Hotels near Customs House Belfast, Belfast

I recently stayed at Second Nature Belfast on Queen Street and was thoroughly impressed. It's not just a hotel, but a true 'hometel' – a place where you feel right at home, yet with the service level of a good boutique hotel. The location is simply perfect: everything is within walking distance – shops, restaurants, and Belfast's attractions. The room was spacious, stylish, and very clean, with its own kitchenette, which is incredibly convenient for making your own breakfast or light dinners. I particularly liked the common areas: the cozy Winnie’s café, the bar with live music in the evenings, and a small fitness room that guests can use for free. The staff are very friendly and helpful, always ready to assist with recommendations or additional services. The only downside I noted was that breakfast prices in the restaurant are a bit high, but this is completely offset by the quality and variety of the dishes. Overall, this is one of the best places to stay in Belfast, especially if you value style, comfort, and a central location. I will definitely be back.

Excellent hotel! However, I have some concerns regarding Trip.com's service. When I made the reservation, I specified that there would be three of us, including a child, and I also added my requests. But the hotel confirmed they received none of this information, as the booking was made through a third party. Please ensure that correct information is forwarded to the hotel next time.

The hotel was incredibly clean and grand. Check-in is officially at 3 PM, but I had to be somewhere else at that time, so I arrived an hour early at 2 PM. They were totally fine with it and let me check in early, which was super nice of them! Haha. I signed up for breakfast the next day, and the bread was absolutely delicious. The view is also fantastic, overlooking the river in Belfast, which is very atmospheric. I definitely want to go back!

The room was a bit small, but the bed was big enough, and it was quiet at night, which made for a good sleep. The breakfast selection wasn't extensive, but eating a hearty breakfast kept me full for my day of exploring. The staff were particularly excellent. Luggage storage was free.

The location is fantastic, the room has a bathtub, and the price is very reasonable. It was a great experience, and I'll definitely stay here again next time. Don't even hesitate, just book it directly! Highly recommended.

Loved the self-check in. I booked a cheaper room which did come with the smell of the nearby fast food place and a loud humming of an aircon (?) outside. I had another issue in my room but I alerted the management to it. Other than that, the room had a nice size and a nice bathroom. Oh, also wish they had ceramic cups for hot drinks and not just disposable ones (I don’t like pouring boiling water into single use plastic-laden cups).

A lovely hotel in a great location with friendly and helpful staff —- however there were so many small negatives that the overall experience was disappointing. The lift was not in service so had to use the stairs. Thankfully not a high rise and I was on the 1st floor. A huge, well decorated room was ruined by air conditioning and extraction units right outside the window which made for a loud and restless night. The frosted glass on the windows left the room dull. Black mold in the bathroom, large crack on the wall and dirty carpets did not help. Neither did the badly made bed and stiff coarse dressing gowns, which I had to look for and found squashed into a shelf in the wardrobe - and one had a large black stain on it. WiFi was very good but there were no usb / type C charging ports. TV was tiny in comparison to the size of the room and kept losing its signal. I also noted a blown lightbulb, but I guess this could have happened at any time. Breakfast was also disappointing, although the sausage was delicious and the highlight. They did provide a small gluten free option too, but I’m not sure if GF bread and non dairy milk is sufficient in and of themselves. The hotel claims a 4* rating and for that I would have at least expected tea/coffee table service. Instead I got it myself from a coffee machine. The coffee itself was very strong to the point of being undrinkable. Finally while speaking with staff it emerged that the Trip price, which supposedly included a huge discount was actually way over the standard price for a room with this hotel.

I booked this for my boss, and he was very satisfied. It offers great value for money, and the location makes it easy to get around.

Brilliant red brick stately home type hotel. Full of charm and has a lovely front garden. You have full access to all living and dining area on the ground floor at any time, which is great for photos and relaxing. Our room was a small loft but had a great view from the bathroom of the hills over the city. The City tour bus goes past the hotel because apparently it used to be occupied by the main builder of the Titanic. It is a short walking distance to the stunning Queen's University and Botanic Gardens. Ryan's restaurant is a great shout for homely reasonably priced Irish food and drink. The lady at the front desk also gave us direct assistance to book our trip on the Causeway tour. Highly recommend.

From Belfast International Airport, take bus No. 300 to Queen Street, and it only takes 3 minutes to walk to the hotel. The hotel is also close to the commercial street and some attractions, and can be reached quickly by walking or taking the bus.