Name: Candeo Hotels Kumamoto Shinshigai
Address: Kumamoto City, Japan
Rating: 9.2

Japan

Osaka

Tokyo

Kumamoto City

Saitama City

Hirakata

Utsunomiya

The location is great in the city center can walk 5 mins to namba. The room size is quite big compare ton other hotel in Japan. The best thing is onsen on the skybar!! Imaging after walk the whole day and you can relax in onsen!! Will come back to this plac

Carpark closed after 11pm, you will need to park nearby with very high charges. Better to take note the carpark timing, some area will require you to move your car at 2am/7am or they will count by every 30mins/60mins. Carpark charges: 2,500yen per day for hotel guest. 
If you drive, traffic is bad at evening, right in front hotel. 
Front desk service: Not good. Staff being not so polite after 11pm, like there is curfew for my late check in. Probably the staff also rushing to change shift. 
Lobby at 17th floor, not my choice if talk about convenient but is clean and comfort. 
Room: Very clean and neat, spacious. Booked for Run of House, they combined two twin beds and is comfortable. I love how they have a partition sliding door between bedroom and washroom, you can have a good night sleep at night. 
Room Service: Simple & Clean for daily cleanup. Quick and responsive for additional replenish request. 
Japanese style Onsen: Indoor & Outdoor, small area but great if less crowd. Sauna available inside too. Given female spa access card upon check in for onsen access. 
Food: Walking distance with many nice foods and restaurants, even clubs but is all well managed. 
Fast checkout at drop-off box

We stayed at The Singulari Hotel & Skyspa at Universal Studios Japan during our 4th trip to Japan and our first traveling with our auADHD toddler. This was our second hotel in Osaka, and we arrived by taxi directly from our previous hotel. Taxi tip: make sure you show the taxi driver the hotel name and address in Japanese. Our driver initially dropped us at Universal Studios Japan instead of the hotel entrance and that cost us when it showed him the Google maps address.

The hotel staff themselves were excellent. They deal with international guest on the daily and some speak English. Our forwarded luggage was received without issue and delivered directly to our room, which made arrival seamless. They have forms for luggage transport themselves that I used for our KIX airport hotel. Service throughout our stay was efficient and professional, and the staff clearly explained all hotel procedures.

The biggest advantage of this property is its location. It is about a 10-minute walk to the entrance of Universal Studios Japan, which gives you a real edge if you plan to rope drop. The subway station is directly outside the hotel entrance, making transportation extremely convenient. Universal Citywalk is steps away, with Starbucks, Lawson, Bikkuri Donki (Great for familes by the way), shopping, and countless restaurants all within immediate reach.

If you’re visiting USJ, I strongly recommend arriving at the park entrance by 7:30 a.m. We arrived around 8:30 a.m., and it made the first ride strategy noticeably more challenging. Luckily disability service helped a little as it was similar to Disney when you have to go to the Fast Pass staff to get a return time but USJ uses pen and paper. The earlier you position yourself for rope drop, the smoother your morning will be. Lines were extremely long and we were only able to see half the park. Unless you have 2 days at USJ, I recommend buying the Express pass packages as early as possible as they were all sold out the day of. Definitely a big regret as we only had 1 day there.

The onsen sauna was of an average size. After long park days, it was incredibly relaxing. The baths are separated by gender, and there are no private rentable family spaces, so that’s something to keep in mind if traveling to onsen if you are not comfortable going commando with others.

Our room was spacious and comfortable. The bathroom felt slightly dated but it was clean and fully functional. One thing I missed was having a small kitchenette and in-room washer/dryer. Laundry is available on the spa floor via coin machines, but in-room units would have been more better.

On our second day, we made a day trip to Ghibli Park in Aichi, which took about 2.5 hours each way via Shinkansen and local transit. It’s doable but long. If your primary focus is Universal Studios Japan, this hotel is an excellent strategic base. If you plan multiple long day trips outside Osaka, you may want something more centrally located. I should have planned a day to stay at Nagoya for my Ghibli Park day.

Overall, The Singulari is ideal for travelers prioritizing proximity to Universal Studios Japan, easy transit access (but not centrally located), and post-park relaxation in a quality onsen setting.

The hotel environment is quiet and spotless. The location is super convenient, right in Namba, the heart of Osaka, with great transport links. The service is attentive and unobtrusive; anything I requested was promptly delivered to my room, and check-out didn't even require a trip to the front desk. Enjoyed the open-air onsen every day – very relaxing. I even had two online meetings on the front desk floor, and they kindly provided paper and water free of charge.

Overall, I'm satisfied. The location is great, close to the subway station, about a 5-7 minute walk. A highlight is the supermarket downstairs (it's a restaurant supply store, so many food items are cheap). If you head towards Tokyo Tower and cross one intersection, you'll find lots of local eateries and izakayas. Overall, it's good, and the breakfast is excellent.

Had a fantastic stay. The hotel boasts an elegant ambiance, and my room was cozy and spotless. The bed was incredibly soft and comfortable, ensuring a great night's sleep. While not spacious, the room was well-designed with excellent amenities, including hot water, air conditioning, and Wi-Fi. The staff were warm and courteous; check-in at the front desk was efficient, and room service was prompt and thorough. Breakfast offered a wide variety of delicious options. The hotel's location is super convenient, within walking distance to the subway and shopping areas. Overall, the cleanliness was excellent, and it was a quiet and comfortable stay. Despite the slightly small room, its minor flaw was overshadowed by the overall experience, which far exceeded my expectations. It was a great value for money and highly recommended!

This hotel was in a great location - very close to the Roppongi station exit 3 and also close to the Roppongi Don Quijote store. I could see the top of Tokyo Tower from the 7th floor too. Comfortable bed and lounge area in my room and good bathroom. The ventilator is running throughout the day, so it can lessen the ”damp smell” that hit me when I first went into the room. TV cna also show the times and business of their spa and laundry room, so that's really convenient.

The hotel is conveniently located near the city center, with shopping right downstairs. The triple room we stayed in was a decent size, but the bathroom drain had a really unpleasant, garlicky smell that I absolutely disliked. The public bath was a bit chaotic and not a hot spring; it had a strong bleach odor. You get what you pay for, I guess. The hotel's partner parking next door had a height limit, and the other partner lots were too far and not much cheaper. The next day, I just parked in the non-partner lot across the street, which was only about 200 yen more for the night.

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