Hotels near Wilbur D. May Center, Reno

Everything were good but I was a bit disappointed with the size of the room. We got the 2x King room suite, the room space was too small as a suite, it's just like the size of a regular hotel room but the bathroom's very spacious. Very clean carpet and jacuzzi tub. Toiletries are not good quality, bring your own.

It's amazing what you've done with the old hotel!!!!!! It is IMMACULATE and QUIET! The foods are FANTASTIC!!!!! You have fuly changed all the areas! It's like a new building!!!!! BUT! ROOM INFO! My room did NOT have a central ceiling light fixture with a fan. It did NOT have an ALARM CLOCK. It did NOT have a microwave. MY SHOWER: (1) door was on rollers, the other was FIXED. BUT. The plumbing stuff to turn on the water AND the shower were behind the fixed glass window, SO you have to get INTO the shower and go to the fixtures and turn it on then turn the shower on WHILE you were standing UNDER it! Whenever you turn on a shower, the old water still in it is usually chilly and THEN it warms up. DIDN'T LIKE IT AT ALL!!!!!! OTHER than that, everything else was excellent!!!!! THanks! JP

Would have given 5 star rating but disappointed that five of the six fitness center’s treadmills were broken and internet did not work in the room. The hotel was clean, rooms were large and comfortable, fitness center was very good (except treadmill issue).  Would stay again, though.  I believe that the hotel will fix these issues soon.

Quite new hotel, relatively normal Hyatt Place room, average breakfast. Close to the highway, it's best to ask the front desk for a room on the inside, otherwise it's quite noisy.

The hotel room is large and the sanitary conditions are very good. The parking lot is enough to stop at will. Breakfast is a typical British American breakfast and you can eat. The front desk service was very good. I didn't pay attention to pulling the credit card in the suitcase on the first day of check-in. I didn't let the card be swiped. I let the check-in first. Overall hotel is good!

This was my second time staying at this hotel! I love it so much and highly recommend it! Unfortunately we didn’t realize that this hotel accepted animals and my 16month old is highly allergic to pet dander . We did talk to someone about this being accommodated in the future. Also I wish there was better food options that weren’t frozen and possibly more accommodating/accessible for allergies . My daughter has a wheat allergy, soy, dairy, egg, to name a few and we practically had to bring our own food for her

I usually love staying at this hotel but on this trip I had lots of trouble. Special events took up all parking spaces and I had to park off property after cruising for 30 minutes with no space available. The pool area was having a rock music beach party until 11 pm on the night I was departing and needed to wake at 5:30 am for my flight. No staff warned me of this late night party that created serious noise in the tower I was in that faced the pool. Hotel front desk offered ear plugs but no apology or offer to change rooms. To add insult to injury I asked for a wake up call that never happened. Luckily I had my phone to wake me although I got very little sleep.

The hotel was a perfect location and was clean. The maid service was spotty with items not replenished on 2 of the 4 days (towels and coffee). The rooms were well kept but the equipment in the exercise room was not working. Half of the exercise machines were ”out of order” and the balance were not hooked up to TV screens.

The third-floor room was spacious and well-appointed (plates, cups, silverware, etc.) on our first night, but the same style first-floor room on our second visit was meant for handicapped persons and did not include the same appointments. Both rooms were quiet. The breakfast was good, but the eggs were from powder.

And its painful experience, booking.com did not send Ctrip orders to the hotel, resulting in we check-in from 12:00 to 1 point, repeated attempts will not work. Finally, use your own credit card check-in, and wait for Ctrip to give me a final solution. Easy parking. Breakfast because check-in is too late, the elderly help to come to the room, because the child can not get up. Unable to comment.