Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.6/10
Excellent
MMenglitanle.The facilities are great, and the room is spacious. Every time I come to Shanghai, I stay at this hotel. The front desk service is excellent, and the cleaning staff do a thorough and meticulous job. I highly recommend this place; they even have free popcorn at the front desk and complimentary whiskey. My girlfriend and I always stay here. The movies are also great, and there's a free membership that allows screen casting. Rooms with windows offer a view of the plane trees.
RRouwanxinxinziThe price was great, especially since it's so close to the Bund and you can see the Oriental Pearl Tower from the window! It's also super convenient, being very close to the subway, making it easy to get anywhere. Nanjing Road Pedestrian Street is just around the corner, and you can even walk to the Bund. The service was excellent, and the cleanliness was good too. Since I arrived in the morning, they allowed early check-in as there was a room available. For food deliveries, a robot brings it up to your room, and the mini-fridge is stocked with complimentary bottled water, soda, and Coke. Working by the window was quite pleasant and relaxing.
Hotel near People's Square, Shanghai 8.4% of visitors choose this area
Price per night from:CAD 142
9.5/10
Outstanding
EELI1363We had a great stay at this cozy and friendly hotel. The staff were very warm and welcoming, and our room was nice and clean — they even left us some fruit as a welcome gesture. The breakfast was good, and there was also a coffee machine in the lobby, which was excellent. I highly recommend this hotel.
Hotel near Lujiazui Area, Shanghai 4.5% of visitors choose this area
Price per night from:CAD 60
9.5/10
Outstanding
GGuest UserWe are a newly married couple on honeymoon. Ritz Carlton Shanghai has exceeded our expectations especially with the excellent service provided by Yuna in the guest welcoming team. She noted that we are on honeymoon and went above and beyond to make our stay special by a cute hand written card and a cake, and custom room cards alongside other gifts as a surprise upon checkout. We are so happy during the stay and appreciate her gestures and attention to detail a lot.
Additionally the concierge team was great in helping to deliver everything we needed to our room as we are definitely one of the more difficult guests by getting a lot of food deliveries and taobao parcels haha.
Overall great stay, amazing service, excellent views of Shanghai sky line. We will definitely come back again for longer.
Hotel near Lujiazui Area, Shanghai 4.5% of visitors choose this area
Price per night from:CAD 471
9.4/10
Outstanding
Cchw_tThe hotel's location is fantastic. The lobby is on Sichuan Road, but there's also an entrance on Zhongshan East Road, making it super convenient to get to the Bund. After dinner, we relaxed at the hotel and waited for the Bund to be a bit less crowded before heading out for a stroll, which was really pleasant. The hotel's own restaurant is Michelin-starred, with an elegant atmosphere and good quality dishes. The bar is also great for a drink with a view of the Bund. As for the hotel facilities, they are top-notch, as expected from a hotel of this caliber. Overall, it was a very good experience.
Hotel near The Bund Area, Shanghai 17.3% of visitors choose this area
Price per night from:CAD 429
9.4/10
Outstanding
GGuest UserTerrible. Will not stay again. The check-in SOP was unclear, forcing guests to ask multiple questions, even for basic information like breakfast times and location. The room smelled of smoke, possibly due to old or poorly maintained air conditioning. The front desk staff denied there was a smoke smell and only after repeated requests did they show me other rooms, about half of which also smelled of smoke. Their service attitude was both arrogant and perfunctory. The operational procedures were also a mess; for example, after checking in, I found the room didn't even have a kettle and called to request one. Ten minutes later, housekeeping knocked on the door, saying they needed to replace the in-room magazine. It was bizarre to replace a monthly magazine after check-in. The kettle that was eventually delivered was wet inside and out, with a strong disinfectant smell inside. The ice bucket in the room also had water and already smelled foul when opened. The hotel management is riddled with loopholes everywhere; quality is in the details. The hard furnishings like the toilet and bathtub in the room were old, the shower handle was broken, and the water pressure was worse than a 3 or 4-star hotel. The linens were average. However, the bedding and mattress were good.
Hotel near The Bund Area, Shanghai 17.3% of visitors choose this area
Price per night from:CAD 745
9.4/10
Outstanding
AAnonymous UserThe hotel has a minimalist Japanese style, with a clean and atmospheric environment. The staff are very friendly, warm, and thoughtful. They offer a complimentary shuttle service to and from the airport on the hour, which is super convenient for catching flights – a big plus!
However, staying for four consecutive days, the breakfast selection was incredibly monotonous and never changed. It got really boring after a while. The late-night snack options were also very limited, with only noodles and congee available – far too few choices.
Furthermore, during my stay, I noticed that the indoor air felt stuffy and poorly ventilated, always with a stale odor. My room was close to the road, so opening the window meant car noise, but closing it made the room stuffy and smelly, which significantly reduced my comfort.
On a positive note, they thoughtfully gave me a small souvenir when I checked out, which was a lovely touch. Overall, the service and airport shuttle were good, but the stay would be much better if they could improve the breakfast variety, add more late-night snack options, enhance room ventilation and soundproofing, and eliminate the stale indoor smell.
Hotel near Shanghai Disney Resort, Shanghai 27.6% of visitors choose this area
Price per night from:CAD 84
9.4/10
Outstanding
GGuest UserA perfect family-friendly experience at Banyan Tree Shanghai on the Bund! 💯
The floor-to-ceiling windows in the room offer an amazing direct view of the Oriental Pearl Tower, and the night view is absolutely stunning.
The lavish breakfast can easily last you until lunchtime, and right downstairs is the riverside promenade, perfect for leisurely strolls with the kids.
Being surrounded by the Huangpu River and such beautiful scenery makes for such a happy stay~
Especially the butler service – so thoughtful, every single butler was outstanding! I'll definitely choose to stay here again next time...
Hotel near The North Bund Area, Shanghai 1.2% of visitors choose this area
Price per night from:CAD 422
9.2/10
Very Good
TThe Lonely TravellerMight I say, our entire stay at the W was marvelous from beginning to end. Upon arrival, we were greeted and helped with our luggage straight yo our room. The staff at the front desk was extremely friendly. She even offered to upgrade us to a room with a better view seeing that we were celebrating and visiting Shanghai for the first time. Each staff seemed to acknowledge our existence all throughout the hotel. This made us feel like extremely important people.
Our room was absolutely stunning and oh my was the view ever so perfect. Room service was excellent. Their burger was probably the most delicious. We visited amd stayed in many hotels around China and this one definitely left some beautiful memories.
We would highly recommend staying here if ever visiting Shanghai. Every penny spent was worth it.
Hotel near The North Bund Area, Shanghai 1.2% of visitors choose this area
Price per night from:CAD 434
9.1/10
Good
GGuest UserThe hotel is very convenient, located near Shanghai Railway Station. The staff kindly allowed me to check in early and upgraded my room. Although there was a language barrier, they were very helpful and used a translation app to communicate with me. The hotel also has free facilities such as a kids’ playroom, gym, and laundry room.