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9.5/10
Amazing
JJinwanbidalaohuExceeded expectations! This is by far one of the best value-for-money hotels in Manila. The overall cleanliness was superb, facilities were excellent, and the decor was uniquely stylish and elegant—much better than what you'd find in the BGC area!
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:€ 128
9.4/10
Amazing
GGuest UserI appreciate the hotel’s arrangement for the birthday decorations. However, if there’s a next time, I hope they can pay closer attention to my specific requests, such as assigning a higher-floor room. Regarding housekeeping, I noticed that after having some food in the room at night, a few crumbs remained on the floor. Even after the daytime cleaning service, they were still there, which suggests the cleaning wasn’t done thoroughly.
Also, every time you enter the hotel, your belongings are checked for security reasons — which I understand — but it can be slightly bothersome. As for the location, the hotel is very convenient as it’s right across from the Greenbelt shopping mall in the city center. That said, guests should note that the connection between the hotel and the malls other parts is either via outdoor paths or a footbridge, so those sensitive to heat might want to keep that in mind.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:€ 85
9.1/10
Great
Kkarei88The overall ambiance is very upscale, and the hotel's design and atmosphere really give off a resort vibe.
However, the service details were just average. The lobby also doubles as the afternoon tea area, and there were barely enough seats to briefly rest before checking in, making the whole area feel quite noisy. Upon arrival, no staff proactively offered to help with luggage.
During check-in, my room wasn't ready, but the hotel didn't immediately explain why. Instead, they used vague statements to delay, telling me to wait for the room number to be notified via email. After I repeatedly pressed for an answer, I was finally told the room was still being cleaned, which was not a great experience.
For breakfast service, the coconut juice I ordered took a long time to arrive and tasted mediocre.
Overall, the facilities and environment are excellent, but there's room for improvement in service details and communication transparency.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:€ 126
9.1/10
Great
IiYooootFor a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:€ 118
9.0/10
Great
AAnonymous UserHad a great stay at this hotel as always. This was my 4th or 5th visit and they never disappoint. The place was homey and inviting, location was superb, breakfast buffet was awesome and the room & bed were very clean & comfy - I slept well. The staff were consistently warm, professional and accommodating. Definitely 5 stars ⭐️.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:€ 76
9.0/10
Great
GGuest UserThis is a classic hotel, well located, full service (though a little slow at times) and it was very busy when we were there at Chinese New Year. The staff are friendly and helpful. This room was small but comfortable. Breakfast is fabulous but be careful of the queues (as well as when checking in and out). The gym is well stocked and the pool area is pleasant although the pool is a little small. The food is good all round. It is conveniently located next to the giant malls of Makati where there is plenty to eat and shop! I enjoyed our stay and would stay again. The lobby is lovely.
MMaineRodriguezThe hotel is convenient for my appointment at Circuit 2 Tower, and the room was okay. However, I was disappointed with a few things. The sink had a bad smell coming from the drain, which was unpleasant. I also wish there had been facial tissues available near the bed and a drinking glass in the room for added convenience.
On the positive side, the bed was comfortable. Overall, the stay was okay, but the amenities could be improved, and the issue with the sink odor should be addressed.
GGuest UserCheck-in: Fast, friendly staff
Room: Clean, comfortable bed, strong WiFi
Service: Very accommodating
Location: Great—near restaurants and cafes
Value: Worth it for the price
GGuest UserThe location is very strategic for mall goers and night out. One concern though is the location tagged in the grab is not accurate. Doon napunta sa pldt. Also, you have to call the doorman before leaving the room since the up/down button of the lift is disabled.