Fusong Hotels with Wifi

"Check-in was smooth. Before arrival, the front desk staff, Gao Jing, proactively contacted me via WeChat to inform me about the resort's amenities and hotel shuttle services. She also helped me book a mountain view room in advance, according to my preferences. The resort offers various attractions like a water park and cable car rides, along with special events like the firework festival with iron flower performances and fireworks. For trips to West Slope Tianchi Lake, the front desk kindly arranged a pick-up and drop-off driver. The breakfast was rich and varied. I highly recommend staying here."

"The room was clean, tidy, and odorless, with no unpleasant smells like smoke. The shower water pressure was good, and the towels and bath towels were clean, odorless, new, and not stiff. Everything was provided. The front desk staff were very friendly and helpful. 👍 It's also very convenient to get to the South Slope from here. I was lucky enough to even catch the local market nearby."

"This time, I stayed in a suite at the Wanda Jin Changbaishan Resort. The room was spacious and bright, with complete and clean facilities, making for a very comfortable stay. The hotel's location is excellent, very close to the resort's commercial street and the Zhenxi Ski Run, making it very convenient for getting around and sightseeing. The staff were enthusiastic and attentive, providing detailed and thoughtful service. The surrounding forest scenery is pleasant, and the air is fresh, making it very suitable for a relaxing family vacation with children. My kids even fell in love with the free KTV~"

"Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!"

"We booked a two-bedroom suite for two adults and two children, which was very convenient. We could even play in the living room at night. Breakfast at North Shore Restaurant, just left of the hotel lobby entrance, was also quite good. The butler service throughout our stay was generally satisfactory, however, we weren't informed in a timely manner that the slide facility was closed for maintenance. This led to us climbing for over half an hour with our kids to the slide's starting point early in the morning, only to be told it wasn't open yet – talk about despair… They later compensated us with slide passes, but these didn't include priority access to skip the lines, neither at the top nor the bottom! They also misled us into believing the ride line would be faster than the cable car line at the bottom. In reality, the cable car took 45 minutes, but we waited an hour and a half for the slide on the mountain, right in the middle of the day. We were exhausted and starving, feeling like we were on the verge of heatstroke. If we had known about such long queues, we would have rather foregone the slide passes than wait in line. We had four hours; couldn't we have done something better with our time?! We traveled all this way to the resort just to queue… Later, the manager offered us afternoon tea and buffet passes, and while their attitude was sincere, our overall good mood for the trip was significantly dampened. What was supposed to be a relaxing day at the hotel on our last day turned out to be the most exhausting. Sigh…"

"This hotel was an excellent choice for my trip, exceeding my expectations overall. The common areas were grand and spotless, and the room was spacious with plenty of natural light. The hot water, internet, and air conditioning all worked perfectly, and the facilities were comprehensive. The service was thoughtful and attentive, making my stay very comfortable and worry-free. The scenery is beautiful, and I'll definitely be back!"

"Super surprise one night stay, the twin bed room with children is not stressful, everyone can sleep well ～ Thanks to the front desk Xiaoxia Leilei for his service. After arriving at the store, every demand responded quickly, and the things needed were quickly sent to ～. The breakfast content is quite rich, especially the Ming stall can cook noodles and wontons, not bad. After eating, I went out for 2 minutes and walked to the distribution center. I successfully caught the first bus to Tianchi. It was a perfect day!"

"這次入住山居·雲舍中古南洋風民宿體驗太驚喜！民宿距離長白山西坡集散中心500米，出行很方便。整體氛圍感拉滿，庭院景緻雅緻，處處都是打卡點位，花草點綴，隨手拍照都很出片。房間空間寬敞通透，軟裝精緻考究，衞生做得十分到位。 周邊地道東北餐飲齊全，停車便利，還可以順道遊玩天沐温泉，森林公園，領略山野風光。閑暇坐在院中看書，店家服務熱情實在，貼心周到，不管是登天池還是周邊遊玩都能給到實用建議，來長白山旅行，這裡是非常值得選擇的落腳地。"

"Absolutely loved the decor on the first, second, and seventh floors – so many magical elements and the landscaping was meticulously done. The magic-themed room was fantastic; the bed was incredibly spacious, easily accommodating two adults and one child. The breakfast buffet was also extensive, even satisfying my picky eater. The complimentary magic market was a real highlight, we had an immersive experience all evening. Our butler, Nana, was incredibly attentive, frequently checking in to see if we were enjoying ourselves. Highly recommend!"

"Traveling solo this time, my stay at Wanda Realm Hotel was the warmest experience of my entire trip. A special thank you to Manager Zhang Qian. Even before I checked in, she patiently provided me with all sorts of information about the Wanda Resort, including attractions, important notes, and route planning. This saved me a lot of trouble as a first-time visitor and filled me with anticipation for my upcoming itinerary. I was also incredibly lucky to see the most beautiful Tianchi Lake! During my stay, Manager Zhang Qian provided incredibly thoughtful care. After learning about my travel plans, she proactively prepared breakfast for me. When I needed to extend my stay, she actively helped me coordinate to keep my original room, so I didn't have to switch rooms or go through any hassle. My entire check-in and stay experience was incredibly smooth. As a solo traveler, these seemingly small details made me feel like I was receiving care from family. What touched me even more was that after I had already left the Wanda Resort, the hotel staff contacted me immediately to inform me that I had left something behind at the hotel. They carefully kept it safe and actively helped me retrieve my lost item. This level of dedication, responsibility, and meticulousness deeply moved me and truly made me feel the Wanda Realm Hotel's commitment to every guest. Every staff member at Wanda Realm Hotel demonstrated what it means to make guests feel at home through their actions, leaving me with the most wonderful memories of my trip. My heartfelt thanks to Manager Zhang Qian and all the hotel staff for their hard work! Their professionalism and enthusiasm deserve to be recognized by more people. In the future, whether I return to Changbai Mountain myself or recommend it to friends and family, Wanda Realm Hotel will always be my top choice. I wish the hotel prosperous business and continued success, and I look forward to meeting again next time!"