Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 4, 2026
JanetPOur stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional.
We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home.
Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed.
The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in.
The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious.
Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River.
We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable.
The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings.
While our overall experience was excellent, I have a few suggestions for improvement.
One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable.
As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar.
I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal.
Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety.
Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.
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Price per night from:€ 801
Posted on Jul 8, 2026
Anonymous UserWe stayed 6 nights in Hotel Sosei Sapporo. It takes 10-12 minutes walk from Sapporo station, the hotel just located next to Sapporo Factory, a historical building which became a shopping mall.
We satisfied with all the services provided by the hotel, including breakfast, welcome drinks, room service and reception. Most of the hotel staff can speak English, they are friendly and helpful.
Definitely we will stay in this hotel again if visit Sapporo again.
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Price per night from:€ 218
Posted on Jul 21, 2026|Standard Twin
MH ChiamGreat location and excellent service!The location is highly convenient, especially since Exit 15 connects Sapporo Station directly to the hotel. The staff was incredibly accommodating; they allowed us to store our luggage at the concierge overnight between our stays. When we checked in for the second time, we were thrilled to find they had already delivered our bags straight to our room. While the first room was typical for a Japanese hotel, our second room was noticeably more spacious. We could easily open our luggage in the corner and still have plenty of room to walk around.
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Price per night from:€ 91
Posted on Jul 23, 2026|Superior Double Room
Guest User10 mins walk to Sapporo station. Chose to stay there because I wanted to take the airport shuttle bus on my return date to Singapore, and their brand of hotel. It was very convenient.
Staff were friendly and helpful, room was nice
except the one I stayed in facing the train track so TOTALLY NO RESTFUL NIGHTS AT ALL.
I asked the front desk they said they couldn’t change the room because of the price I paid for. It was not very cheap but it was less than S$200 per night. I am not sure how to check if the room is facing any noisy direction in the app.?!
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Price per night from:€ 100
Posted on May 11, 2026
Chabrior Turbulo
The most comfortable bed I’ve ever had in a hotel.
We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities.
The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch.
The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here.
The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi.
Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.
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Price per night from:€ 174
Posted on Feb 8, 2026
Guest User
This onsen hotel is definitely worth the price. The environment and hygiene are excellent, and the room layout is fantastic. The yukata was the most comfortable I wore during my Hokkaido trip. The service was absolutely superb, especially the proprietress at the Kaiseki restaurant, Shoan. She was incredibly elegant and generous, giving us an authentic and meticulous Japanese service experience. The private onsen with a fee had average views. The outdoor public onsen was closed on the day of my stay due to cold weather. The indoor onsen, for a hotel of this price point, was quite ordinary. Therefore, I wasn't entirely satisfied with the onsen experience. All in all, while it might not be exceptionally surprising, this is a hotel that's well worth its price.
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Price per night from:€ 204
Posted on Jan 11, 2026|Family&Leisure Room 4 Non-Smoking
Tracey_T📍 Excellent Location
· Convenient Transport: Just a few minutes' walk from Ōdori Station, with direct access to the underground shopping arcade.
· Nearby Attractions: Within walking distance to Ōdori Park (famous for its Christmas market) and the shopping streets, ideal for sightseeing and shopping.
· Great Amenities: A convenience store is located right downstairs, perfect for quick purchases and daily necessities.
🏨 Hotel Facilities & Services
1. Thoughtful Room Design
· Separate toilet and bathroom, allowing multiple family members to use simultaneously—ideal for families.
· In-room mini-kitchen and washing machine provided, adding convenience for longer stays or family trips.
2. Dining & Leisure
· Varied Breakfast: A rich selection that ensures a satisfying start to the day.
· Onsen Facilities: The hotel offers hot spring services (not experienced this time).
⛄ Travel Experience
· Thanks to the hotel's prime location, we easily visited Ōdori Park's Christmas tree and enjoyed playing in the snow.
· The nearby underground shopping arcade made for a compact and fulfilling shopping and sightseeing itinerary.
Overall, its good for us, and definitely will come back.
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Price per night from:€ 119
Posted on Jun 21, 2026
Novak001The location is fantastic! You can access Tanukikoji shopping street directly from the back door, and it's a short walk to places like the prefectural office. The room was spacious, and the breakfast curry rice was delicious, especially with an onsen egg (mostly because Hokkaido rice is so good!). Coming back after a day out and having a soak in the large public bath on the top floor was incredibly relaxing.
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Price per night from:€ 103
Posted on May 9, 2026
Guest UserThe hotel room is spacious, and the location is excellent. After leaving Nakajima Park, you can reach it by walking straight along the main road and then turning right. The hotel also offers a free shuttle bus to JR Sapporo Station. The Executive View Room provides great views, and the room is so large that you can fit as many large suitcases as you need without any problem.
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Price per night from:€ 58
Posted on May 29, 2026
Anonymous UserThere's a free shuttle bus service from JR Station, I took the 13:00 bus and arrived at the hotel at 13:45. The staff kindly allowed me to check in early, which was really nice. They have a water park and large onsen facilities. Both the breakfast and dinner buffets were delicious; even though the variety wasn't huge, the food quality was consistently good. The Chateraise desserts and ice cream bars were especially tasty! On the day I checked in, there were Japanese, Hong Kong, *********, Korean tour groups, and even a Japanese school group. Although there were a lot of people, the hotel grounds are extensive, and the buffet items were refilled very quickly both morning and evening.
The hotel has a classic feel, but everything is very well-maintained. The most traditional thing was that the air conditioning in the room was pre-set to 25 degrees Celsius, and the windows couldn't be opened. Given the current weather, it was a bit stuffy...
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Price per night from:€ 106