Explore 5-Star Hotels in Sapporo

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

This is by far the best onsen hotel I've ever stayed in! It's located around Jozankei town, with a shuttle bus service from Sapporo, making it very private and quiet. The room is spacious enough, and the private onsen is excellent – my skin felt so smooth after a soak. The bedding was comfortable, and the pillows were quite high-tech. The floor-to-ceiling windows offered a healing view of the snowy landscape, and if you're lucky, you might even spot a raccoon! The service was top-notch, patient and enthusiastic. I have to rave about the food at this hotel; the Italian dinner was incredible, every dish was superb, using seasonal local ingredients and beautifully presented. After dinner, you can even take some rice balls, desserts, and drinks back to your room. The hotel has a smoking room and vending machines, so you don't have to worry about going hungry. I'd love to come back again in the summer if I get the chance.

A renowned 5 ⭐️ hotel conveniently connected to the Sapporo JR station within 10 mins straight stroll. The Daimaru shopping mall 🛒🛍️ is situated right above for tax free retail shopping. The hotel looked 👀 grand & posh, & bit pricey, probably because it coincided with the Sapporo Snow & Ice Festival ⛄️❄️🧊 which is within short walk to Odori Park. With special access to the Club floor privileges, we enjoyed additional pampering F&B indulgence 🍷🧀🦐 . The hotel room is big & spacious but the overall facilities & decor are a bit nostalgic. The service is good👌 Sadly not much nightlife in this area, in comparison to Susukino area which comes to life @ night with more oishi eateries & great shopping 🛒 🛍️

The room was large and clean, and the hot spring facilities were excellent with a huge space. Dinner offered a wide variety of dishes, including unlimited domestic Japanese wagyu beef grilled fresh on the spot. For the same amount of steak, I would pay 10,000 yen for just 6 small pieces at Hokkai-En Yakiniku in Niseko town. The pizzas were also made to order. They even poured champagne from a brand new bottle into clean glasses for us. And the price was very reasonable; I even wondered if there was a mistake in the bill, haha! 😄

At first glance, the hotel surprised me with its traditional environment. Everything is covered with tatami, even the aisles and the entrance. The in-room wooden bathtub, as well as the public and private onsens, were awesome—I really enjoyed soaking in them. The only disadvantage was the food; while the plating and portions were excellent, the taste could've been better. Also their snack bar was quite frugal.

Location: If you couldn't book the hotel's free shuttle or the Kappa Liner bus, you can take rapid bus #7 or #8 from Sapporo city center to Daiichi Hotel Mae, and the hotel is right there. There's also a bus to Sapporo Ski Resort that stops at the same platform. Room Amenities: The room was clean, tidy, and very spacious, and it even had its own private hot spring bath. I booked a package that included breakfast and dinner. The food was just okay, but there was a self-service bar and some snacks.

Used the hotel as my base for day travels to Otaru, Furano / Biei. First overnight stay was without breakfast but that was lucky as I saw overflowing waiting crowds even at 6.45am!!. Subsequent stay was 4 nights - buffet spread was good and delicious - but 4 days of similar breakfast was abit repetitive - fresh omelette counter was manned by 1 person … not the efficiency I think of for Japan. Obvious is also the clearing of tables / turn over are slow due to a petit looking trolley with space for only max 2 trays (the reason for the long queue?) Room wise was comfortable, but with paper thin walls - i hear baby crying, people coughing or people on phone speakers not to mention the occasional loud thumps on wall ..had to use ear plugs in order to sleep. As it’s End June, the sky gets bright by around 3.30am … and the light leaking from The curtain does not help .. so it was also blind fold. Overall if not for the the nice and helpful Chinese speaking reception team .. I would have a mediocre experience at the hotel. Pic of the ‘leaking’ curtain which did not block out the lights for a good night sleep.

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

The hotel was very nice. We got the corner rooms (208-209) and they had nothing to complain about. Spacious than most standard rooms in Japan. Our room has sofa and a table. Separate toilet, washing basin zone, and the shower room has a bathtub and a shower head separately. (I don't like thw combination one so i purposely chose this type of room) The cleanliness was superb, you can put the card on the bed and the sticker at the door to sign them to help clean the room and change the bed sheet. The room is equipped with a mini fridge, hair dryer, robes, air humidifier, kettler, few glasses and mugs, air freshener spray, slippers, laundry bag (for laundry service). Staff were nice, breakfast buffet was great (no need to book in advance, can pay upfront) The closest stations are the Tozai Line (orange): Nishi juitchome and the Namboku, Toho, Tozai Line: Odori station.

I had a very pleasant and comfortable stay at Grand Mercure Sapporo. One of the highlights was definitely the lounge, which offered a wide variety of snacks and drinks throughout the day. It was well-stocked, nicely presented, and provided a great space to relax, whether for a quick refreshment or to spend some quiet time. The overall atmosphere of the hotel was calm and soothing, making it an excellent place for rest and recovery. The environment felt peaceful, and everything was designed to help guests unwind. After a busy period of work, this stay served as the perfect break to recharge both physically and mentally. I also appreciated how the hotel balanced comfort with convenience, creating a space where I could truly disconnect from work stress while still feeling well taken care of. This trip left me with very good memories, and I would highly recommend it to anyone looking for a relaxing getaway or even a short work break. I would definitely consider staying here again in the future.