Hotels near Pasar Genteng, Genteng

Business Room 207 was comfortable, clean, and spacious. Business Room 211 was noisy; I could hear the outdoor AC unit, which was very disturbing and uncomfortable. There was a humming sound, and the room was cramped for a business room – not recommended. Breakfast: Lacked variety and felt haphazard. Hotel staff were friendly and responsible. Check-in and check-out process was easy.

My overall stay at the DoubleTree by Hilton Surabaya was excellent. The hotel is conveniently located in the city center, with easy access to restaurants, shopping malls, and attractions. The hotel itself is modern and comfortable, with spacious rooms and very comfortable beds, ensuring a good night's rest after checking in. The staff were very friendly, warm, and proactive. The breakfast offered a wide variety of options, including Western, Chinese, and local specialties, all of good quality. The hotel facilities are comprehensive, with a swimming pool and gym, making it suitable for both business travelers and tourists. Overall, it's a highly recommended hotel. Its location, room comfort, and service are all major advantages, and I would definitely consider staying here again on my next visit to Surabaya.

After visiting the waterfalls and volcanoes, I was exhausted when I returned to Surabaya, but checking into this hotel was so comfortable. The environment is great, and the front desk staff are very welcoming. The hotel's location is also excellent; even though I was too tired to shop, a walk around the area was very pleasant. Surabaya is much cleaner and prettier than Jakarta. I'll definitely stay here again next time I'm in Surabaya.

This is always our preferred hotel whenever we visit Surabaya. We love the unique jungle-like atmosphere in the middle of the city—it feels peaceful, relaxing, and is a wonderful escape from the busy surroundings. The location is excellent, with easy access to many places. Although the hotel is a little older and some areas could be better maintained, it still has its own charm that keeps us coming back. For us, the relaxing ambience is what makes this hotel special, and we always enjoy staying here.

The facilities looked clean, but the bathroom drain didn't work well. We couldn't watch the World Cup final because the hotel's cable TV didn't support it, according to them. The mall was close by, and everything else was good.

Not sure if it's because there are fewer family rooms, but the sheets were quite old. The stay was okay though, I really like this hotel and have stayed here frequently before, but it really needs a renovation.

Had a great time. The environment was good and all the fasilities provided could be enjoyed. Definitely will come again in the future. I faced some difficulties but it was handled well bt the workers.

The room is a bit stuffy but clean, the bathroom is big and clean. There is no hot water, the water sometimes gets small by itself, the AC is cold, the bed is big. The location is close to the town square so there are quite a lot of people selling. Recommended if you are not often in the room because the TV cannot be turned on

Our room was fine, however the hotel and amenities are a bit old. Located next to some shopping malls and cafes, also there is Indomaret over the corner. There is a spacious parking lot. The buffet breakfast was quite nice, with plenty of options to choose from.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!