Kunming Guanwei International Hotel (Wanda Twin Tower Xishan) Reviews

Customer service was superb. The front desk staff was helpful and meticulous, even patiently helped us through when we were ordering food delivery. A pity we didn't manage to get her name, but she was extremely professional and approachable. Cleanliness-wise, the room was generally clean upon check-in, with some wet spots on the ground, not sure if they were in a rush so they missed a puddle or two when cleaning. Nothing too big of an issue. We requested for a non-smoking room and while the room was spacious and smoke-free, unfortunately it was not a non-smoking floor, so the lift lobby and corridor area would often have a strong smoke smell. Might be a good idea to just have all the non-smoking rooms on the same floor(s) or more air purifiers in common areas. Overall, still a good stay and value for money! Will definitely consider when we are back in Kunming in future.