Best Castle Hotels

"Price was much more affordable than other hotels in the same area. Great location. The check-in time was 3PM but displayed here 2PM, called the number at the reception and the lady still let me check-in early. Room was spacious and clean, bathroom as well, however I booked a double bed but it was 2 singles put into one. The water in the shower was way too hot though, I was twisting the knob and wait for each of them for a while but it’s just keep getting hotter so eventually I took mixed it the cold water from the faucet pour it in the tub. Overall nice experience"

"The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant. But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com. Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER."

"Location is superb. A few mins walk if coming by coach. Located in Cardiff centre. Super convenient from banking, shopping to F&B. Happening street. 10mins walk or so if going to Cardiff Central train station. Good security where u need room access card to enter each floor room and also into hotel building which is inside an arcade after 7pm. Friendly n helpful staff. Clean n spacious room different furniture configuration for our 2 rooms booked. . Clean n new towels. AC room with mini fridge n a safe deposit box but mind isn't working though. Complementary Welcome drinks n snack in mini bar which only found out later on upon inquiry of Mineral water. Laminated floor which is a super point for us due to hygienic reason. Bathrobes provided bathroom will get wet easily coz without a door. . Toiletries n disposal slippers provided upon request. Body lotion, body wash, hair shampoo n conditioner provided. House keeping should be more thorough. Wastebin in bathroom not emptied for our 3days stay. Used cups not replaced with new ones at all. Sachets of drinks also not filled up. Overall, Satisfied n will come back again.."

"Like a few hotels in Cardiff, the Marriott is really convenient for the railway station. We chose it because we have stayed there before and enjoyed it. The reception staff were polite and friendly. The room (Superior Double) was quite roomy - but where were the bathrobes? The noise from the streets is quite loud, but it was a Friday night, so to be expected, really. We went to the Utilita arena for a concert, and it was a five minute walk away. I had earplugs to use in the hotel, very useful because of the inconsiderate guests who chatted loudly in the corridor at 1130pm. Comfy bed, in fact, a very comfy bed. Unfortunately, our room had an interconnecting door, and we were woken up early by loud guests next door discussing their plans for the day. Something to9 avoid next time. Breakfast was ok, not the best - but adequate, though. The Cardiff lady with the 'top-knot' who said ”yoh” instead of ”yes” like a true Afrikaans was lovely and very welcoming. In fact, every member of staff we spoke to was nice. I'd stay here again, but maybe only at the beginning of the week."

"Great location and extremely friendly staff! The room was clean and spacious. It’s close to all the major shops, restaurants, and bars. 10-15 minutes walk from the Cardiff Castle. It is close to the Cardiff University area and about twenty minutes walk to Mermaid Quay. Would stay again."

"Everything was fine, but we didn't have a good view despite paying for a high-floor room. Also, there was only one bathrobe in our room rather than two, but they gave us one more when we asked. And the bathroom sink drain had a problem, so water barely passed through. Overall, the breakfast, pool facilities, and luggage storage were excellent for us. My one less star for cleanliness was due to a dirty wardrobe we had. But the room was fine and clean."

"Great hotel with a very good location. The bed was large and comfortable. The room and bathroom were small, but for a couple of nights, it was perfectly fine and had all the necessary amenities. The staff was pleasant."

"Best hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle"

"Very good location and everything very good for its price. The only bad thing is that you can't leave your suitcases at the accommodation if you arrive before or leave after."

"Spain 🇪🇸 style"