Name: Sheraton Grand Hotel, Dubai
Address: Dubai, United Arab Emirates
Rating: 9.3

China

Shanghai

Türkiye

Istanbul

United Arab Emirates

Dubai

Xi'an

United States

New York

Guangzhou

I had a very satisfying stay! The hotel is conveniently located, and the lobby is grand and comfortable. The room was spotlessly clean, the bed was just right in terms of softness and firmness, providing an excellent sleeping experience. The soundproofing was great, ensuring a peaceful and restful night. The bathroom facilities were complete with a dry/wet separation, and the attention to detail was impressive. The breakfast buffet offered a rich variety of dishes, and the ingredients were fresh and delicious. The staff were enthusiastic and polite, check-in and check-out were efficient, and they responded quickly to any requests, making us feel right at home. The gym, pool, and other amenities were well-maintained. This hotel is suitable for both business trips and leisure travel, offering great value for money. I'll prioritize staying here again next time!

Spacious, clean, quiet, and comfortable, with attentive and thoughtful service. The lobby is truly grand and magnificent. Breakfast is rich, varied, and delicious. Plus, there's parking available and it's not crowded. The subway station is right at the entrance.

The hotel facilities are luxurious, the surrounding environment is tranquil, and the rooms are clean, tidy, spacious, and comfortable. Room service was prompt. During check-in, Manager Gu at the front desk was very warm and attentive, and highly efficient. She even proactively upgraded us to an executive room, which was on a higher floor with an expansive view. This stay at the hotel left a wonderful impression on me.

The hotel is located by the river, and the lobby can get quite busy with business guests. We were traveling with a child for school enrollment, which made our stay a bit challenging. Manager Yao in the lobby was efficient, warm, and highly professional; she resolved our issues. The cleaning staff on the 8th floor were very enthusiastic and attentive, always ready to help. The noodles and wontons at the Western restaurant were good, and the breakfast buffet offered a wide variety of choices, though it was quite crowded. The room was spacious, the bedding was clean, and the air conditioning was silent. The bathroom was genuinely large with a separate wet and dry area. We had a very pleasant four-day stay; it was an excellent choice.

When checking in, nothing was mentioned or explained. We weren't informed about the children's play facilities, nor were we offered children's toiletries. We had to ask for everything ourselves. They just handed us a room card without saying a word. Perhaps the hotel is quite old, as the in-room facilities were not great. Even with the curtains fully drawn, light still seeped through from the top. The air conditioning was so loud it sounded like construction was going on. The pillows and mattress were also very uncomfortable, and the disposable toiletries were incredibly poor. It's hard to believe this is Sheraton standard. The breakfast was also disappointing; we didn't even find Chongming cake, despite being in Chongming. The variety was limited, the taste was mediocre, and there was nothing special about it. For the price, both the service and facilities felt significantly worse than other hotels.

My stay at the Sheraton Shanghai Fengxian was incredibly satisfying. The hotel's overall environment is clean and grand, the rooms are spacious and spotless, the bedding is comfortable, and the facilities are well-maintained. Vivian handled issues professionally and efficiently, communicating with patience and thoughtfulness, and effectively resolved our needs during the stay. July was polite and meticulous during our phone interactions, responding promptly and providing service that made us feel very comfortable. Ethan at the front desk was welcoming and greeted us with a smile. The entire check-in process was smooth, the service was excellent, and the overall value for money was great. I'll definitely choose to stay here again on my next visit to Fengxian. Highly recommended!

I had a great stay at Sheraton Pudong. The customer service was exceptional — every time I had a question or needed something, the staff responded right away and made sure everything was taken care of.

The hotel itself was spotless. Honestly, out of all the places I stayed during my three weeks in China, this was one of the cleanest accommodations I came across.

The location couldn’t be better. There’s a subway station right outside the hotel, which made getting around super easy. Plus, food options are everywhere, and the newly opened Walmart nearby was a nice bonus for quick snacks and essentials.

We booked a family room, and my kids loved it. It was spacious, comfortable, and perfect for us to relax after long days exploring Shanghai.

Overall, Sheraton Pudong ticked all the boxes: great service, super clean rooms, and unbeatable convenience. I’d definitely stay here again.

P/S: the official photos are the actual photos of the accomodation. No need for me to add more 😊

First of all , nobody offer us Bonvoy membership,  room smell bad, mini bar not working and we asked to fix it because we have medicine and engineering came and didn't fix it , slippers very very cheap without hotel logo , no espresso machine which is basics now , actually it's not expected service from Marriot chain , to be honest the reception gave me 2 hours late check out once i asked him immediately with high level of attitude , they need to be more professional in hospitality.

Spa service bar code not working 
Room service bar code , menu not found 
Pool service 7/10
Order taker 8/10
FO 6/10
Restaurant service 6/10
Breakfast v good variety , but repeatable  8/10

The room was clean and bright, with complete facilities. The service was excellent, and it was convenient for dining and shopping nearby. Overall, my stay was fantastic, and I highly recommend it. The gym on the top floor has great views.

Overall, it's a huge thumbs up! We had an early flight and arrived at the hotel at 10 AM, and to our surprise, they let us check in immediately, which is quite rare for international hotels. The hygiene, facilities, and service all met Marriott's high standards, no complaints there. Plus, the price was relatively reasonable, making it very cost-effective for two people traveling. There's a bus stop right outside the hotel, which can take you anywhere, including the airport. The hotel also provides a shuttle service to the plaza, and the front desk even offers laptop borrowing. Full marks! 💯

Very good breakfast buffet and good service in the restaurant. Poor service at the front desk. Otherwise, it was okay, but nothing special.

The hotel is surrounded by numerous shopping malls. One of them, which I believe is Watergarden Istanbul, features a fantastic musical fountain and fire show that runs every hour on the hour after 8 PM, lasting for about three songs. It's quite a sight to behold. Also, across from Metropol Mall, there's a live shooting range which is quite affordable if you're interested. However, I wouldn't recommend buying luxury handbags in Istanbul. Even with the tax refund, they often end up being more expensive than in China, and the variety isn't particularly extensive. 😧

The location is very convenient, perfect for a walk along the river in the morning and evening. It's also very close to the airport, the Gold Souk, and the Perfume Souk. The room is spacious, though the toothbrush and slippers are pretty basic. Since it's off-peak season, the price was very good. The only downside is that the breakfast selection is a bit limited, especially the hot food options.

When traveling abroad, I often opt for a branded hotel for that standardized experience. This one was exactly that – no surprises, good or bad. The breakfast was Turkish style, which we really couldn't get used to. It's super convenient to Mall of the Emirates with a direct internal connection. The rooftop bar offers views of the Burj Al Arab. Plus, there's a free sauna and hot spring.

⭐⭐⭐⭐⭐ 10/10 – We Wish We Had Stayed Longer!

We stayed at the Sheraton in Dubai for two nights as a family of four, and we honestly wish we had booked a longer stay.

From the moment we arrived, the service was outstanding. A special thank you to Jazz at check-in, who made us feel so welcome and ensured everything went smoothly. Every member of staff was exceptional—from the bellhops who helped with our luggage, to the housekeeping team, and the staff in the cafeteria restaurant. Everyone was friendly, professional, and always happy to help.

The hotel itself was spotless, and our room was modern, beautifully maintained, and extremely comfortable. It was the perfect place to relax after a day out in Dubai.

We genuinely couldn’t find a single negative thing about our stay. Everything exceeded our expectations, and we will definitely be returning the next time we’re in Dubai.

10/10. Highly recommended—we can’t wait to come back!

Staying for 16 days with the family. First week was great bar the meals at dinner. Beach at Hilton was great, the rooms great, location good.
We went half board so we had to eat in a pub type restaurant called speakeasy where people were smoking drinking and playing pool. We attended twice and then stopped. Muslim family and not happy to dine where people watching the football smoking an drinking whilst trying to eat. First time eating the food was bland and we ordered a chicken burger, it was raw so they made another burger but obviously not enjoyable.
Second time the staff put our whole order on someone elses table then after a few minutes took it off their table an put it on ours. (God knows if it was touched or coughed on) We decided we were not going there again. 
Spoke to reception who said we can order room service to our room rather than eat at speakeasy. This was great for a few days but the menu never changed and got boring and eating where we slept was becoming un enjoyable.
We then told housekeeping there was an odd smell in the bathroom so he cleaned the bathroom. Smell was still there all whilst having to eat our food in the room. We then complained and they came to fix the smell as it was getting worse. He came and sprayed something in the floor vent. At 2am a few days later we heard a bang and water grushing, it came from a boiler room so we called reception and they sent someone out, he turned the water off but hadnt said so, so in the morning both rooms had no water so we could not take showers and we missed breakfast as they came to fix the issue whilst we waited (no offer of room change either). Tried to go to the hilton beach as had for past 9 days and they said its now chargable, nobody informed us of this change and they said they only just found out but then this should have been stated on arrival that its not normality and can change any day instead just go and take a towel and go to the public beach on the sand as theres no beds! 
Pool bar not open so you have to order from the lifeguard who calls room service and waiting to get a drink of water in the heat, which is not sign posted so you would not know. You just think the pool bar is closed as its shutter down.
So thankful for Shaban an his team who truly looked after us with food and we attended his restaurant on the 2 days it was allowed to open, apart from that the food was not good. Highly recommend Shaban so professional caring sympathetic and respectful to our needs. He needs a promotion and pay rise as he goes above and beyond for the care of visitors! 
On day of leaving we went to get a quick lunch at jones grocery and the lady said i have to check if you missed any meals to see if your eligible to eat! We said we have missed a few so its fine, had us waiting a while which became ridiculous and embarrassing so we just left. 
Met with guest relations and didnt get any sympathy or an apology for the inconveniences caused which led me to make this complaint. I totally understand the situation in Dubai with closures and staffing as i am a frequent visitor but i do not feel we were completely not respected not taken care of correctly and my children did not have a good time at the hotel. 
Unfortunately i feel as though i would not stay here again.

Booked an apartment, it was more like a studio. If you don't stay somewhere nice in Dubai, you won't enjoy yourself properly; only with good accommodation can you truly experience the beauty of Dubai! 😁 The room was very spacious, with one bedroom, a living room, and two bathrooms. The sofa was a sofa bed, which my daughter treated like a trampoline. The room also came with a full kitchen setup.

The hotel's pool is outsourced, and the staff's attitude was so-so... The view was average, and the area was quite small. Coming straight from the Ritz-Carlton, the Sheraton's pool left me a bit disappointed... The water was a bit cold, and we left within half an hour. Hotels in Dubai don't provide disposable bathtub liners, which honestly could be a new business opportunity, haha~

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