Staying at this hotel in Zermatt was an unforgettable experience! The location is perfect—just 500 meters from the train station, making it incredibly convenient. The highlight of my stay was the warm hospitality from the owners, Thor and Michele. They personally served the buffet breakfast every morning, which was both delicious and thoughtfully prepared. On my first day, I unfortunately missed breakfast, but as I was heading out around 10:45 am, they surprised me by reserving some food for me to enjoy before leaving. It was such a thoughtful and touching gesture that truly made me feel cared for.
The room itself was immaculate and had everything I needed. The balcony offered a stunning mountain view, which was a perfect way to start and end each day. Thor and Michele went above and beyond to make me feel like a VIP throughout my stay. They remembered my name, attended to every need, and even took the time to explain the local attractions and recommend food options based on my preferences.
I feel incredibly lucky to have secured two nights at this gem of a hotel, especially since it’s almost always fully booked. This was one of the most personal and heartwarming stays I’ve ever had. If you’re visiting Zermatt, staying here is an absolute must. Thank you, Thor and Michele, for making my trip so memorable!
The room was incredibly spacious with breathtaking views from the window. The bathroom had a bathtub, and the shower pressure was surprisingly strong for a high-altitude location, which was very comfortable. The breakfast and dinner, included with the stay, were different every day and delicious. Catching the sunrise in the morning is an exclusive experience for guests, and on the last day, I even got to see the 'Morgenrot' (alpenglow), which was absolutely amazing. On Thursday evenings, there's a free stargazing event with commentary from University of Bern researchers, where you can admire the beautiful night sky through the hotel's top-floor telescope.