Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 9, 2026
Guest User
The hotel was really clean, and the service was excellent. They even gave us a free upgrade, so we ended up staying for several days straight. It was fantastic! The main thing is the great value for money. We'll definitely be back.
Facilities: Excellent, well-equipped
Cleanliness: Spotless
Environment: Elegant
Service: Top-notch
Show more
Price per night from:AU$ 108
Posted on Jul 27, 2026|Deluxe Room-King Bed
fionho78The hotel's location is truly exceptional, nestled by the Suzhou Creek on the North Bund, right next to the historic Waibaidu Bridge. It offers panoramic views of Lujiazui and the iconic Bund skyline. The hotel's understated Baroque luxury seamlessly blends with the neoclassical style of the Bund, exuding sophisticated elegance.
The hotel lobby is a grand affair, featuring a massive crystal chandelier, soaring ceilings, and a majestic marble staircase. Adorned with captivating artworks and sculptures, it feels like an immersive art space – a perfect blend of vintage charm and modern sophistication. Every corner speaks of prestige and refinement. Our room was incredibly comfortable and spacious, with exquisite design and meticulous attention to detail. Both the room's size and amenities were simply perfect.
Breakfast is served on the second floor in the Western restaurant, which boasts expansive views. Every table offers a glimpse of the Suzhou Creek and the Bund, making it wonderfully comfortable and relaxing to enjoy breakfast by the window while watching the river.
The only minor drawbacks were the slightly large gap under the shower door, which could lead to water spilling out if the showerhead was pointed incorrectly. Also, the buffet selection at breakfast wasn't particularly extensive, and there were limited bread options. However, the à la carte menu was quite good. Overall, our stay was very satisfying.
Show more
Price per night from:AU$ 451
Posted on Jun 29, 2026
Yiyiyaoayao
My child had an exam nearby, so I wanted to find a close place to rest. I'd seen this hotel being renovated and thought I'd give it a try.
I arrived earlier than my check-in time and asked if there was an available room I could get into sooner. I ended up waiting about 10 minutes until a room was ready, and then they gave me the key card.
Upon entering, it was clear the room had just been cleaned – the floor was still wet, a sign it had just been mopped. It had a smart toilet, and I didn't use the shower. The hand soap was verbena-scented, and there were two bottles of Nongfu Spring bottled water. Being on the side facing the residential area, it was relatively quiet. The air conditioning was powerful. The TV was a Skyworth smart TV, which allowed for on-demand content and screen mirroring. There's a small booth seating area with cushions and a small coffee table in the room, which is great for eating and means you're not just confined to the bed. Everything I've mentioned so far was satisfactory, but now for a pretty critical issue.
As shown in image three, this huge bag of trash was left outside my door from 10 AM until 2:30 PM. It was ridiculous. Every time I went in or out, I could smell the garbage. There's actually a partition between rooms a bit further down; if it had been placed even 5 or 10 meters further away, I wouldn't have had to complain. This was particularly disappointing. The trash caused significant air pollution and was a very unpleasant experience. I hope the hotel takes this seriously and properly trains and assesses its service staff.
Show more
Price per night from:AU$ 57
Posted on Jul 20, 2026|Pearl Tower View Room
Az88zaThey gave us an ideal room with a view of the Pearl Tower! The service was excellent; they really went out of their way to help us due to our flight cancellation because of a typhoon. At the reception, there were Russian-speaking hostesses, and the local hostesses also spoke decent English.
The rooms truly felt like heavy luxury! Everything worked perfectly.
On the downside, breakfast was very specifically Chinese, you really had to pick and choose what to eat to avoid food you weren't accustomed to. Also, the hotel allegedly miscalculated our stay twice, increasing the cost retroactively each time. Another unpleasant detail is that booking this hotel through Trip.com is considered a pre-booking, and you will effectively be charged twice at the hotel itself, plus a deposit for your stay. The pre-booking amount will only be refunded a few days after checkout – just be prepared for this.
Show more
Price per night from:AU$ 434
Posted on Jul 30, 2026|Guestroom - Bund-View (Double Bed)
TING ChiAI had an incredible stay at this hotel, and the overall experience was absolutely wonderful. First of all, the hotel enjoys an unbeatable and prime location in Shanghai. [爱心]The transportation here is extremely convenient, allowing easy access to major scenic spots, shopping areas and city landmarks. It saves plenty of traveling time, which is perfect for tourists exploring the city.
The highlight of my stay was definitely the stunning room view. From the room window, I could directly overlook the magnificent Huangpu River and the iconic Oriental Pearl Tower. The daytime scenery is bright and pleasant, while the night view is breathtaking and spectacular. As the city lights turn on at dusk, the entire riverside and tower are illuminated with gorgeous neon lights. The shimmering river water matches the brilliant city skyline, creating a dreamy and luxurious urban night scene.
Watching the beautiful night view quietly in the room was extremely relaxing and healing. The panoramic view brings a fantastic visual enjoyment that perfectly represents the charm of Shanghai. Thanks to the superior location and amazing river view, this stay was unforgettable and worthwhile. I highly recommend this hotel for travelers who want to enjoy the best Shanghai night scenery.
Show more
Price per night from:AU$ 180
Posted on Jul 2, 2026
Aizhujiudiandehuangshaoye
An absolutely wonderful experience!
**Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it.
**Hygiene:** The hygiene was excellent; I didn't notice any issues.
**Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money.
This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.
Show more
Price per night from:AU$ 669
Posted on Jul 26, 2026|Superior Double Room
Guest UserPurely came here with the kids for a change of scenery to do homework. All the staff were great. There was a slight issue with the TV, but it was promptly resolved after we reported it. The night snack server was very nice, and the tangerine peel red bean soup was delicious. They even provided extra ice cubes on the side, which shows great attention to detail. We'll be back in a few days.
Show more
Price per night from:AU$ 85
Posted on Jul 29, 2026|King Deluxe Room
Guest User
Stepping into the room, I was immediately greeted by the towering 'Huangpu River Four-Piece Set' (referring to the iconic skyscrapers) outside the window. Sitting on the sofa, the Huangpu River unfolded before me like a dynamic scroll painting.
The bedding was incredibly soft and delicate; I instinctively wrapped myself tightly in the duvet. The Aesop pine-scented amenities were elegant and long-lasting, perfectly matching the Waldorf's style. The walk-in closet was well-designed and practical.
I had bought some 'Ice Beauty,' 'Goddess,' 'Pink Iron Cannon,' and 'Orange Dream' flowers, and was using the room's trash can as a makeshift vase. The thoughtful Nini noticed and kindly replaced it with a beautiful glass vase. 👍
Aaron and Katrina provided meticulous and attentive service.
It was a great 4-day experience. I'll definitely be back.
Show more
Price per night from:AU$ 491
Posted on Jul 26, 2026|Spectacular Bund View Twin Room
HY 75015This was my second stay at the W Hotel within three months, and once again, I was thoroughly impressed. The front desk kindly arranged a high-floor room, and the view from the window was absolutely captivating. From the concierge to the buffet restaurant and the swimming pool, all the staff were incredibly friendly, and the service was attentive and meticulous. Both stays have been very satisfying, and I highly recommend it.
Show more
Price per night from:AU$ 441
Posted on Jul 29, 2026|Light Luxury Smart Duplex Suite (65" HD TV + Mobile Screen Casting + AI Assistant)
Guest User
Walkable from the train station. Around the hotel there is alot of restaurant, shop, gift shop, with reasonable price and good too! Free coffee machine, tea, also laundry and gym. Unlimited water. Helpful front desk. The room is very clean and cold, since we went there on summer. There is a bidet on the toilet. The room also very spacious.
Show more
Price per night from:AU$ 70