"Booked the room couple days before but when i arrived at the hotel, our room was given to another guest who the receptionist said had the same name as mine. I dont know how it happened as it is protocol for hotel staff to ask for id for verification. So it took it some time before they they gave us new room and i needed to come back at the front desk the next morning to fix the mix-up that they have caused. The good thing is Trip.com was very helpful and urgent in assisting me with my check-in problem. Trip.com agent went out and beyond the service she provided. And because of that, I will be a loyal Trip.com client."
"The accomodations were great. The staff, accomodating and professionl. However, when I typed my query into my computer asking for accomodations CLOSE to the event I was attending .... well....THAT was not the case. A solid 20 minute drive in a large city with which I am unfamiliar was not fun. In future I will change my search strategy."
"Hilton Garden Inn West Edmonton offers excellent value with clean accommodations, welcoming service, and convenient access to many of Edmonton’s top attractions. It’s a dependable hotel if you’re looking for a comfortable stay on the city’s west side."
"The hotel is ideally located to locations for downtown Edmonton and West Edmonton. The breakfast choice is very good for this standard of hotel. The rooms are spacious and general facilities are good such as gym and pool. There is no bar or food lounge but there are lots of restaurants nearby. What lets it down is that it is quite dated and looking a little wornout/tired. To some degree it is starting to look more Motel than Hotel and impressions are really important. In my view the rooms are in need of a modern renovation. Despite that I would stay again. I dont think it deserves the rating that it has on Trip.com and would put it at 7.5/10."
"Been here many times for overnight stays and we appreciate the value of what you've paid for.
Something different I just noticed: the breakfast area is not as well kept as before with this younger attendant unlike the older lady before, not proactive as well in refilling food and supplies. Other than that everything's fine."
"We had a great stay at Best Western Plus last weekend during the snow storm. I asked for a hygiene kit from the front desk and she gladly offered the shaver and the cream I desperately needed. I will be back this summer and I will stay at this hotel again"
"Advantages:
1. It is less than 10 minutes drive from West Mall and the location is good.
2. The pool is good, and there is a hot tub warm pool.
Breakfast is free.
Disadvantages:
Breakfast is small, very general, barely eat, who let it be free ......"
"The hotel is in a good location, not far from the West Mall, clean and hygienic, late check-out is available, good experience, slightly poor service, the waiter does not smile when taking the luggage"
"It was just a trouble free, comfortable stay with front desk staff that were helpful, flexible and friendly. Great sleep on a good bed with good pillows and *extra treat*: sheets and blankets, not a comforter, which is always my preference. I find with comforters it's hard to regulate temperature because for the most part, they don't breathe at all, so I'll take blankets and sheets, any day. Slept like a baby."
"The hotel is good and clean. The rooms are similar to what you see in the photos. Front desk staff is friendly. The rooms had an old coffee maker and the coffee is not the best. At some point they removed the old towels and didn’t replace them with new ones. Overall good experience."
Very Good
105 reviews
8.2/10
1 night
From US$ 95
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9.1/10
Great
GGuest UserThe room is relatively clean, the toilet is too shallow, the flushing is afraid of splashing on the body, can the hotel change it?
GGuest UserThe hotel is very conveniently located in downtown Edmonton, within walking distance to attractions and public transport. Hotel staff were friendly and hospitable. I do, however, think the hotel is in need of a renovation to modernise it as the interiors and fixtures were outdated. The hotel could also help with the room doors as their opening and closing can be loud and disruptive if trying to sleep. For a next trip to Edmonton, I would stay again.
JJuliana Shuk PingThe hotel is quite new and room is big and clean. Staff is not very helpful or proactive although they are courteous. They did not proactively sent someone to make the sofa bed at night but rather ask me to do it myself. The body wash was not refilled and I have to use shampoo to take bath.
GGuest UserThis was our second stay at this hotel. Last year's experience was good, so we returned, but this time, the experience wasn't as good.
The negative service review stems from the fact that on our departure morning, the cleaning staff knocked on our door at 8:45 a.m. to ask what time we'd check out. I've stayed in many hotels, but this was the first time I'd encountered such a situation. It was very strange. We were supposed to leave before 11 a.m., so we were fine. This was incredibly unprofessional. I couldn't believe this was a Hilton Double Tree! Did the hotel really want us to leave early? Were they interrupting guests to avoid delaying cleaning? I can't understand if this is something the hotel trains its staff to do, or if it's just their own behavior. The cleaning staff knocked on our door with a piece of paper and a pen to fill in the check-out time.
The room amenities were also less than satisfactory. There was no microwave or electric kettle, the bedside phone didn't work, and the hair dryer was broken (I later had it replaced by housekeeping).
Positives: Clean, comfortable bed, great view from the west-facing window, mostly friendly staff, breakfast wasn't free but had a good variety, and the location was good, about a 10-minute drive from the West Mall.
CCurling CoachWe booked the Argyll because of its proximity to the Saville center. We were attending a Curling camp that started early in the mornings. It was an eight minute drive to get there. The beds were awesome and comfortable, but the rooms were older and beaten up a little bit. The stay probably would’ve been fine except there was a rave at the bar attached to the mall that was half outside and it went until about 10:30 PM. It was super loud in the rooms. We also had a next-door neighbour that started his parties at one or two in the morning. Even after complaining the first night, they still left him in the room next to us for the next night. I got very little sleep for two nights in a row. The breakfast wasn’t much but fine anyway. There’s lots of free parking. And a few restaurants in the strip mall that the hotel is attached to. Some interesting clientele around, but it wasn’t scary or anything. Just not a good hotel for kids to be at or if you need to be up early in the morning. 
GGuest UserThe service is meticulous and thoughtful, the big bed is comfortable, the room is quiet, tidy and clean, the breakfast is carefully prepared, the coffee provided in the room is illy, and there is free tasting every night... The location is convenient and satisfactory. Check out is quick and recommend staying.
GGuest UserThis was a convenient place for us to stay, close to our niece for a visit. The staff were very nice, welcoming and friendly. However, the Inn is very old and it shows. It needs fresh carpets, paint and although the lady preparing the free breakfast was wonderful, the facilities and variety of food was very poor. It was set up in what appeared to be a converted hotel room on the 3rd floor, so not very roomy for the number of guests attending. There was pancakes, toast, boiled eggs, some yogurt and fruit and coffee. We didn't bother, especially as there was a lineup out into the hallway.
HhongpowerIt takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.
MMooseJaw33Everything was good, the hotel is simple and not fancy, but the room was clean and nice. There were only a few little things that weren't that great. One was the breakfast. It was a little more sparse than I thought it would be (no real protein except for refrigerated boiled eggs that weren't great, and everything else was pretty much just fruit, and other carbs). T.V remote didn't work, and there also wasn't any conditioner in the bathroom (but there was shampoo, body lotion, and two nice mini Dove soap bars). Overall the stay was worth the low cost, good for a budget hotel.
JJun-jun0424You get what you paid for. If you are looking for a very affordable place to stay and your only concern is your budget then this is your go to place in Edmonton area. Location wise, it is in an odd place and there aren't shops close to this location so you'll have to go out and drive if you need to buy something. With regards to service, they went above and beyond my requests and are super friendly and welcoming. I requested for a portable heater because they have no way to adjust the heat temp in each room (it's centralized) and they offered me this option for free. Their TVs are smart TV and I'm super amazed because you don't get this in bigger 3 star hotels where you pay almost double the price of what you pay here! You will just have to request in the front desk for the TV's remote control if you want to use the smart tv features like logging in on your streaming apps or casting/mirroring videos from your phone or tablets to the TV's screen..
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