Echarm Plus Hotel (Hangzhou Binjiang Olympic Expo City) Reviews
Echarm Plus Hotel (Hangzhou Binjiang Olympic Expo City)
No.135 Tai'an Road, Binjiang District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Guest Reviews of Echarm Plus Hotel (Hangzhou Binjiang Olympic Expo City)
9.6/10
Excellent
2385 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.6
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All reviews(2385)
Positive reviews(2363)
Reviews with photos/video(360)
Friendly front desk staff(309)
Delicious breakfast(219)
Convenient for shopping(117)
Perfect for business trips(94)
Close to metro(59)
Tasty coffee(36)
Awesome gym(28)
Fantastic river view(10)
Negative reviews(22)
Guest User
Smart Room - Night View (Double Bed)
Stayed in Sep 2025
Couple
2 review
8.5/10
Very Good
Posted on Nov 2, 2025
We enjoyed our stay here. Room is clean and of a good size. Everything is good. No complaints. Like the night sensor light in the room. Very useful when going toilet in the night. There are some cafe, restaurants in surrounding buildings if need to find food.
Response from Property: 非常感謝您的評價,很遺憾沒能得到您的滿分好評,説明小宜還有進步空間!客人的每一絲需求都是我們真誠為之努力的方向!我們酒店位於濱江商業區,對面就是星光大道步行街,吃喝購物觀影一體化!距離地鐵一號線和六號線衹需步行5分鐘左右,最近五月天在我們附近奧體中心開演唱會呢~我們離奧體地鐵2站直達,門口還有共享電車騎行,非常方便~當然自駕遊的客人也可以放心選擇我們,我們擁有免費停車場!!早餐是自助的形式,中西結合,很好的照顧到了不同口味的客人!當然,我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
chee ivan
Ikea Family Suite (High-end Amenities + Smart Guest Control + High-floor View)
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 27, 2025
The location is just across the shopping malls. Room is spacious. There are coffee machine available near the reception. Dessert available in the evening.
Response from Property: 感謝您在眾多酒店裡選擇了我們,小宜倍感榮幸能夠得到您的青睞。本店是宜尚plus版本。打造30秒入住,免費停車場,機器人送物,24h洗衣,攤點式早餐呈現國民本味,明檔麪點暖心暖胃,進口現磨咖啡緩解一天的疲憊。主打物美價廉,出差旅遊首選酒店~重點是小宜家房間全部都是明窗!!讓您的視野更開闊!我們的每一次用心都能被細心您所發現,小宜真是感動之至呢,誠如您所言,我們一直致力於打造一個旅途中温馨的家,小宜也一直遵守待客如親友的態度,服務每一位客人,您住得舒心也是小宜最大的開心
Guest User
Smart Room - Night View (Double Bed)
Stayed in Feb 2025
Traveling with friends
6 review
9.5/10
Amazing
Posted on Apr 22, 2025
Great location and just opposite Star Avenue.
Love their free coffee and desert drinks at lobby area. The room is big and the bed is comfortable.
The daily free buffet breakfast is very nice and delicious. We really enjoyed our stay at this hotel.
Response from Property: Thank you very much for staying at Xiaoyi and sharing your experience. Xiaoyi understands that no matter how many advertisements there are, they are not as good as the most authentic evaluations from guests. We have always attached great importance to word-of-mouth publicity and attach more importance to the personal feelings of every guest! It is a pity that Xiaoyi did not get your full score. It proves that Xiaoyi still has room for improvement. We will continue to work hard to serve every customer. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. After all, we are a young and energetic hotel. Your praise is the driving force of our efforts, and we must serve every customer well. The hotel is located in the Binjiang Commercial District, opposite the Xingguang Avenue Pedestrian Street, which integrates eating, drinking, playing, shopping and watching movies! There is also free freshly ground coffee in the lobby, 24-hour self-service laundry service on the third floor, and cute little robots delivering things, which is convenient and safe. Hahaha, please continue to support us as always and look forward to meeting you again!!
Guest User
Standard 2-bed Room
Stayed in Feb 2025
Traveling with friends
9 review
9.5/10
Amazing
Posted on Mar 10, 2025
hotel location is excellent. It is directly opposite the Star Avenue mall so we could just cross over the road to get our meals and shopping done.
Hotel amenities is also impressive - its side door will lead you to a mini mart. There is also flower tea and unlimited supply of freshly brew coffee. There is also a laundry room for complementary washing of clothes.
Hotel Front desk staff are quite helpful but one that stands out is Xiao Wang. He always goes out of his way to make our stay a pleasant one.
Response from Property: Thank you very much for your evaluation. It is a pity that I did not get your full praise, which means that Xiaoyi still has room for improvement! Every need of the guests is the direction we sincerely strive for! Our hotel is located in Binjiang Commercial District, opposite the Xingguang Avenue Pedestrian Street, which integrates eating, drinking, shopping and watching movies! It takes only about 5 minutes to walk to Metro Line 1 and Line 6. Recently, Zhang Jie held a concert at the Olympic Sports Center near us~ We are 2 stops away from the Olympic Sports Center Metro, and there is a shared tram at the door, which is very convenient~ Of course, guests who drive themselves can also choose us with confidence, we have free parking! ! Breakfast is in the form of buffet, combining Chinese and Western, and takes good care of guests with different tastes! Of course, we must work harder to create a five-star standard. I look forward to the next trip, and we can create more perfect service for you.
Guest User
Smart Room - Night View (Double Bed)
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Sep 3, 2025
Thank you so much for an amazing stay and good service, we were very happy of the cleanness and also for the non smoking smell, thank you again
Response from Property: 非常感謝您入住小宜,並作出分享~小宜明白再多的廣告,不如住客最真實的評價~我們向來重視口碑宣傳,更加重視每一個客人的切身感受!!我們始終相信好的口碑一 定是從客人最真誠的滿意度推薦出去的~小宜家主打北歐風格設計+全屋智能客控,不光深受差旅客人喜愛,不少年輕人都喜歡來小宜家打卡拍照呢。工作遊玩一天,卸下白天的繁重,靜靜地在小宜家睡上一覺,柔軟席夢思床墊放鬆一天疲憊。小宜也一直遵守待客如親友的態度,服務每一位客人,您住得舒心也是小宜最大的開心~
Guest User
Smart Room - Night View (Double Bed)
Stayed in May 2025
Couple
2 review
9.0/10
Great
Posted on Jun 25, 2025
Safe and very convenient. Shops and restaurants are just steps away from the hotel!! Recommend to friends if they were to go and visit this place!!
Response from Property: 非常感謝您的評價,很遺憾沒能得到您的滿分好評,説明小宜還有進步空間!客人的每一絲需求都是我們真誠為之努力的方向!我們酒店位於濱江商業區,對面就是星光大道步行街,吃喝購物觀影一體化!距離地鐵一號線和六號線衹需步行5分鐘左右,最近五月天在我們附近奧體中心開演唱會呢~我們離奧體地鐵2站直達,門口還有共享電車騎行,非常方便~當然自駕遊的客人也可以放心選擇我們,我們擁有免費停車場!!早餐是自助的形式,中西結合,很好的照顧到了不同口味的客人!當然,我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
Daniar Tang
Smart Room - Night View (Double Bed)
Stayed in Apr 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Jun 7, 2025
Good environment with ample amenities nearby. Friendly and helpful staff too, especially 小罗
Will definitely go back and stay during my next trip to Hangzhou 👍
Response from Property: 感謝您在眾多酒店裡選擇了我們,小宜倍感榮幸能夠得到您的青睞。本店是宜尚plus版本。打造30秒入住,免費停車場,機器人送物,24h洗衣,攤點式早餐呈現國民本味,明檔麪點暖心暖胃,進口現磨咖啡緩解一天的疲憊。主打物美價廉,出差旅遊首選酒店~重點是小宜家房間全部都是明窗!!讓您的視野更開闊!我們的每一次用心都能被細心您所發現,小宜真是感動之至呢,誠如您所言,我們一直致力於打造一個旅途中温馨的家,小宜也一直遵守待客如親友的態度,服務每一位客人,您住得舒心也是小宜最大的開心~
Guest User
Standard 2-bed Room
Stayed in Feb 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 2, 2025
Had a great stay! The room was clean, comfortable, and featured a modern design. I’ll definitely rebook if I visit Hangzhou again. The staff were incredibly friendly and always offered me tea or desserts whenever I returned from outside.
Response from Property: 感謝您在眾多酒店裡選擇了我們,小宜倍感榮幸能夠得到您的青睞。本店是宜尚plus版本。打造30秒入住,免費停車場,機器人送物,24h洗衣,攤點式早餐呈現國民本味,明檔麪點暖心暖胃,進口現磨咖啡緩解一天的疲憊。主打物美價廉,出差旅遊首選酒店~重點是小宜家房間全部都是明窗!!讓您的視野更開闊!我們的每一次用心都能被細心您所發現,小宜真是感動之至呢,誠如您所言,我們一直致力於打造一個旅途中温馨的家,小宜也一直遵守待客如親友的態度,服務每一位客人,您住得舒心也是小宜最大的開心~
Guest User
Smart Room - Night View (Double Bed)
Stayed in May 2025
Couple
4 review
10/10
Outstanding
Posted on Jun 13, 2025
Good service and love the overall room environment.
Will recommend.
Response from Property: 感謝您在眾多酒店裡選擇了我們,小宜倍感榮幸能夠得到您的青睞。本店是宜尚plus版本。打造30秒入住,免費停車場,機器人送物,24h洗衣,攤點式早餐呈現國民本味,明檔麪點暖心暖胃,進口現磨咖啡緩解一天的疲憊。主打物美價廉,出差旅遊首選酒店~重點是小宜家房間全部都是明窗!!讓您的視野更開闊!我們的每一次用心都能被細心您所發現,小宜真是感動之至呢,誠如您所言,我們一直致力於打造一個旅途中温馨的家,小宜也一直遵守待客如親友的態度,服務每一位客人,您住得舒心也是小宜最大的開心~
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Traveling with friends
4 review
9.0/10
Great
Posted on Feb 9, 2025
Good location by an interesting walkable mall area and the metro. Breakfast is pretty good. Room is quite spacious.
Response from Property: 感謝您在眾多酒店裡選擇了我們,小宜倍感榮幸能夠得到您的青睞。本店是宜尚plus版本。打造30秒入住,免費停車場,機器人送物,24h洗衣,攤點式早餐呈現國民本味,明檔麪點暖心暖胃,進口現磨咖啡緩解一天的疲憊。主打物美價廉,出差旅遊首選酒店~重點是小宜家房間全部都是明窗!!讓您的視野更開闊!我們的每一次用心都能被細心您所發現,小宜真是感動之至呢,誠如您所言,我們一直致力於打造一個旅途中温馨的家,小宜也一直遵守待客如親友的態度,服務每一位客人,您住得舒心也是小宜最大的開心~
jinykim34
Smart Room - Night View (Double Bed)
Stayed in Mar 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Apr 15, 2025
Xiao yang very good receptionist.
I will definitely come back
Response from Property: 非常感謝您入住小宜,並作出分享~小宜明白再多的廣告,不如住客最真實的評價~我們向來重視口碑宣傳,更加重視每一個客人的切身感受!!我們始終相信好的口碑一 定是從客人最真誠的滿意度推薦出去的~畢竟我們是一個富有年輕活力的酒店呢,您的好評是我們努力的動力,我們更要服務好每位顧客。酒店位於濱江商業區,對面就是星光大道步行街,吃喝玩樂購物觀影一體化!大堂還有免費現磨咖啡暢飲、三樓自助24h洗衣服務、還有敲可愛的小機器人送物,方便又安全。哈哈哈,還請您能夠一如既往的支持我們,期待與您的再次相遇!!
Guest User
Smart Room - Night View (Double Bed)
Stayed in Mar 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on Jun 12, 2025
Enthusiastic staff & Good location
Response from Property: 非常感謝您的評價,很遺憾沒能得到您的滿分好評,説明小宜還有進步空間!客人的每一絲需求都是我們真誠為之努力的方向!我們酒店位於濱江商業區,對面就是星光大道步行街,吃喝購物觀影一體化!距離地鐵一號線和六號線衹需步行5分鐘左右,最近五月天在我們附近奧體中心開演唱會呢~我們離奧體地鐵2站直達,門口還有共享電車騎行,非常方便~當然自駕遊的客人也可以放心選擇我們,我們擁有免費停車場!!早餐是自助的形式,中西結合,很好的照顧到了不同口味的客人!當然,我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
Ms.Meihua
Smart Room - Night View (Double Bed)
Stayed in Jan 2025
Business traveler
25 review
10/10
Outstanding
Posted on Mar 21, 2025
Location, Service and Room all good.
Response from Property: 非常感謝您入住小宜,並作出分享~小宜明白再多的廣告,不如住客最真實的評價~我們向來重視口碑宣傳,更加重視每一個客人的切身感受!!我們始終相信好的口碑一 定是從客人最真誠的滿意度推薦出去的~畢竟我們是一個富有年輕活力的酒店呢,前廳小哥哥小姐姐不光顏值出眾,服務態度還非常温馨體貼~而且酒店位於濱江商業區,對面就是星光大道步行街,吃喝玩樂購物觀影一體化!大堂還有免費現磨咖啡暢飲、三樓自助24h洗衣服務、還有敲可愛的小機器人送物,方便又安全。哈哈哈,還請您能夠一如既往的支持我們,期待與您的再次相遇!!
Anonymous User
North European-Style Room - Night View (2 Beds) (Sofa)
Stayed in Aug 2023
Traveling with friends
10 review
10/10
Outstanding
Posted on Sep 21, 2023
The services from the very first service delivery point was good. The front desk officials were very helpful and accommodating. They were able to get me good price specials on the room o extend for 1 night.
The doorman was also very helpful and respectful! 👏👏👏
Once I’ve got to the room, it was very clean, no dust on the tables or window sill, nor the bathroom shelves & counters. The room came with full amenities and the ventilation of air was good during the night and day time.
The breakfast could be adjusted a bit where there will be a more variety of foods available on the counter tops for the guests. They can also include an iron board and iron into the rooms for urgent use.
6/15
Response from Property: Dear Guest:Highly appreciated to your nice-guality comments and praise. Your satification also made our team very happy. Thats our pleasure to privode sincere service to you , Wish you all best in Hangzhou ,Enjoy your journey..
Kenn LKL
Smart Room - Night View (Double Bed)
Stayed in Dec 2023
Business traveler
36 review
10/10
Outstanding
Posted on Jan 19, 2024
Very good hotel and very good service and front desk staff Ms Xiao Ou very helpful. Will definitely stay at the this hotel again next time i come to Hangzhou.
Response from Property: Highly appreciated to your praise for Xiao Ou and our staff, That is our pleasure to make you satisfied in our hotel ,Wish see you again soon