5-Star Hotels in Jilin, China

We booked a two-bedroom suite for two adults and two children, which was very convenient. We could even play in the living room at night. Breakfast at North Shore Restaurant, just left of the hotel lobby entrance, was also quite good. The butler service throughout our stay was generally satisfactory, however, we weren't informed in a timely manner that the slide facility was closed for maintenance. This led to us climbing for over half an hour with our kids to the slide's starting point early in the morning, only to be told it wasn't open yet – talk about despair… They later compensated us with slide passes, but these didn't include priority access to skip the lines, neither at the top nor the bottom! They also misled us into believing the ride line would be faster than the cable car line at the bottom. In reality, the cable car took 45 minutes, but we waited an hour and a half for the slide on the mountain, right in the middle of the day. We were exhausted and starving, feeling like we were on the verge of heatstroke. If we had known about such long queues, we would have rather foregone the slide passes than wait in line. We had four hours; couldn't we have done something better with our time?! We traveled all this way to the resort just to queue… Later, the manager offered us afternoon tea and buffet passes, and while their attitude was sincere, our overall good mood for the trip was significantly dampened. What was supposed to be a relaxing day at the hotel on our last day turned out to be the most exhausting. Sigh…

Excellent! Blue Horizon has been around since I was a kid, and even after all these years, it still maintains its 5-star standard. It feels like staying in a Nordic forest. The restaurant offers wild mountain vegetables with dipping sauce – the kind only true Changbai Mountain locals would recognize. You absolutely must try it! However, I'd suggest they make the portion sizes smaller; there's too much, and it'd be a shame to waste those delicious wild vegetables. The complimentary activities and attractions are also fantastic and definitely worth visiting!

Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!

Five-star review! Jianshuihe Hot Spring Hotel is absolutely worth staying at. The hot spring water quality is excellent, and the rooms are clean and spacious. The private hot spring design is a huge plus. The service is warm and attentive, and the breakfast is abundant. Right outside, you'll find the beautiful '美人松' (a type of pine tree, likely a local landmark), and transportation to all the Changbai Mountain attractions is convenient. Soaking in the hot springs after hiking is incredibly relaxing – it's definitely my top choice for accommodation, highly recommended!

Changbaishan Airport shuttle service (shared ride, not private): There's so much to do in the town, the kids loved the hot springs, the scenery is beautiful, and the amusement park is also a lot of fun. Getting to the West Slope from the hotel is also very convenient; you can just take a taxi to the Baixi Distribution Center.

Had a wonderful stay! I have to commend the front desk staff! Check-in was swift with no long waits, and the process was seamless. They provided detailed explanations for directions and local attractions, always with a smile. Their service was professional and friendly, leaving a fantastic impression! A special shout-out to Jessie from the front desk, Jia Liufang. Her constant smile and patient explanations of the hotel's operating hours for various areas were incredibly thoughtful. The Executive Lounge also has a great atmosphere. Next time I'm in Changchun, I'm heading straight for the Shangri-La.

I was very satisfied with the hotel staff's service! The duty manager sent a list of benefits and a pick-up reminder before check-in, which was great. Early August was incredibly busy, with many families traveling with children. We arrived at 3:30 PM, and the room wasn't ready yet, so they offered afternoon tea, which was quite lovely. We checked in at 4:00 PM. The room facilities felt a bit dated, but it didn't really bother us. It was perfectly fine for a stay. One excellent point was the breakfast operation. Even though it was quite crowded, staff seated guests and took orders. Items like omelets and noodles could be ordered and delivered to the table, avoiding queues and congestion. This was really good and showed a great optimization mindset! Daily housekeeping and ice bucket delivery were also prompt! Overall, I'd probably stay here again.

First off, the hotel's WeChat service deserves high praise; it's truly excellent, always anticipating your needs. The lovely Ms. Qingsong is as kind as she is beautiful. Secondly, the hotel is incredibly close to the Changbai Mountain North Slope Scenic Area visitor center, saving you a good portion of travel time when heading to the North Scenic Area. There's also underground parking for those driving. Lastly, the breakfast is genuinely good, with a wide variety of options, and the watermelon was a standout—definitely not an afterthought. Highly recommend!

This time, I stayed in a suite at the Wanda Jin Changbaishan Resort. The room was spacious and bright, with complete and clean facilities, making for a very comfortable stay. The hotel's location is excellent, very close to the resort's commercial street and the Zhenxi Ski Run, making it very convenient for getting around and sightseeing. The staff were enthusiastic and attentive, providing detailed and thoughtful service. The surrounding forest scenery is pleasant, and the air is fresh, making it very suitable for a relaxing family vacation with children. My kids even fell in love with the free KTV~

The hotel boasts an excellent location, directly across the river from the famous Floating Market and adjacent to People's Park. The lobby is grand, and you need to swipe your room card to access the guest floors. The breakfast restaurant on the 24th floor offers a wide variety of options, with fresh sushi and omelets made to order. They even have original and red date/longan flavored soy milk. Enjoying breakfast while admiring the cityscape of Yanji feels fantastic! 👍 The hotel owner is Korean, so there are many Korean tour groups – about six large groups during my stay. The room amenities are well thought out: the curtains automatically close when you leave and the power turns off, which helps maintain the room temperature. The toilet only flushes *after* you stand up. Why do I specifically mention this? Because on my road trips along the 331 highway in Northeast China last year and this year, some hotels had toilets that flushed when you sat down and again when you stood up, which felt unhygienic and wasteful. This hotel's equipment is properly adjusted from the start. The faucets are also extended; if you've done renovations, you'd know these extended spouts are specially chosen. The benefit is that when washing hands or clothes, the spout is centered in the sink, so you don't have to bend over awkwardly. The mattress is also comfortable; I didn't check the brand, but a mattress that feels this good would cost around 10,000 RMB for home use. The tatami mat is particularly noteworthy – perfectly fine for one person to sleep on. The entire room is simply and comfortably decorated. My two-day stay was pleasant and relaxing. When I checked out, the hotel manager even gave me a small gift. If the hotel wants to improve further, I think the quality of your bath products could be upgraded. The black packaging looks a bit low-end, and I preferred to use my own products because yours weren't appealing. Exiting the hotel, turn left and walk uphill for about 5 minutes, and you'll reach the North Gate of People's Park. The hotel's first-floor restaurant, Ban Dao Xue Niu (Peninsula Snow Beef), is worth trying, and you get a 10% discount with your room card.