Name: Grand Palladium Lady Hamilton Resort & Spa - All Inclusive
Address: Lucea, Jamaica
Rating: 8

Mexico

Solidaridad

Dominican Republic

Bavaro

Jamaica

Lucea

Isla Mujeres

Bahia de Banderas

Spain

Marbella

This is a group of hotels. There are three or four hotels combined. Some are suitable for families, and some are only open to adults. The hotel is very large and needs to take a sightseeing bus to go back and forth to various places. The facilities can be used with each other, and the activities are very rich. There is a housekeeper downstairs in each building to take care of all the needs of the customers in this building! The service was excellent! After 8:00 every morning, the butler will arrange the whole day's activities schedule, restaurant opening hours and various concerts, and send all the activity time to everyone, which is very considerate! There are plenty of activities every day! There are twenty different restaurants in the hotel group to choose from, all inclusive, very thoughtful! There are also many activities every night, music performances, various parties! Arrangements around the clock! The coastline is also very long, and there are also inland lakes crisscrossing the interior. The scenery is very good! Great for a family vacation!

Excellent hotel and great service! Vegan options galore! The golf carts are easily accessible!

There are 2 classes of VIP passengers and the others, the transportation is very bad for the others, they didn't even go for their suitcases.

Some waiters at the Poseidon buffet treated us reluctantly, quite the opposite of Domingo who was always attentive and with a good smile, the guys at the pool bar at the palace and the Secret are 100%, as for the room we had cockroaches in bed, bathrooms were regularly clean, otherwise good.

The facility outside is well kept, the cleanses in the room could be better. We had the ceiling fan, the phone in the room and a faucet leaking in the bathroom and it didn’t get addressed until the next day. 
After it was fix it was all better.
I would recommend to stay here it. You will have plenty to do, plenty to see and good food.

Every single thing from the service to the facilities, to the activities, to the food, to the room and just absolute stunning and sophisticated place.  We truly have never been so happy with a hotel as we have been with TRS Turquesa.  We cannot wait to go back next year!!! Our butler, Ray, was the absolute best!!!! He took care of every single thing for us every single day we were there.  We are still speechless and how wonderful this vacation was.  Truly amazing!

I went to the hotel on Wednesday September 16th for my birthday on the 17th. I was warmly greeted at the the Front desk by Amiel. Who advised me that we had been upgraded which was a great surprise. I also requested that I get a room on the ground floor as I did not want to deal with the stairs and he quickly accommodated my request. My room was very lovely and gave me the right setting for my birthday. I found the service excellent and the workers were very helpful and friendly especially Marviet aka Ms Hanover  one of the servers at the Breakfast and Lunch buffet. She was caring and very pleasant and made us feel very special when she served us. The supervisor came and checked on us each time ensuring we were well cared for, she also got the ladies to sing Happy Birthday for me at lunch time and gave me a nice slice of cheese cake. The food was generally very good. I loved the variety and the choices they gave us eventhough they were reduced because of the effects of COVID_19 on their bookings. I also used the Spa service which was just great, Tamara the young lady who did my massage was  top notch. I felt very relaxed afterwards. I also enjoyed the activities on the beach and of course Bingo with Jason and Ann-marie who took the time to sit and chat with us about the hotel activities. I was really impressed with how  the staff all wore their masks and everyone ensured that we followed protocol regarding COID-19 procedures I did not feel at risk. I really want to thank the staff for making my birthday a very special one for me with great memories despite having to deal with COVID-19.

This was my second time at the hotel, the first in 2019.  The rooms have deteriorated with a very strong smell of damp. After some heavy rain during my stay, i saw water running down the walls - my room was on the 3rd floor. The food, save for at the Indian and Posidan Al a carte restaurants were mediocre at best.

On the positive side most of the staff were a joy to interact with. The location is amazing as is Sunset cove beach which is my favourite spot.  The entertainment had improved tremendously from the DJ's to the singers. Such exceptional talent.

Unfortunately I do not think I'll book a third stay due to the conditions of the room despite the cost and the phenomenal expense of transportation should you wish to leave the resort

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