To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.4
Cleanliness9.4
Filter by:
Sort by:
All reviews(3778)
Positive reviews(3702)
Reviews with photos/video(652)
Convenient location(692)
Large rooms(561)
Friendly front desk staff(253)
Close to scenic area(101)
Perfect for kids(81)
Loved the night views(53)
Comfortable sofa(29)
Has facilities for children(19)
Negative reviews(76)
Adina227
Elegant Room - With View (Double Bed)
Stayed in Mar 2025
Solo traveler
8 review
6.0/10
Posted on Apr 28, 2025
There was no AC and the staff didn’t notify me when I checked in. The temperature outside was 35C and the room was 30C at night. I couldn’t get any sleep and the staff couldn’t tell me when the AC would be fixed. I decided to check out after one night and spoke to CTrip.com to get a refund as the staff were not helpful. It’s a shame because it was a lovely room but the behaviour of the staff was disappointing.
Response from Property: Dear guest, we are very sorry for bringing you such a bad stay experience! Failure to inform you of the air conditioning problem in a timely manner and properly resolve it is a serious dereliction of duty on our part. We would like to express our sincerest apologies to you! We feel deeply sorry that the air conditioner could not be used properly in the hot weather, making it difficult for you to sleep. We have launched an internal investigation and rectification campaign regarding the staff's failure to actively assist in resolving issues and provide effective solutions. We will also strengthen employee training and enhance service awareness and emergency response capabilities. If you are willing to give us another chance in the future, we will definitely make up for this regret with more considerate and professional service. We apologize to you again!
Guest User
Elegant Panoramic Suite
Stayed in Mar 2025
Family
1 review
8.5/10
Very Good
Posted on Apr 21, 2025
Hotel is in a great location. Short walk to the attractions and plenty of shops and restaurants nearby. Staff service was great.
The downsides were the lack of air conditioning and security. We were told we couldn't adjust our room temperature as it runs on the building's centralised system so the hotel provided a single portable tower fan for the bedroom...it was not enough for the hot day/nights. Regarding security, anyone could get up to the hotel floors without a pass and the rooms didn't have any 'additional' locks to secure door from the inside. As a traveler with a young family, comfort and security goes a long way.
Response from Property: Your concern about the comfort and safety of family travel has pointed us in the direction of improvement and made us reflect deeply on the details of our service. If you are willing to visit again, we will do our best to make up for the shortcomings and provide you and your family with a more secure and comfortable experience. Thank you again for your candid advice, and I look forward to the opportunity to regain your trust in the future!
runzhong
Elegant Room - With View (Double Bed)
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 28, 2025
服务员:李玉香
Our room was clean and very well kept by 李玉香
Our supplies were briefly replenished by the housekeeping staff, ensuring a pleasant stay
We appreciate her good work and her attention to detail
Thank you
Response from Property: 太感謝您的認可啦!李玉香一直秉持着細緻入微的服務理念,用心對待每一間客房。您的滿意就是對她最大的褒獎。我們也會持續做好客房服務,及時為您補充用品,期待您的再次光臨,讓舒心的體驗延續!
Jason
Elegant Twin Room
Stayed in Jan 2025
Solo traveler
46 review
10/10
Outstanding
Posted on Feb 17, 2025
Loved this hotel so much. Extremely clean, beautiful view, staff is very helpful and surprisingly they can speak and understand English. It was a great experience staying in this hotel.
Response from Property: 總要去趟西安吧,吹吹明城牆上的風,走一走不夜城,去趟鐘鼓樓,感受古城的繁華!。“總要住次高歌哦/感受高歌的熱情與 美麗!”相信這座具有歷史味道的能讓您的西安之旅帶來良好的體驗,感受十三朝古都的文化積澱!喧鬧的城市是繁華的美,寧靜的村莊是恬淡的美,授人玫瑰,手留餘香,非常感謝您的點評,歡迎再來!
Guest User
Boutique Queen Room
Stayed in Jan 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Mar 3, 2025
Lovely staff, convenient location to walk to the main sightseeing attractions.
Response from Property: 太高興您對我們的服務和位置給予肯定啦!我們用心挑選每一位員工,就是希望能為賓客營造友好氛圍,酒店位於大唐不夜城附近,步行歷史博物館僅需10到15分鐘左右,房間超大,衞生乾淨,是您出遊的最佳選擇,下次來,還有更多貼心服務等您體驗,盼您再次光臨。
Ye May
Elegant Room - With View (Double Bed)
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 7, 2025
Staffs are very helpful and everyday supply additional mineral waters
Response from Property: 親愛的客人,太感謝您的認可啦!咱們團隊一直秉持着熱忱服務的理念,能在送水這件小事上給您帶來便利,我們也特別有成就感。您在入住期間要是還有任何需求,比如瞭解周邊好玩的地方,儘管開口,我們隨時待命,一定為您安排妥當,盼您在這兒擁有一段無憂的美好時光!
Guest User
Elegant Twin Room
Stayed in Apr 2025
Other
2 review
7.2/10
Posted on May 25, 2025
The room is spacious and bright, and the auntie comes to clean and replace daily necessities every day. The front desk service is responsive. Located in the residential area, it is very convenient for eating and using, but it is far from the subway. It takes about 15 minutes to walk to the subway.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and leaving a detailed review! Your recognition makes us feel warm and gives us more motivation to do every detail well. We are glad to know that you are satisfied with the spacious and bright room and the daily cleaning service of the aunt. The timely replacement of daily necessities is the basic guarantee we hope to provide to our guests. Making you live comfortably is our pursuit; the front desk team always takes "responding to every request" as the principle, and your affirmation is the greatest encouragement for their work~
Guest User
Elegant Twin Room
Stayed in Apr 2025
Other
89 review
10/10
Outstanding
Posted on May 19, 2025
The hotel is in a prime location, about 900 meters away from Big Wild Goose Pagoda and Tang Dynasty City. Parking is convenient, with underground parking. There are many places to eat around, where you can taste Xi'an cuisine. The only drawback is that breakfast is not provided.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing our hotel and sharing your detailed stay experience! We are honored by your recognition of the geographical location and parking convenience. As you said, the hotel is about a 10-minute walk from the Big Wild Goose Pagoda and the Tang Dynasty City that Never Sleeps. You can feel the prosperous scene of "The Twelve Hours of Chang'an" by strolling at night; the surrounding food gathering places such as Qujiang Joy City can check in authentic flavors such as Roujiamo, Liangpi, and Yangrou Pao Mo in one stop. I am glad that these have added convenience to your trip to Xi'an.
Guest User
Elegant Twin Room
Stayed in Mar 2025
Business traveler
128 review
10/10
Outstanding
Posted on Apr 12, 2025
The hotel is located in a unique location, right next to the Tang Dynasty City that Never Sleeps. Downstairs is the famous water basin mutton, which is very authentic and delicious. After putting down our luggage, we walked to the Tang Dynasty City that Never Sleeps for a tour. It was just after Qingming Festival, and there were not too many people. The Xi'an Art Museum and the Concert Hall were magnificent and very photogenic! There is the authentic Shaanxi cuisine of Qinchuan Babaili on the street of the hotel. The Yellow River carp and gourd chicken are so delicious, haha, and the authentic Chongqing Old Hot Pot flagship store is also worth tasting. The hotel rooms are spacious, comfortable and bright, the service is warm and thoughtful, the breakfast variety is rich and complete, and the sleep is quiet and comfortable. After breakfast the next day, we walked to see the Big Wild Goose Pagoda again and drank Starbucks, and then reluctantly checked out and left Xi'an. Oh, by the way, the hotel parking lot is on the negative first floor, which is very convenient. I will stay in this hotel next time I come to Xi'an. It is really the best choice for Xi'an!
Original TextTranslated by Google
6/16
Response from Property: Dear guest, thank you for your five-star praise! We are honored to be your ideal place to stay during your trip to Xi'an and to bring you a convenient and comfortable experience. Your love for the surrounding food is like a beacon for us to explore food. The water basin mutton next to the Tang Dynasty City that Never Sleeps and the Shaanxi cuisine of Qinchuan are all treasures of this city. We will also continue to optimize our services, make the rooms more cozy, and arrange more abundant breakfasts. We hope that you will stay again next time you come to Xi'an to unlock more excitement!
Guest User
Elegant Room - With View (Double Bed)
Stayed in Apr 2025
Family
7 review
9.5/10
Amazing
Posted on May 20, 2025
You can pick up Shaanxi specialty souvenirs or shadow puppet souvenirs at the front desk after check-out.
Environment: Good, very close to the Tang Dynasty City, no noise.
Facilities: There is a problem with the air conditioning. Is there no cold air conditioning after 8 o'clock in the morning? The room is very hot. The front desk was informed in advance, but the reason is unknown, probably because it is shared with the office building?
Hygiene: Pass.
Service: Good.
Original TextTranslated by Google
Response from Property: Dear guest, seeing your detailed and heartwarming praise, our entire team is very encouraged! From clean and tidy guest rooms, affordable and reasonable prices, to convenient parking services, spacious and comfortable rooms, to the rich food choices around, it is an honor to receive your full recognition! We know that the beauty of the journey is inseparable from the care of every detail, and your satisfaction is the greatest compliment to us! Looking forward to your next visit here, we will accompany you to unlock more good times with more enthusiastic service and a warmer experience, and wait for your visit again!
Anonymous User
Elegant Twin Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on May 1, 2025
The rooms are all very large among similar hotels, and the space design is very attentive, so it feels very comfortable to stay! The location is also very good. It takes less than 10 minutes to walk to the Tang Dynasty City that never sleeps, and it is also convenient to get a taxi at the door! Downstairs is the authentic Shuipen Lamb, which is very convenient for dining! The front desk service attitude is also very good, and a small shadow play gift was given when checking out! The price is not expensive, it is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your detailed and heartwarming review! We are delighted to see your recognition of the spacious room, attentive design and excellent location! It is our wish that you can walk to the Tang Dynasty City that never sleeps, easily feel the charm of the ancient capital, and taste authentic food downstairs. Everything is arranged "just right"~ I am even happier that the attentive service and small gifts at the front desk can add surprises to your journey! Your recommendation is the greatest compliment to us. We look forward to creating more unforgettable stay experiences for you when you come again next time. I wish you a life as bright as the prosperous scenery of Chang'an!
Baixiechaoniangao
Yayun Double Room
Stayed in Mar 2025
Solo traveler
21 review
10/10
Outstanding
Posted on Apr 26, 2025
A very satisfactory hotel. Really worth recommending. Convenient transportation. Very close to the Tang Dynasty City. It was my first time in Xi'an and I decided to stay here. I will choose it again next time.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, hello! Seeing you say "it is worth recommending to stay", we can't help but like your choice like crazy! 🎉 It is such an honor to be your warm "staying place" on your journey when you first encounter Xi'an! The hotel is adjacent to the Tang Dynasty City that never sleeps. The unique geographical location is to make it easier for you to experience the charm of Chang'an~ The comfort of the room and the convenience of travel can be recognized by you, which is a super precious compliment for us! Looking forward to your next visit to Xi'an, we have prepared warm gifts and are waiting for you to "go home"! Chang'an Chang'an, we will see you later!
Anonymous User
Yayun Double Room
Stayed in Mar 2025
Solo traveler
36 review
10/10
Outstanding
Posted on Apr 19, 2025
Excellent location, clean and hygienic, comfortable and quiet rooms, suitable for travel, friends and couples.
Service: Very good
Facilities: Complete
Sanitation: Very good
Environment: Excellent location, convenient transportation
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to share such a heartwarming evaluation! We are honored to see your recognition of our location, sanitary environment, room comfort and service facilities! It is our greatest motivation to create a comfortable and quiet travel resting space for you and your companions! Whether it is traveling, gathering with friends or traveling for couples, we always hope to create unique and beautiful memories for each guest with caring service and complete facilities. Looking forward to meeting you next time, we will continue to prepare carefully to bring you a better stay experience! I wish you a happy life and all the best!
Anonymous User
Twin Room - With View
Stayed in Mar 2025
Family
3 review
9.0/10
Great
Posted on Apr 13, 2025
The view is very nice, you can take pictures of the Big Wild Goose Pagoda, the front desk service is very enthusiastic, I will come again next time I come to Xi'an 😊 This stay was not a bad one, I will recommend it to my friends when I go back
Original TextTranslated by Google
Response from Property: Thank you very much for your praise! The hotel's excellent viewing position allows you to have a panoramic view of the magnificence of the Big Wild Goose Pagoda, and the front desk colleagues are also full of energy because of your praise. We regard your recognition as motivation, and hope that you will come again next time to continue to unlock the beauty, and also welcome your friends to experience this comfort together.
Ly72570
Twin Room - With View
Stayed in Mar 2025
Couple
27 review
9.5/10
Amazing
Posted on Apr 3, 2025
The room is spacious and bright, with a nice night view outside the window. The front desk guys and girls are friendly and enthusiastic. Thank you! The only downside is that the traffic in front of the hotel is very congested. Every time I take a taxi, I have to run to the opposite side to get on the car…
Original TextTranslated by Google
Response from Property: Thank you very much for your praise and feedback! We are very happy that you can enjoy the spacious and bright room, the charming night view outside the window, and the enthusiasm of the front desk team. We are deeply sorry for the inconvenience caused to you by the traffic congestion in front of the hotel. We are communicating and coordinating with relevant departments, and are also exploring ways to provide travel assistance to guests, such as helping to contact more convenient pick-up points. I hope that next time you come, you will have less trouble and enjoy a worry-free journey. We look forward to serving you again!