels nearby.
Response from Property: Thank you for your photo-like review from your international friend from Israel. I'm very sorry. The lobby and corridor of the hotel are not being renovated as you said. I don't know if you expressed it incorrectly or it was a problem with the translator. It's the hotel next door that is being renovated. The hotel pictures and the room are consistent. As for what you said, it's a lot smaller. The room also has a balcony, but you may not have opened it. The total area is about 30 square meters. I don't know how your country defines the area. What you said about hygiene is really upside down. The room is changed and cleaned for each guest. It's not like it hasn't been cleaned for a long time. You still said that the advantage of the hotel is that it is close to the scenic area. Although you said there are more than a hundred hotels, ours is the closest. Finally, I wish you good luck!
Besim
Quiet Elegance Twin Room
Stayed in Aug 2025
Traveling with friends
16 review
10/10
Outstanding
Posted on Sep 13, 2025
Everything was very nice, clean rooms and the Hotel owner is an amazing guy and very nice.
I'd recommend this Hotel every time again!
Response from Property: 感謝你的好評,祝你生活愉快哦~
Guest User
Mountain Adjacent Tranquil Twin Bed Room
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 5, 2025
One word, amazing.
First the hotel location is perfect. You are near the park, there is a beautiful and tasty street market at 2min.
Rooms are also perfect, not to expensive and very clean. We had a very restful night.
Perfect for traveling with friends.
And the owner is very friendly with 2 funny little dogs.
Response from Property: 感謝國際友人的認可與好評,祝你生活愉快哦~
Guest User
Family Room With Balcony
Stayed in Jun 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 20, 2025
Great location just next to the entrance to the national park and friendly staff!
Response from Property: 感謝華僑同胞的好評,祝你生活愉快哦!
markus
Attic Double Room
Stayed in Sep 2024
Solo traveler
12 review
9.0/10
Great
Posted on Oct 29, 2024
Some misunderstandings about wifi. Diff information like QR in the room. Reception then says different.
But nuce and calm.
Response from Property: Thank you, and I wish you good luck.
Itay Tzafrir
Family Room With Balcony
Stayed in Dec 2024
Solo traveler
20 review
8.0/10
Very Good
Posted on Jan 9, 2025
Great host, helped a lot. Hotel was in a bit of construction so amenities not so good. The room I ordered was without electricity so I got a smaller room.
Response from Property: Thank you and good luck!
Jessica1457
Family-friendly 2-bed Room
Stayed in Nov 2024
Traveling with friends
7 review
8.5/10
Very Good
Posted on Dec 13, 2024
Really convenient location, nice enough facilities if you are looking for a cheap accommodation for a hiking trip around the park. We stayed in the two double bed room, heating was good and hot showers too - would recommend for value for money!
Response from Property: 謝謝好評,祝好運!
Klo99
Attic Double Room
Stayed in May 2024
Solo traveler
15 review
10/10
Outstanding
Posted on Jun 5, 2024
Nice decorated rooms, super well located hostel next to the East entrance to the park, close to good restaurants, hot showers 24h, good amenities,24h front desk. Above all great hospitality. The owner itself will help you with your trip and will try to make you feel like home. You even have the opportunity to experience a local tea ceremony.
Response from Property: Thank you for your evaluation. We are close to the entrance of the scenic spot, with free parking spaces, free planning and explanation of tourist routes, and free agency for discounted tickets to the scenic spot. I wish you a happy life~
Ivaa
Twin Loft
Stayed in Oct 2024
Traveling with friends
9 review
9.5/10
Amazing
Posted on Nov 25, 2024
The room is very close to the park entrance, 2-3 minutes on foot. The staff is friendly, they arranged everything quickly and helped us get into the room (loft, top floor, no elevator). The room was spacious, we had the option of heating with air conditioning. Her bed was clean, the floor and bathroom could be a little cleaner. The water in the shower flowed quite slowly.
Response from Property: 謝謝你的好評,祝你好運吧~
Guest User
Family Room With Balcony
Stayed in Jul 2024
Family
3 review
8.5/10
Very Good
Posted on Aug 9, 2024
Great location. The room was not cleaned while we stayed in the inn. We wish it would have been cleaned daily though.
Response from Property: 謝謝你的好評,祝你生活愉快~
Matej
Mountain Adjacent Tranquil Twin Bed Room
Stayed in Jan 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Feb 27, 2025
Clean hotel with central location.
Response from Property: 感謝你的好評,祝你生活愉快~
Aigerims
Twin Loft
Stayed in Mar 2024
Traveling with friends
7 review
10/10
Outstanding
Posted on Apr 8, 2024
The hotel is recommended. The location is perfect, it takes 4-5 minutes by walk to the East Gate to the Zhangjiaje National park.
The room is clean with basic needs for tourists. The area is quite, because it's far from the main road.
Hotel's stuff is kind and nice.
Response from Property: Thank you and wish you a happy life~
Guest User
Princess Family Friendly Room
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 5, 2025
The boss is very friendly and the service is very good. The room is clean and hygienic. It is close to the East Gate and the environment is good. He mainly helped me buy discounted tickets. Five-star praise
Original textTranslated by Google
6/17
Response from Property: Thank you for your praise, I wish you a happy life~