Name: Sheraton Jumeirah Beach Resort
Address: Dubai, United Arab Emirates
Rating: 8.9

China

Shanghai

Türkiye

Istanbul

United Arab Emirates

Dubai

Xi'an

United States

New York

Guangzhou

My recent stay at the Sheraton Pudong River Shanghai was nothing short of outstanding. Though positioned as a business hotel, it pleasantly surprised us with its thoughtful family-friendly touches—most notably, the provision of a child-sized stool in the room, which made daily routines like handwashing and brushing teeth so much easier for our little one. It’s these small but meaningful details that truly set the hotel apart.

The location is ideal—nestled in the vibrant Pudong district yet offering serene views of the river, with convenient access to both corporate hubs and major attractions. The ambiance blends contemporary style with understated elegance, creating a calm and professional environment that’s equally welcoming for families.

The Executive Lounge was a highlight—spacious, quiet, and well-appointed, offering a relaxing retreat with premium refreshments, a generous food, and evening drinks. It’s the perfect space to unwind after meetings or enjoy a peaceful moment.

What truly elevated our experience, however, was the exceptional service. The staff kindly upgraded our reservation and made every effort to secure connecting rooms for our family—making our stay seamless and stress-free. A special thank you to the concierge team, who provided warm, efficient assistance with our luggage and anticipated our needs before we even asked.

For business travelers seeking comfort and efficiency—or families looking for a surprisingly accommodating stay in a business-oriented hotel—the Sheraton Pudong River Shanghai delivers on every front. We left thoroughly impressed and already looking forward to our next visit!

Special shoutout to Mia Jia, the hotel staff, who went above and beyond to make our stay special.

Although the hotel is a bit old, the quality of its facilities is still good. The bathroom is large, and the air conditioning is strong and warm. The front desk staff, especially Lucky, provided excellent and enthusiastic service 👍🏻👍🏻👍🏻.

Areas for improvement: It would be even better if the TV could be upgraded to one with screen casting capabilities, and the breakfast is a bit too simple.

This was the worst check-in experience I've had across all my stays. Given that the hotel was clearly hosting both art festival personnel and numerous senior tour groups, they should have deployed more front desk staff to handle check-ins from the outset. Initially, only one counter was open. I patiently waited in line, but when another counter became available, there was no staff present to guide guests or ensure check-ins were processed in the correct queue order. This led to some impolite individuals cutting in line (one person even had a stack of ID cards in hand). I continued to wait patiently, and then another service staff member arrived at the front desk, but again, offered no proactive guidance. As a result, those standing closer to this new counter simply cut in to be served. What's more, there were only three guests ahead of me in my original line, yet the check-in process was incredibly slow. Such issues are unacceptable for a five-star hotel, and I am quite disappointed.

Hotel provides good service and convenient in location.  The scene is very beautiful.  The manager Kyle is very nice in providing the services.

Couldn't get food delivered to the room. The location is actually quite far from the subway station; you have to cut through the Sheraton Hotel to get there. However, there are no signs, and following the navigation led us on a huge detour. It was very tiring with a baby, and we were drenched in sweat. This shows a lack of meticulous service.

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable.

**I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service**

1.  **Excellent Hardware Facilities:**
    The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive.

2.  **Heartwarming Support from Frontline Staff:**
    Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay.

**II. Negative Experience: Disorganized Management, Slow Service Response**

1.  **Chaotic Check-in Process, Excessive Communication Burden:**
    Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor.

2.  **Basic Services Missing, Superficial Emergency Handling:**
    Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized.

3.  **Passive Management, Relying on Frontline Staff to ”Firefight”:**
    From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff.

**III. Summary and Recommendations**

If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children.

**Suggested Improvements:**

1.  During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time.
2.  Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out.
3.  Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration.

Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management.

(Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

All in all this hotel is a very good stay, we had a very pleasant time and - if there's another opportunity to be in the surrounding - we will assuredly choose the Sheraton Hotel again! 
When it comes to the location, it is very subjective ... You want to be next to the Golf course, then it is a perfect location, but if you wish to be at a place where food outlets and transportation services are abundant, then no.
If you don't have a car, you are stuck!! ... Chongming has such a potential to make a tramway system such the better choice: cleaner, easier to go from various points throughout the whole island, more convenient and cheaper to build than a subway system ... but no, polluting cars everywhere instead. 
Concerning the service, the hotel staff was nice, polite, and helpful, but it lacked the feeling of being welcomed and appreciating the role they have (which are traits we'd noticed while in smaller hotels like Ibis).
The rooms were clean, comfortable, well lit, and didn't feel much damp (there's a need to switch on the AC at times to dry up the air a bit at times)
We also very much appreciated the swimming pool (clean), the gym (quite a few choices - although some treadmills felt old and out of service: time to remove a few to upgrade or put another piece of equipment instead), and the overall facility.
The breakfast was large in its choice with quite a few dishes made on the spot, which i really appreciated, you can feel the freshness of the food being just made; however, i can't say the same for many other choices which were distinctively regular frozen food, with no typical flavour representing a 5-star hotel such as the Sheraton, there is much improvement to make in that aspect.
Once more, this Sheraton is a safe choice if staying in that part of the island, we had a very pleasant time ... but there are still some areas which need attention in order to make this hotel a definite address to go back to again and again (instead of solely depending on the golf course).

I had a great time staying at Sheraton Esenyurt and everything is improving comparing to my previous visit

Kızımla kaldığımız sürede onun güvende olduğunu ve birlikte eğlenebildiğimiz söylemek pek mümkün.bunu bize sağlayan güvenlik vardiya amiri Aziz bey ve ekibine gece müdğrğ tonton Osman bey ve vardiya çalışanlarına ayrıca yaşadığımız küçük çaplı sorunları çözmekle kalmayıp odamıza jestler bulunan harika otel çalışanları ve yine Aziz beye sonsuz teşekkürler ederiz .çalıştığım saatlerde kızımın tek basına otelde kalabilmesi benim için büyük bir lüks ve aklım hiç kalmadı çünkü kendi çocukları gibi emanet ettim . Kahvaltıda dikkat ettim zarar ziyan israf olacak ürünler konmamış bu duyarlılık için ayrıca kendi adıma kaynak tüketmedikleri için shreaton ailesine yine teşekkür ederim .her gün odamız tertemiz girdik .her ay birlikte olabilmek dileğiyle ...

Our stay here was absolutely fantastic! The location is super convenient. Our room was spotless, and the bedding was so soft and comfortable, guaranteeing a great night's sleep. The staff were all really enthusiastic and welcoming. I definitely have to give this hotel a five-star rating!

As soon as I walked into the lobby, I was drawn in by the cozy decor and the lovely scent. The room facilities are very new; we had a smart toilet, high-speed Wi-Fi, and a projector – everything you could ask for, making the experience truly amazing. The breakfast spread was extensive, offering both Chinese and Western options, and all the ingredients were fresh and delicious. The cleaning lady did an incredibly thorough job every day, even getting into all the corners. And the service was outstanding; any request we had was handled promptly. I highly recommend this hotel!

Excellent breakfast 
Great room 
Staff very helpful 
Nice location close to some nice malls and restaurants 
Definitely will stay again,  3rd time here and it's getting better each year

Love Atasehir area. Nice, clean, organized and safe. 
The grand Sheraton staff are friendly, warm and helpful. The house keepers are extremely helpful for keeping the rooms clean and comfortable.

This is an excellent hotel. My boss was very satisfied with our stay, and it was also very budget-friendly. The facilities are comprehensive, and the breakfast was good. Most importantly, its convenient location makes getting around incredibly easy. I would definitely choose this hotel again given the chance.

Nice location by the creek, but the room felt dull and outdated. Furniture needs a refresh and layout of some rooms was quite weird (got a room with a super odd layout and had many corners in one room and requested to change it). 

Executive lounge was disappointing - no windows and low energy. Big shoutout to Hsu, who made a real difference with excellent service at the exrufithe lounge. Check-in was smooth. Breakfast was decent, but nothing special. Overall, okay stay, but not quite up to expectations.

I recently stayed at the Sheraton Dubai Creek Hotel and had a wonderful experience. The location is fantastic, providing easy access to various attractions and the stunning creek views.

The staff were incredibly friendly and attentive, making us feel welcome throughout our stay. One of the highlights was the breakfast, which offered a wide variety of options to suit all tastes. From fresh fruits to delicious pastries and hot dishes, there was something for everyone.

Overall, I highly recommend this hotel for its great location, friendly service, and excellent breakfast selection!

It was my second time staying at this hotel and my it felt wonderful both times. The location of the hotel is probably one of the best in Dubai. The front desk helped me with all my requests. The views are incredible too.

If you want to relax at night, then this is definitely not the place for you! There is a disco on the hotel grounds until 3am. And this is a hotel establishment and they don't want to do anything about it! Every day until 3am bang, bang, bang - it's like being in a club in your room. Horrible!

Sheraton

Columbus

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