Hotels near Castle Square, Dusseldorf

We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing. On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do. To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made. That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation. Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed. Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude. In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.

Fuss free check-ins and can’t complain about the rooms - it was sufficient. They do offer earlier breakfast hours (4am onwards) but I did not take them so I don’t know how it is this might be helpful for those going for early flights! Location is near the airport but far from everything else tho it is a small city after all. Quite affordable option nonetheless and had a smooth check-in experience.

The room was very clean, and the location couldn’t have been better—just a short walk to downtown, which was super convenient. The only downside was the absence of a refrigerator or minibar, which I would have expected from a 4-star hotel. Other than that, everything was great!

An absolutely perfect experience, exceeding all expectations – I'll definitely be back! This stay was simply flawless, it deserves a five-star rating! Location and Transportation: The hotel's location is excellent, with convenient transportation that makes getting to attractions or shopping incredibly easy.

The staff are courteous and friendly and the breakfast is very tasty. It is convenient to arrive and depart from the central Station and also close to shopping, dining and sightseeing. I really liked the design and the ambience in the hotel because they don't have loud music (it was very pleasant).

Very close to the train station, and the main reason is that the owners are all wonderful Chinese sisters, hahahaha. It's super convenient to ask for directions or any questions!

A comfortable and cozy small hotel in a very convenient location next to a streetcar stop. It is about 15 minutes by bus from the airport and also about fifteen minutes directly on the streetcar to the downtown so it is easy to get anywhere. There are several restaurants and a small market across the street and several supermarkets and many more restaurants and shops in walking distance. The staff were friendly and speak English. The bed was comfortable and the room was a good size. A small bathroom and the main disadvantage no air conditioning but the room was pretty comfortable with the small fan they provide. The breakfast was great with many choices. The WiFi worked well and the tv had a few English and foreign channels. A good value for money and a good location if you like to see a normal neighborhood but convenient to get around. I would stay again.

The hotel is relatively new and convenient for transportation. It is about 10 minutes' drive from the Düsseldorf Exhibition Hall. The breakfast is quite rich, but the cost is a bit high during the exhibition.

The breakfast at the hotel is very good, I like it very much, the variety is good, the taste is good. My room was found to have obvious stains on the bed at the night of check-in. Due to the late time, I can only deal with it sloppyly. Serve the little brother, and he said that he immediately handled all the room hygiene, which is very satisfactory.

Location is ok We did not took breakfast Facility is ok Service is good