Hotels near Kaaba, Makkah

The facilities and amenities are actually good, but the offer of the room type does not actually mathces the description and picture associated. When we pick kaaba view and we see that the picture associated is clear kaaba view, the perception is the room is clear kaaba view without obstruction. However, it's disappointing to find out that the view of the romm to the kaaba was actually obstructed by a crane. This should not happe

The hotel is great and affordable. The location is good, only a 10-minute walk to the Haram courtyard. Getting to the Haram from the hotel is easy because it's downhill, but I always take the shuttle back to the hotel from the Haram. It's safe.

Excellent location and cleanliness. Room size was good and partial Kaaba was an excellent experience. Tower Lifts could be busy at prayer times but hotel lifts were good. Cleaning and catering staff were welcoming.

After a few initial hiccups with room size, maintenance issues, and the card system at reception, the kind Guest Manager upgraded us to a suite on the 25th floor—what a thoughtful gesture! The proximity to the Haram makes the whole experience so much easier, especially when returning from prayers. You can literally see the Kaabah from the hotel exit, and being near the Clock Towers gives you easy access to shops and restaurants. The breakfast was absolutely amazing—top-class food served by very nice Bangladeshi staff who were attentive and kind. Funny enough, after all the sweat and crowds at the Masjid, returning to the hotel and smelling its freshness was such a relief. *************. The hotel usually offers gahwa, water, and dates after Salah, which is lovely—but as a heads-up, it tends to run out quickly, so not everyone always gets some. The views (if you opt for the higher, more expensive rooms) are incredible. The beds and pillows are very comfortable, making it easy to rest after long days at the Haram. Overall, despite minor hiccups, the excellent service, stunning location, and comfort make Marwah Rayhaan by Rotana highly recommendable. *************, it made our Makkah stay much more comfortable and memorable.

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

The Makarem Ajyad Makkah Hotel is an excellent choice for pilgrims, offering a perfect combination of convenience and comfort with its prime location just a short walk from the King Abdulaziz Gate of the Haram, which made attending prayers effortless. The rooms were spacious, spotlessly clean, and well-maintained by the attentive housekeeping staff who ensured we had plenty of water daily. What truly stood out was the exceptional service from every team member, from reception to housekeeping, who were consistently courteous, welcoming, and eager to assist. With a delicious breakfast buffet, useful amenities like an ATM in the lobby, this hotel provides great value and a wonderful stay. I highly recommend it and would definitely return.

My stay was really great. The room was so clean. The bed was comfortable. The hotel location is 14 min walk from alharam. The hotel is located in a busy street but the room was properly isolated and was quite inside. The price was quite reasonable compared to nearby hotel. I do recommend the hotel for short term stays and for Haram visiting and Omra.

I stayed there in the same year it opened, 2023, and honestly, I was blown away by the hotel's luxury, location, the service of the staff, the overall tranquility, and the wonderful rooms. Even the food was excellent; I consider it the best I've had so far. Even if you don't stay there, I highly recommend trying Patras Restaurant. Since it was my first stay in the hotel in 2023 and I was so impressed, I went back and booked a room for my friend to try it, and I will definitely visit and stay there

When we arrive it was quick and easy to get our keys. Upon check in the room was spacious, clean and beautiful. There was no dry mat for foot, we requested and housekeeping said they don’t have it. The toilet was slippery each time after we use them and as we exit the toilet due to no foot dry mat. After a day, the housekeeping later gave us dry mat. Overall location for shopping and eating Arabic/western/bangladesh cuisine is located less than 1min walk. Towards Haram may take 10-15mins walk. During each prayer time road will closed and will have your personal private van/car unable to reach the hotel due to police control about 500meters away from this hotel not allowing any private car in. Before and after prayer time road are open but restricted unless you walk to 500meters to the police where they control which vehicles can come in and tell the police which private vehicle is yours. So we were eventually late for our flight due to local restrictions by traffic police not allowing our private vehicle in as you have to walk 500meters and identify which vehicle to tell the police to let in. That’s the only inconvenience and the hotel can’t do anything about it nor assist your luggage to walk 500meters away to send your luggage to your vehicles.

Novotel Makkah Thakher City is really not recommended, seriously. The bus stop for its shuttle is very far from the Haram; just walking from the Haram to the shuttle stop alone can take about 30 - 40 minutes. The shuttle takes a long time to arrive at the hotel for pick up — once we waited 30 minutes, the shuttle isn’t always on standby. Once we wanted to go for Fajr prayer, we had to take a taxi because the shuttle didn’t come for a long time. This is from a real experience staying here for 2 nights. Because the Middle East current war, we got a flight reroute that depart 2 days earlier, so we had to add 2 nights at a nearby hotel, but the prices of the hotel close to Haram were already very expensive. We thought this Novotel’s shuttle would be like the one at Le Méridien Tower (shuttle bus stop close to haram - we stayed the on our previous trip), but this Novotel shuttle bus stop turned out to be too far, especially when we travel will elderly On the second day, we only went to the mosque to complete our umrah — we couldn’t handle going back and forth between the hotel and the mosque multiple times. *************, on the third day (2 days ago, when this comment was written), we moved to a nearby hotel that we had already booked long before.” Yes, nusuk approval was fast with this hotel, but what’s the point of fast approval if you still have to wait for the shuttle for an hour close to prayer time and still miss the congregation? Because of the long wait, we got stuck in traffic, and then walking from the bus to the mosque also took a very long time. Hopefully this can be a consideration for those planning to book — don’t regret it like we did, since we didn’t have many options because we booked late 😆”