Hotels near Downtown- West Kerby C Train, Calgary

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

The receptionist was very cheerful and the room was very clean! It is also located conveniently in Downtown Calgary. However, the temperature of the shower can be a bit tricky to adjust as it will either be too hot or too cold. But I was very satisfied overall and would recommend this hotel to fellow solo travellers!

The Hotel is beautiful. From the main entrance, to the rooms and the Little Chief restaurant. Beds were very comfortable. Love the design elements of the room! Each staff encounter was excellent, they always exhibited a high level of customer service. Really appreciated the dining experience! Again the staff were very accommodating and approachable. We chose Indigenous courses that were excellent, although the portions were quite large. We attended the Colin James concert, which was epic! The venue was great! Perfect Birthday celebration!

Perfect stay, clean huge room, comfy huge king bed, friendly frontdesk ladies for check in and out, toiletries from crabtree & evelyn smell really good, towels, full length mirror, safety box, coffee machine etc all in. Free cookies on check in and it’s so yummy and timely. Responsive reply to email, held the room for us for super late check-in. Free parking, within 15 min drive to Calgary airport. Offers shuttle at $5 as well. Second time staying and will always be our go-to when we fly! Trip.com offered the best price after coins off, great!

The oasis park is definitely a highlight for this hotel. My kids love going on the slides and we had a great time there. The hotel is a bit dated but the rooms are well renovated. We have no issue even with the sofa bed .

Nice and cozy and clean. ⭐️⭐️⭐️ Pool amenities is family-friendly too. Restaurant for breakfast is ⭐️⭐️⭐️⭐️ Parking lot is accessible too. ❗️But my request to book my room atleast closer to my sister was not granted even they confirmed the day before we arrived. We were put on different floors instead. We booked for 4 rooms in total for this trip. 👎🏻

A good hotel considering the price and location. For a 3 star property, it meets the stated standard. Comfortable beds. Spacious lobby. Everything works.

This is my second visit this time it was perfect they renovated it since i walked in smells sooo clean and fresh the housekeeping manger sooo helpful and kind The buffet for dinner amazing Indian cuisine over all very nice experience especially at the pool

This motel is not Econo Lodge in & suites university. Which we stayed also, and was much better than this one (econo lodge motel village). The room was small and the bathroom smelled unpleasant. The smell came from the shower curtain, which touches the bath tub water. When taking a shower, the water doesn't drain as fast so your feet end up soaking in that water along with the smelly fabric shower curtain. Also, the bath was weirdly higher than the ground so be very careful when getting in. During our stay, there were several bugs that found their way into our room during the night (Mosquitos, flies). The buzzing sound prevented us to sleep so we had to kill the bugs and go back to sleep each time. We also had problems with our room key, we had them replaced several times and you have to slide the card quite a few times before it unlocks. I think it's loose and you need to get the exact right angle, which is annoying when you have your hands full. I recommend the other econolodge situated behind this one. The staffs here are very friendly. For breakfast, they offered coffee, tea but without lids. There's bread and juice served in a solocup (but u can just use the coffee cup). There were muffins. If you have allergies, I suggest you to bring your own food. The price for this motel vs the other econolodge were the same. We try to avoid staying at the same place for our whole trip in case we don't like our room but we ended regretting not booking the other econolodge for our entire trip.

The room facilities are a bit old, but the hygiene is good, the price is cheap, and parking is convenient. However, the front desk service was really subpar. I couldn't understand why, while the front desk was processing my check-in, a supervisor came over and started chatting with them about irrelevant things, leaving me standing there waiting for them to finish. The first room card didn't work, so I had to go back downstairs, queue up again to exchange it, and they kept asking me if I was using it correctly. Am I stupid? Do I not know how to open a door? Terrible service.