Papillon Lagoon Reef Hotel Reviews

It was my mums birthday she had a very lovely experience at the hotel. The food was veery good and I highly recommend all inclusive. The drinks kept on flowing.

This is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others

Family fun time.

It was nice

A quality hotel, even though it's rated 3 stars. The food is very good and the pool is lovely.

The stay was exceptional. The resort had every comfort you could possibly need, and the food was excellent! I highly recommend it!

Our stay was good, but some things need to be changed. The hotel's location is beautiful, right on the beach, but unfortunately, you can't really go to the beach because many vendors are already there, lurking and quite aggressive, trying to make as much money as possible. Most guests therefore stay within the resort. The pool and garden are very well-maintained. Our room was quiet and in a nice location. It was cleaned daily, and the food in the restaurants was varied and tasty. Unfortunately, I also have some criticisms: the gym is in very poor and dirty condition. Similarly, the tennis court and equipment are so run-down that it's no fun to play there. The tap water is salty and severely damaged my skin. Most of the staff are very friendly and do their jobs well, but some exert a bit of pressure to get more tips. I found this annoying. We paid a lot of money for our stay, so I expect the resort to be in perfect condition and for the staff not to pressure me for extra tips. More decisive action should be taken regarding the feeding of the monkeys and bushbabies. The monkeys are a nuisance at mealtimes and are diligently fed by guests, which exacerbates the situation. Aside from the animal welfare concerns, the animals are becoming increasingly demanding, opening bags, entering rooms through windows, always in search of food.

I liked the hotel. The room is standard, a bit tired. The bed is comfortable. The food was delicious, you definitely won't go hungry. The hotel grounds are beautiful, with a great beach.

Posto molto carino proprio di fronte a una bellissima spiaggia bianca. Il resort è popolato anche da simpatiche scimmiette. Le stanze sono pulite e non grandissime ma con i servizi essenziali e dotate di comodo balcone. Animazione di 1 ora la sera con spettacoli sempre diversi. Cortesia e gentilezza del personale

My stay did not meet my expectations. First, we arrived at the hotel at 1:10 pm,but did not get our rooms until after 6 pm. One receptionist, Mariam, made particularly acidic comments when we inquired as to why it had to take that long. Benson tried his best to save the day. Second- very poor WiFi. Absolutely no connection in the room. The room, while spacious and sparkling clean, had extremely noisy fan and no drinking water on day 1. We had to call reception even for that! While the restaurant is well set up, and the menu provided wide and varying selections daily, the waiter service (all super willing to serve, friendly, many had tags that said trainee, ) was slow for tea and drink orders at breakfast taking unnecessarily long. I resorted to going to the tea station myself. For items on the buffet that run out, refilling was slow on several occasions, but could be tolerated, as there was a lot to chose from. The lowest for me - There are no toilets at the pool area. One has to use the toilets at the restaurant, which despite the staffs efforts had a lingering ammonia odour particularly in the afternoons. The other option was the reception toilets, or go to my room. PS - there was no kettle/tea tray or fridge in the room. I was informed that a standard room does not have this. The rest of the hotel was sparkly and clean, and the rooms, towels bed linen were cleaned and refreshed well daily. The all inclusive package works well, with wide choice of soft and local alcoholic drinks. Tea/ coffee/snacks were adequately provided in between. Overall a mixed experience that didn't live up to my expectations.

We spent 4 nights at the Papillon Lagoon Reef Hotel and we loved it! We were a little skeptical before our arrival because we had read some bad reviews, but this was certainly good enough for us! It was great value for money, and we would certainly stay at this hotel again if we come back to Diani Beach. We had a family room that looked exactly like the pictures on the web page, so no unpleasant surprises. We had water in the room for drinking and water for brushing our teeth. The rooms were clean and bright, and everything worked well. The staff was so friendly and helpful. The pool area was great, and our children loved it. The water in the pool could have been cleaner, though. It seemed like there was sunscreen in the water, but this would be our only complaint about this place. Breakfast, lunch and dinner was nice. Many different dishes to choose between at all meals and all was fresh and well prepared. Our children of 6 and 9 years found much different food they liked at all meals so there was something for everyone. The pool bar was a lovely spot and the bartenders were kind and patient when our children practiced ordering sodas in English 😊 You can buy a full body massage of 1 hour for 1500 KSH. I really recommend that as well. All in all, good value for Money (And nice that we could stay 2 adults + 2 children together in 1 room)

They are saying its 3* hotel but i can say its more than that. Rooms are little old style and average size with nice balcony but you can't enjoy siting on the balcony because of monkeys. But yes indeed nice hotel and service talks all about it. We were here for 3 nights after 7-8 days safari and found we should have couple of more days here. Very nice hotel with pool for kids and adults along with the public beach but don't go with my word saying public beach because the way its clean it was more like private beach. Staff was super super helpful, keep checking with us whether we need any drinks or any help. Food was also good. We had all inclusive package so can enjoy the alcoholic and non alcoholic drinks whole day then evening team with some light snacks and off course breakfast, lunch & dinner. Yes if you will go on beach so there will local vendors will try to come to you to sell the things or water activities but yes if you want you can negotiate they are open to do that else can say no also. Rest very safe and beautiful place to get relax.

Perfect destination for leisure.Cate a waitress was always helpful,Abraham at the concierge Mejumaa the receptionist and also Shaban ata the pool bar.Entire place have beutiful souls

Arrived in the hotel at 1.10pm and still didn’t have rooms more than 5 hours later. Poor service and very slow wifi as well.