Guest Reviews of Orange Kunming Railway Station Hotel
9.7/10
Excellent
3196 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.7
Service9.8
Cleanliness9.7
Filter by:
Sort by:
All reviews(3196)
Positive reviews(3172)
Reviews with photos/video(612)
Convenient location(667)
Easy to get around(628)
Close to train station(492)
Delicious breakfast(486)
Friendly front desk staff(409)
Has facilities for children(23)
Awesome gym(21)
Negative reviews(24)
Guest User
Moon Glow Twin Room (Smart Control | King Koil Mattress | 65-Inch TV Projection)
Stayed in Oct 2025
Traveling with friends
2 review
9.0/10
Great
Posted on Nov 18, 2025
The hotel staff were very nice service even though the staff can’t speak English but we could communicate.👍🏻 For the room, clean, nice design and bed&pillows good smell. For breakfast not bad.
Response from Property: 親愛的桔友,太感謝你寫下這份滿是細節的好評,每一句認可都讓我們倍感温暖!特別開心即便員工暫時不會英語,也能和你順暢溝通 —— 這背後是夥伴們用耐心、手勢和真誠彌補語言差異,把 “讓客人舒心” 的心意落到實處,你的理解和包容也讓這份溝通更顯珍貴~你提到的房間乾淨整潔、設計漂亮,是我們精心打磨的居住質感,從角落的深度清潔到軟裝的審美搭配,都想給你一方清爽又養眼的小天地;床品和枕頭的淡淡香味,是我們特意挑選的温和香氛,就是希望你能卸下旅途疲憊,擁有安穩好眠;早餐我們也一直在用心優化品類和口味,能得到你的 “還不錯”,也是我們繼續升級的動力。能在服務、環境、床品、早餐這幾個維度都讓你滿意,這份肯定對我們來説格外珍貴。後續我們會組織員工開展基礎英語溝通培訓,同時繼續堅守衞生標準、維護房間設計質感、升級早餐品質,力求讓每一次體驗都更完善。
D41987****
Moon Glow Double Bed Room (Smart Guest Control & King Koil Mattress & 65-Inch TV Projection)
Stayed in Oct 2025
Business traveler
2 review
10/10
Outstanding
Posted on Nov 5, 2025
As a loyal Huazhu Hotels Group member, this Orange Hotel boasts the best hygiene and service I've ever encountered. The room, in particular, was spotless—not a speck of dust and completely odor-free. Both the cleaning staff and front desk personnel were incredibly welcoming, always greeting guests with a smile. The room itself was wonderfully quiet with excellent soundproofing. I was in Kunming for over a week on a business trip, and if it weren't for the inconvenient location relative to my appointments, I would have gladly stayed here the entire time. The hotel I switched to for the last two days had terrible soundproofing and was incredibly noisy.
Original textTranslated by Google
Response from Property: 親愛的華住會忠粉,太感謝您如此走心的好評!看到您説咱們桔子酒店的衞生和服務是您見過最棒的,還特意誇讚房間一塵不染、無異味,保潔阿姨和服務員笑臉相迎,小桔真的超感動!隔音效果佳、環境安靜,也是我們用心打磨細節的目標,能給您出差帶來舒適體驗,太榮幸啦~您的認可就是我們最大的動力,未來我們會繼續堅守品質,期待您下次來昆明,一定要再住桔子哦~祝您出差順利,事事如意!
M50411****
Queen Room
Stayed in Sep 2025
Business traveler
2 review
10/10
Outstanding
Posted on Nov 1, 2025
The hotel service is excellent, and it's very clean. I would definitely choose to stay here again.
Original textTranslated by Google
Response from Property: 親愛的桔友,感謝您對酒店服務和衞生的認可!能為您帶來舒心的入住體驗我們倍感榮幸,熱切期盼您的再次光臨,繼續為您提供貼心服務~
Haitang🌸shushangyouputao🍇
Moon Glow Twin Room (Smart Control | King Koil Mattress | 65-Inch TV Projection)
Stayed in Oct 2025
Family
6 review
10/10
Outstanding
Posted on Nov 9, 2025
Loved staying at Orange Hotel! The service was excellent and the breakfast was delicious.
Original textTranslated by Google
Response from Property: 親愛的桔友,看到您帶着滿滿愛意的點評,我們心裏暖乎乎的!😘 特別開心您能喜歡我們的服務和早餐——每一份貼心接待、每一道早餐菜品,都是我們想讓您在旅途中感受到的温暖。您的肯定是團隊最大的動力,我們會繼續把這份用心堅持下去~ 期待您下次再來橘子酒店,解鎖更多旅途小美好呀!祝您事事順心,常來相聚!
Guest User
Family Friendly Smart Children's Room
Stayed in Sep 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Oct 18, 2025
Location is very good. Just 10 minutes walk from the Railway Station.
Breakfast has a great selection of food and drinks.
Staff were very accommodating and helpful.
Room was clean and comfortable.
Response from Property: 親愛的桔友,非常感謝您的精彩點評!我們很高興得知酒店絕佳的地理位置——步行至火車站僅需10分鐘——為您的行程帶來了便利,也十分欣慰您喜歡我們豐富多樣的早餐選擇、樂於助人的工作人員以及乾淨舒適的客房。小桔非常期待您再次光臨,開啟又一段愉快的入住體驗!
M821133****
Sunshine Smart Business Room (Double Bed) (Tv)
Stayed in Sep 2025
Other
2 review
10/10
Outstanding
Posted on Oct 8, 2025
Facilities: Great, very satisfied.
Hygiene: Very clean, the cleaning staff tidied up meticulously every day.
Environment: Satisfied.
Service: The staff were warm and friendly, and the welcome drink in the lobby was delicious!
Original textTranslated by Google
Response from Property: 親愛的桔友,特別感謝您花時間細緻分享入住體驗!您對設施、衞生、環境的滿意評價,以及對工作人員熱情服務和大廳歡迎飲料的肯定,讓我們心裏特別温暖。每一份細緻的認可,都是我們優化服務的動力。我們已經把您喜歡歡迎飲料這件事記下來啦,下次您再來,一定第一時間為您備好。
M490921****
Queen Room
Stayed in Sep 2025
Solo traveler
22 review
10/10
Outstanding
Posted on Oct 5, 2025
Facilities: Very complete and quite new.
Cleanliness: Spotless, including the restrooms and shower areas.
Environment: Very close to the train station, making travel convenient. The hotel has its own restaurant, and there are many dining options downstairs. It's also very quiet at night.
Service: Very attentive.
Original textTranslated by Google
Response from Property: 親愛的桔友,太感謝您如此細緻地分享這次入住體驗!從 “設施完善且新”“衞生乾淨整潔(連衞生間、沐浴間都照顧到)”,到 “離火車站近、出行方便,酒店有餐廳、樓下吃的多還安靜”,再到 “服務貼心”,您把每一處優勢都清晰提及,這不僅是對我們的肯定,更讓我們知道用心打磨的細節都被真切感受到了,特別開心!我們會繼續守住這些優勢:一邊維護好新設施、保持衞生標準,一邊保障便捷的出行與餐飲配套,同時延續貼心服務,讓每一位客人都能住得舒服、吃得方便、出行省心。期待下次您再來時,還能收穫這樣全面又舒心的住宿體驗~
vcocca
Family Room
Stayed in Aug 2025
Family
7 review
10/10
Outstanding
Posted on Oct 2, 2025
I originally booked the Orange Hotel nearby just for a convenient overnight stay before catching a train the next day, but it completely, absolutely exceeded my expectations! From the warm and enthusiastic service at the front desk when I first walked in, to the fully smart and incredibly clean room, and then the exquisite breakfast and comprehensive gym and laundry facilities... everything surpassed what I had anticipated. I'd even say that if all Orange Hotels nationwide operated at this standard, I wouldn't need to consider any other hotel ever again! As a side note, there are many great small restaurants around, and transportation is very convenient! Highly recommended, I'll definitely be back!
Original textTranslated by Google
Response from Property: 親愛的桔友,太感謝您給予我們如此高的評價和認可!看到您説入住體驗完全超出預期,從前台熱情服務、全智能乾淨的房間,到精品早餐、齊全的健身洗衣設施都讓您滿意,甚至期待全國桔子酒店都能達到這個標準,我們整個團隊都備受鼓舞,這是對我們工作最大的肯定!也特別開心您發現了周邊有很多好吃的小店,還覺得交通便利。我們會繼續保持這個服務和品質標準,期待您下次出行時,能再次選擇我們,享受同樣優質的入住體驗!
M47155****
Queen Room
Stayed in Aug 2025
Solo traveler
9 review
10/10
Outstanding
Posted on Sep 16, 2025
The room was very clean and comfortable, and the service was warm and attentive. The location is excellent, very close to both the train station and the subway station.
Original textTranslated by Google
Response from Property: 親愛的桔友,非常感謝您的好評!您的認可讓我們倍感温暖~房間的乾淨舒適、服務的熱情周到,是我們始終堅守的服務初心;而靠近火車站與地鐵站的優越位置,也是我們希望為您出行節省精力的貼心考量。我們會繼續保持這份用心,期待下次還能為您提供舒心的體驗,祝您生活愉快,出行順利!
1356435****
Queen Room
Stayed in Aug 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Sep 18, 2025
The location is fantastic – very close to Kunming Station, which is super convenient for high-speed rail and the airport bus. The overall environment was pleasant, and the cleanliness was excellent. The staff were very friendly and provided excellent service. The front desk even upgraded our room type, which was a really nice touch.
Original textTranslated by Google
Response from Property: Thank you for your positive review! The hotel is conveniently located near Kunming Station, the high-speed rail, and the airport shuttle. The clean environment, the upgraded room type at the front desk, and the attentive service staff—every detail has been truly satisfying. We're thrilled to continue this commitment and look forward to providing you with a pleasant experience again!
M826205****
Queen Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 29, 2025
**Service:** The staff were all incredibly friendly and helpful!
**Facilities:** New and very comfortable.
**Cleanliness:** Spotless.
**Environment:** The surroundings were very clean and well-maintained. The breakfast was also delicious, and the front desk staff were all incredibly thoughtful and polite, always responding promptly to our requests. Thank you!
Original textTranslated by Google
Response from Property: Dear guest, we are delighted to see that you have broken down your stay experience into service, facilities, hygiene, and environment, and praised them one by one. You also specifically mentioned that the breakfast was delicious and the front desk lady was considerate and polite. In terms of service, the team always wants to put the attentiveness of "responding to needs in a timely manner" into practice. The front desk lady's politeness and initiative will be remembered by you, and they will definitely be very happy. The facilities are new and comfortable, the hygiene is clean, and the environment is tidy. These are the basics we care about most in hardware maintenance and daily care, just to make your stay feel at ease and comfortable. The fact that you find the breakfast delicious is the greatest affirmation of the catering team - every bit of care can be clearly felt by you, which is the best encouragement for us! Thank you especially for taking the time to share these details. In the future, we will continue to protect this "good experience", whether it is the warmth of the service, the comfort of the facilities, or the taste of the breakfast, we will stick to this care~ I look forward to bringing you such a comfortable stay experience when you come again next time.
205023****
Queen Room
Stayed in Sep 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Oct 29, 2025
Clean and comfortable, and the service was great too.
Original textTranslated by Google
Response from Property: 親愛的桔友,太開心你能喜歡咱們酒店的乾淨環境、舒適體驗和貼心服務!這三點是我們一直最看重的,能讓你都滿意,就是對我們最大的肯定~之後我們會繼續守住這份 “乾淨、舒服、服務好” 的初心,不管你下次是短期出行還是長住,都盼着桔子酒店能繼續給你帶來舒心的住宿感受。
M14503****
Queen Room
Stayed in Jul 2025
Business traveler
51 review
10/10
Outstanding
Posted on Aug 20, 2025
The room was very clean, the staff were attentive, and the cleaning lady was very enthusiastic. It's highly recommended, and I'll definitely come back next time. Breakfast had a good variety, and it wasn't crowded when eating.
The room was very clean, and the surrounding area was quiet. It's super close to Kunming Station, only a 500-meter walk. Breakfast was plentiful, and the butler's service was very attentive. All in all, I'm very satisfied and will definitely come again next time.
Original textTranslated by Google
Response from Property: 親愛的桔友,看到您如此滿意我們的入住體驗,我們真的太開心了!感謝您對房間乾淨度、安靜環境的認可,能讓您在便捷的位置(步行 500 米即達昆明站)享受舒適的休憩空間,是我們最基礎也最看重的事。而早餐的豐盛、管家的貼心服務能得到您的肯定,更是對我們團隊最大的鼓勵 —— 這背後是每一位員工對細節的用心打磨。您説 “下次還會再來”,這句話就是對我們最好的嘉獎!我們已經悄悄記下您的喜愛,期待下次能再次為您提供同樣出色的服務,讓您的昆明之行依舊舒心順遂。祝您生活愉快,萬事順意!
Raquel Monreal
Sunshine Smart Business Room (Double Bed) (Tv)
Stayed in Jun 2025
Couple
40 review
10/10
Outstanding
Posted on Sep 20, 2025
I had a wonderful experience staying at Orange Hotel Kunming Railway Station. From the moment I arrived, the staff were welcoming and attentive, making check-in very smooth. The location is convenient, just a short walk from the station.
The room was very cozy, clean, and well designed. The hotel also offers a very delicious breakfast buffet.
Overall, Orange Hotel is a great choice for travelers looking for convenience, and comfort. I’d definitely stay here again!